Kaidomain have gone mad

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Vortex
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I tried buying one too, but ended up buying 4 because I hit enter by accident in the shopping cart after trying out bulkrate.

Then didn't pay for it and ordered another one, payed for it, then noticed the shipping address they showed me, missed the city. I don't know if they just forgot to add that to the website layout or something.

I ended up contacting CS twice for this order, once to cancel the first unpaid order and another to ask if they don't miss any address info and to use my paypal address if needed.

Langcjl
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I only get 21 items in the flashlight DIY section. The search for flashlights is still garbage. I have come to like KD a bit lately but why cant they sit down and look at the DX site and learn from it. Hell it's china, just copy it.

Piers said " ....but who wants enough light, when you have the option for far too much "

Kaidomain CS
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VFMaddict wrote:

Their new site sucks.   It looks fine but the search does not work in Firefox and only works occasionally in IE.

Worst of all their prices have gome haywire.   The KD C8 is down to $17 but the Trustfire R5-A3 which was $16 last week is now $24 yes $24 !!!   There is a significant hike in quite a few other prices too, about 12%. Frown

EDIT - Search seems most reliable in Opera.

Hi,

Thank you for your attention and reflection! The search works in Firefox now. The price of Trustfire R5-A3 was also updated. Please check here.

Kaidomain CS
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VFMaddict wrote:

Their new site sucks.   It looks fine but the search does not work in Firefox and only works occasionally in IE.

Worst of all their prices have gome haywire.   The KD C8 is down to $17 but the Trustfire R5-A3 which was $16 last week is now $24 yes $24 !!!   There is a significant hike in quite a few other prices too, about 12%. Frown

EDIT - Search seems most reliable in Opera.

Hi,
The promotion will only last 7 days. 

Kaidomain CS
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VFMaddict wrote:

Their new site sucks.   It looks fine but the search does not work in Firefox and only works occasionally in IE.

Worst of all their prices have gome haywire.   The KD C8 is down to $17 but the Trustfire R5-A3 which was $16 last week is now $24 yes $24 !!!   There is a significant hike in quite a few other prices too, about 12%. Frown

EDIT - Search seems most reliable in Opera.

Hi,
The promotion will only last 7 days. 

_the_
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Welcome to BLF Kaidomain CS!

And thanks for confirming that the $16.99 is not a typo. Ordered one already and might order two more to be gifted away as Christmas presents.

=the=

 

Vortex
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Kaidomain CS wrote:

Thank you for your attention and reflection! The search works in Firefox now.

It's still not working for me... Not in Firefox and not in Chrome.

M3TAL_L0RD
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Vortex wrote:

Kaidomain CS wrote:

Thank you for your attention and reflection! The search works in Firefox now.

It's still not working for me... Not in Firefox and not in Chrome.

Same here, not working in Firefox.

VFMaddict
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Thank you very much for your reply Kaidomain CS and welcome to BLF.  Smile

The search is working fine for me now in Firefox.


"You are making progress if each mistake you make is a new one."

Remember - Most great discoveries start with maki

Vectrex
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Hello Kaidomain CS, is there a problem with your new website? It is missing the city name on the order invoice.Could you you check if that is just a display error on your new site or a system error? Thanks.

_the_
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+1

City name is missing, indeed. Luckily the zip code should be enough for the package to find it's way to home.

=the=

 

JohnnyMac
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Welcome to BLF, KaiDomain CS!!  It's great to have someone here from your store and your quick response to our suggestions is greatly appreciated.  I hope it continues in the future and am sure it will.

I, too, bought one of the KD C8 lights at the new price as soon as this thread started but forgot to sign into my account before purchasing and now it's hard to track it. Are they really on back order?  How soon do you guys expect shipment?

sb56637
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Hi there Kaidomain CS, we're glad to see you here on BLF! A warm welcome.

Budget Light Forum ...where Frugal meets with Flashlight!

Vortex
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_the_ wrote:

+1

City name is missing, indeed. Luckily the zip code should be enough for the package to find it's way to home.

I got a reply from KD CS in a matter of hours. They said I didn't need to worry about the address, all was OK. Maybe the web-designer forgot to add the city field to the page or something. They probably use the paypal address anyway, I can't find any place on the new site to add or alter addresses.

Langcjl
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I received the wrong dropin from KD today. I emailed them and PM'd them here. I have always been really lucky in all my orders. This is the first time I have ever received the wrong item. What would be a typical response to this problem? I also tried the RMA page on their site but it says it can't find the order. I tried putting in other valid order numbers to see if they were recognized and they were not.

Piers said " ....but who wants enough light, when you have the option for far too much "

VFMaddict
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Langcjl wrote:
I received the wrong dropin from KD today. I emailed them and PM'd them here. I have always been really lucky in all my orders. This is the first time I have ever received the wrong item. What would be a typical response to this problem? I also tried the RMA page on their site but it says it can't find the order. I tried putting in other valid order numbers to see if they were recognized and they were not.

Last things first.   Your order would have been before the new site was up so I guess that's the problem re finding your order.   The old and new sites are not synchronized so go to the old site and try the RMA there.

In my experience KD will want a photograph but after that will usually sort the problem out without delay. 

"You are making progress if each mistake you make is a new one."

Remember - Most great discoveries start with maki

Langcjl
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Thanks. I will check it out on the old site. Don't have the number with me right now and I didn't sign in when I made the order. I did send them pictures. You think they would have me send the dropin back to china? That would blow for a $10 item. I know DX has a USA address but I don't know about KD.

Piers said " ....but who wants enough light, when you have the option for far too much "

Langcjl
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I just got a PM from KaidomainCS. They are sending the correct item. That was great customer service. Nice job KDCS

Piers said " ....but who wants enough light, when you have the option for far too much "

JackFlash
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Vectrex wrote:

Hello Kaidomain CS, is there a problem with your new website? It is missing the city name on the order invoice.Could you you check if that is just a display error on your new site or a system error? Thanks.

My last order was missing part of the address on the invoice as well, but the package did arrive with the full address on it. I think this is just a display issue on that page.

What I think is worse is that now, every link on this forum to the old KD is broken. I guess you can replace the "www" with "old" in the URL for now. But that wont last forever.

   

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It went back up in price. Glad I was able to get order one.

I like: walks on the beach, sushi and things that are paisley.

SashiX
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Leelou wrote:

It went back up in price. Glad I was able to get order one.

Damn Sad Missed another good offer Sad Link anyway? (can't find it)

Leelou
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SashiX wrote:

Leelou wrote:

It went back up in price. Glad I was able to get order one.

Damn Sad Missed another good offer Sad Link anyway? (can't find it)

This.

http://www.kaidomain.com/product/details.S009844 

It was $16.99 before. But it hasn't shipped yet like all the others.

I like: walks on the beach, sushi and things that are paisley.

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Ordered the 17$ C8 1.11.2011, just got the shipping confirmation. Now we'll wait about two weeks then...

Luckily I recieved my 4Sevens 123-2 TurboX yesterday, so I got something to play with during the wait.

καὶ τὸ φῶς ἐν τῇ σκοτίᾳ φαίνει καὶ ἡ σκοτία αὐτὸ οὐ κατέλαβεν

_the_
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Both of my orders, placed 2011/10/31 and 2011/11/02, were shipped today.

=the=

 

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