Lite teck (aliexpress) AVOID!

24 posts / 0 new
Last post
marcl
Offline
Last seen: 1 year 4 months ago
Joined: 01/30/2012 - 09:02
Posts: 1780
Location: United Kingdom
Lite teck (aliexpress) AVOID!

Just a quick experience I would like to share. Some months ago I bought a Hugsby xp2 from Lite teck. It is a great light and arrived quickly, so when I found out there was an xp11 AA, I ordered one again from Lite teck. As with the first experience it arrived quickly, but the light was DOA. So I contacted them and told them. The first message was the normal reply: we will sort this out my friend. But nearly a month on still nothing. I have been asked for photos and videos which I have sent, but it has become obvious that he is trying to let the buyer protection run out.

I have warned him that if he does not sort it out I will review his store on BLF. still nothing, so I have opened a dispute, but I have no experience of aliexpress when it comes to disputes I don’t know what to expect.

Marc

Eagles may soar, but weasels don't get sucked into jet engines!

DBSAR
DBSAR's picture
Offline
Last seen: 1 hour 58 min ago
Joined: 02/11/2013 - 23:28
Posts: 6011
Location: Ontario, Canada

AliExpress is bad in so many ways. I am battling 3 sellers there now, (one for non-delivery of items ordered, another for only shipping one item when i ordered and PAID for two, and another for a wrong item.)
AliExpress is not a good place to buy anything at all from my recent experience with them. They drag out the dispute process until the refund protections run out. Their customer communications is literally non-existent.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

Jubeldum
Jubeldum's picture
Offline
Last seen: 3 years 8 months ago
Joined: 11/02/2014 - 09:20
Posts: 2057
Location: Michigan

Put it in dispute and dont fall for the “we cant reship but rebuy it for 99 cents and get a fake tracking number”.

When they start calling you friend, this is what they really mean.

marcl
Offline
Last seen: 1 year 4 months ago
Joined: 01/30/2012 - 09:02
Posts: 1780
Location: United Kingdom

I’m biting no pillows with them! I have always had reservations with aliexpress as they don’t use PayPal, that speaks volumes to me.

It’s a shame really because lite teck have been regarded as reliable on BLF but of course any vendor that sends a working light is a decent seller, it’s when you get a duff one and ask for a replacement, that’s when you see who are good and who are bad.

Marc

Eagles may soar, but weasels don't get sucked into jet engines!

Jubeldum
Jubeldum's picture
Offline
Last seen: 3 years 8 months ago
Joined: 11/02/2014 - 09:20
Posts: 2057
Location: Michigan

The only sellers I trust on Aliexpress are Simon and Rey.

EricE.
Offline
Last seen: 3 years 8 hours ago
Joined: 05/09/2015 - 02:56
Posts: 92
marcl wrote:
I found out there was an xp11 AA, I ordered one again from Lite teck. As with the first experience it arrived quickly, but the light was DOA. So I contacted them and told them. The first message was the normal reply: we will sort this out my friend. But nearly a month on still nothing. I have been asked for photos and videos which I have sent Marc

Can we see the photos maybe we can sort this out and find the problem of light on blf ? There are great members here.

cm64
Offline
Last seen: 12 hours 32 min ago
Joined: 04/20/2015 - 06:42
Posts: 84
Location: Melbourne Australia

I have bought from 14 dealers under the Aliexpress umbrella & have had only one problem. Item was not delivered & I raised a dispute after 43 days ( max is 45 days) & after 5 days there was no response from dealer & I received a full refund. Because of the exchange rate I actully got back slightly more than I paid Smile
All others were fine. Delivery in some cases was a bit slow but that’s par for the course.
I pay with a Debit Card so unless I have transferred money into the account the transaction will be rejected.

marcl
Offline
Last seen: 1 year 4 months ago
Joined: 01/30/2012 - 09:02
Posts: 1780
Location: United Kingdom
cm64 wrote:
I have bought from 14 dealers under the Aliexpress umbrella & have had only one problem. Item was not delivered & I raised a dispute after 43 days ( max is 45 days) & after 5 days there was no response from dealer & I received a full refund. Because of the exchange rate I actully got back slightly more than I paid Smile All others were fine. Delivery in some cases was a bit slow but that’s par for the course. I pay with a Debit Card so unless I have transferred money into the account the transaction will be rejected.

I’m not really saying avoid aliexpress, although I might be next week. I have had good experiences there as well, but I now understand why people don’t want to use them, you feel a bit vulnerable with PayPal.

Eagles may soar, but weasels don't get sucked into jet engines!

Pulsar13
Pulsar13's picture
Offline
Last seen: 6 months 3 weeks ago
Joined: 02/05/2012 - 10:23
Posts: 1909
Location: Malaysia

Alipay is pretty much similar to Paypal. Just follow the standard dispute, despite whatever the seller says, and the system should work well to protect you.

Alipay is even tighter than PP – for PP, seller doesn’t reply, you have to escalate otherwise you automatically lose. With Alipay, seller doesn’t reply, you straight win by default.

hank
hank's picture
Offline
Last seen: 6 hours 57 min ago
Joined: 09/04/2011 - 21:52
Posts: 8151
Location: Berkeley, California

No matter how discombobulated you feel

Please

Don’t post cleverly captioned pictures here that you would not want your kids to look up.

——————

I’ve bought multiple things through Ali. Only one was bad, and I got a refund within three or four days after sending pictures.
YMMV of course.

power911
power911's picture
Offline
Last seen: 9 hours 43 min ago
Joined: 05/12/2014 - 02:14
Posts: 809
Location: Malaysia

not sure about you but lite teck is very friendly to me in my issues and settled them quick.

“Have you forgotten about all those who called you a Bringer of Woe and hunted you like an animal?”
“Normal humans don’t go around killing people and burning towns!”
“Don’t worry. I’ll go with you! So you just follow me and no arguing, okay?”
“Humans m

L4M4
L4M4's picture
Offline
Last seen: 17 hours 53 min ago
Joined: 12/08/2013 - 13:43
Posts: 1307
Location: Germany
hank wrote:
Don’t post cleverly captioned pictures here that you would not want your kids to look up.

Do you think a 8 year old will get this picture? I don’t think so.
If a “kid” gets the meaning of that picture, it’s old enough.
I’m sure some older people have more problems getting the sense of that image.

to topic: I have a lot good experiences with AE and a only a few bad ones.
The bad ones mostly were on ultra-cheap items (5m LED 3528 Tape for 0.99 or so), mostly I got the money back.
If you just let the dispute open, it will hurt the sellers repute on AE, so they will do more stuff for you the longer the dispute is open.

marcl
Offline
Last seen: 1 year 4 months ago
Joined: 01/30/2012 - 09:02
Posts: 1780
Location: United Kingdom

Well glad to hear that the dispute system works. The thing that make be a problem is if lite teck asks me to send the light back. Postage is expensive here and not worth it.

Marc

Eagles may soar, but weasels don't get sucked into jet engines!

Sirius9
Sirius9's picture
Online
Last seen: 3 min 6 sec ago
Joined: 03/04/2012 - 19:23
Posts: 4583
Location: South Europe

Most annoying thing on aliexpress for me is when I buy something that is supposed to be shipped via “China Post Registered Air Mail” (often I do pay for registered shipping) but seller ships it unregistered anyway and claims it will arrive sooner and more safely, and lately, this happens more and more :Sp
Most of them never actually arrive… |(

 

Jubeldum
Jubeldum's picture
Offline
Last seen: 3 years 8 months ago
Joined: 11/02/2014 - 09:20
Posts: 2057
Location: Michigan
L4M4 wrote:
hank wrote:
Don’t post cleverly captioned pictures here that you would not want your kids to look up.

Do you think a 8 year old will get this picture? I don’t think so.
If a “kid” gets the meaning of that picture, it’s old enough.
I’m sure some older people have more problems getting the sense of that image.

to topic: I have a lot good experiences with AE and a only a few bad ones.
The bad ones mostly were on ultra-cheap items (5m LED 3528 Tape for 0.99 or so), mostly I got the money back.
If you just let the dispute open, it will hurt the sellers repute on AE, so they will do more stuff for you the longer the dispute is open.

Most of the time it’s the kids that can understand things when the parents don’t. A couple years ago on Christmas morning, my teenage grandson and I were snickering at his mother because the hat she had gotten looked like a Japanese CatchKuma hat. She didn’t have a clue. We had to explain to her what a internet meme was and why we were snickering.

DanielM
DanielM's picture
Offline
Last seen: 6 days 16 hours ago
Joined: 05/09/2014 - 01:31
Posts: 1804
Location: Romania

I have a lot of transactions through Aliexpress. Never had a problem. Can’t say the same thing about Paypal though.

Old-Lumens wrote:
I love modding, but I don't have much use at all for flashlights in general.
SawMaster
Offline
Last seen: 1 month 5 days ago
Joined: 05/03/2015 - 17:18
Posts: 1802
Location: SC USA

marcl wrote:
Well glad to hear that the dispute system works. The thing that make be a problem is if lite teck asks me to send the light back. Postage is expensive here and not worth it.

Marc

That’s a risk when buying anything direct from China no matter who the seller is or what is being bought. Buying from sellers more local to you is usually safer if there is a problem; return postage is cheaper and their response faster. It will usually cost more initially though.

You pays your money and takes your choice- one loss can offset a whole lot of previous gains from buying ‘on the cheap’.

Phil

marcl
Offline
Last seen: 1 year 4 months ago
Joined: 01/30/2012 - 09:02
Posts: 1780
Location: United Kingdom

SawMaster wrote:
marcl wrote:
Well glad to hear that the dispute system works. The thing that make be a problem is if lite teck asks me to send the light back. Postage is expensive here and not worth it.

Marc

That’s a risk when buying anything direct from China no matter who the seller is or what is being bought. Buying from sellers more local to you is usually safer if there is a problem; return postage is cheaper and their response faster. It will usually cost more initially though.

You pays your money and takes your choice- one loss can offset a whole lot of previous gains from buying ‘on the cheap’.

Phil

Yeah, I’m not going to lose sleep over it, its only $5 or so. I just wanted to share my experience with you all.

Marc

Eagles may soar, but weasels don't get sucked into jet engines!

Manx
Offline
Last seen: 3 days 14 hours ago
Joined: 03/17/2014 - 10:24
Posts: 857
Location: Italy
Quote:
I have a lot of transactions through Aliexpress. Never had a problem. Can’t say the same thing about Paypal though.

+1111111
I hate Paypal, and like me, a lot of people around the net (just spend some minutes on google to read some thing about how they work).

ps
My girlfriend have +/- 100 transactions on Ali. I “just” 15. Only 1 time was bad. I was refundet.

www.youtube.com/channel/UCeDhMPm0L1yvr3LpygDPgMw my flashlights/knives/gear video reviews
www.absoluteblack.net my dark comics

marcl
Offline
Last seen: 1 year 4 months ago
Joined: 01/30/2012 - 09:02
Posts: 1780
Location: United Kingdom
Manx wrote:
Quote:
I have a lot of transactions through Aliexpress. Never had a problem. Can’t say the same thing about Paypal though.

+1111111
I hate Paypal, and like me, a lot of people around the net (just spend some minutes on google to read some thing about how they work).

ps
My girlfriend have +/- 100 transactions on Ali. I “just” 15. Only 1 time was bad. I was refundet.

Believe me I have had trouble with PayPal as well. I also don’t always like the way they do business. Like I say this is just my experience with a seller on Ali. When or if I get a refund, I will update.

Marc

Eagles may soar, but weasels don't get sucked into jet engines!

Manx
Offline
Last seen: 3 days 14 hours ago
Joined: 03/17/2014 - 10:24
Posts: 857
Location: Italy

Quote:
Believe me I have had trouble with PayPal as well. I also don’t always like the way they do business. Like I say this is just my experience with a seller on Ali. When or if I get a refund, I will update.

You’re welcome Smile

www.youtube.com/channel/UCeDhMPm0L1yvr3LpygDPgMw my flashlights/knives/gear video reviews
www.absoluteblack.net my dark comics

EricE.
Offline
Last seen: 3 years 8 hours ago
Joined: 05/09/2015 - 02:56
Posts: 92

I have had over 50 order from aliexpress, have had only one problem, seller sent me wrong item, I opened dispute, seller did not reply but aliexpress agreed on my terms refunded me %80 of order value.

On paypal also had only one problem seller sent me a wrong item, I opened dispute, paypal asked me to return it to the seller and pay return shipping to get a refund.

THAO916
Offline
Last seen: 3 years 1 month ago
Joined: 08/08/2015 - 15:22
Posts: 199
Location: Sac,CA

It sucks that you have issues with lite teck, that’s where I get my hugsbys too. Haven’t had any probs with them but other sellers for sure. Since you’ve opened the dispute, let the AE team do the work and see what the seller says. If no response within the time given you’ll get the full refund or they may come back to you and have you provide more evidence of issues.

marcl
Offline
Last seen: 1 year 4 months ago
Joined: 01/30/2012 - 09:02
Posts: 1780
Location: United Kingdom
THAO916 wrote:
It sucks that you have issues with lite teck, that’s where I get my hugsbys too. Haven’t had any probs with them but other sellers for sure. Since you’ve opened the dispute, let the AE team do the work and see what the seller says. If no response within the time given you’ll get the full refund or they may come back to you and have you provide more evidence of issues.

He has had all the evidence I can provide. So far he has not responded to Ali, we’ll see how it goes.

Marc

Eagles may soar, but weasels don't get sucked into jet engines!