Aliexpress - Dispute Process Warning

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ImA4Wheelr
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Aliexpress - Dispute Process Warning

Be warned.  In my recent experience, Aliexpress seems to not be concerned about false advertising and to be stacking the deck against the consumer.

Recently I purchased 5 lights from Aliexpress.  The ads boldly stated in the titles and/or pictures "Cree".  The lights I received had imitation "Cree" emitters.  I opened disputes initially asking for 50% refunds.  I could only get one picture to load into evidence.  Then it seemed to want video loaded.  I have never had luck uploading video.  So I uploaded the remaining pictures into the Messages area.  I referenced them in the dispute wording, but was ruled against because I only showed a picture of one light in the Evidence area.  I appealed the ruling and explained that their system would not let me upload the other pictures in the Evidence area, but that they were available in Messages area to to be viewed:  Here is the response to my appeal:

"I am sincerely sorry for your unsuccessful purchase experience. Regarding this dispute, we found there's no detailed evidence for the problem you mentioned when our Case Management Specialist  handled this case. Besides, there is no video from you can prove the quality problems as well. As you know, it is hard for dispute team to help our buyers if the evidence is not supported. That's why we  reminded you to provide the detailed video to verify your claim in the mail."

At no point during the dispute and appeal process was I told I must submit video.  How the heck is a video going to be an better than a picture of an emitter?  I think it is just creating hurdles that allow their vendors to continue to post false statements and rip off customers.

Edited by: ImA4Wheelr on 05/17/2017 - 10:12
MRsDNF
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Sorry to hear ImA4Wheelr. Sounds like the same type of hassle I had with Gearbest.

My current and or voltage measurements are only relevent to anything that I measure.

Budget light hobby proudly sponsored by my Mastercard and unknowingly paid for by a hard working wife. 

djozz said "it came with chinese lettering that is chinese to me".

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Jerommel
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Dang, that sucks..

But a picture is easy to manipulate (photoshop and the like) but a video is difficult to manipulate.

It is somewhat understandable too i.m.h.o. that AE stands behind the sellers in this kind of cases.
The sellers probably bought the lights described as having CREE emitters, so it’s in a way unfair to let them pay for the lies of the suppliers.

I don’t know how much your lights have cost, but 50% is a rather high aim too, since the difference in price with a genuine CREE is probably much less than 50%.

None the less, something should be done about it, because false advertising is false advertising, regardless who is really to blame.

Sorry i probably don’t say what you want to hear and i hope you can make something good of the lights.

…my cent…

Looking for:

5” parabolic reflector (for recoil light)

(I’ll be back around the 28th)

my9221
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Seems I have to stop buying from aliexpress!

RobertB
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I won’t buy anything off Ali unless the vendor takes paypal

Barkuti
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If needed, you can crop and mix together multiple pictures. Up to 4 pics it is fairly easy, and I even do all the editing from my smartphone. Of course, you may need adequate software.To start with, most if not all of the stock camera applications are crap. As a root user, I do not hesitate doing away with useless software, to the point of not having an operative email client up and running (some apps may complain  LoL!).

Recommended: Open Camera

Fully fledged camera and video recording application whose features are, up to a certain point, dependent of the actual device capabilities. Configurable resolution, video bitrates and framerates, white balance, multiple focusing modes, exposure level adjustment, onscreen device orientation, angle/altitude level, customizable grid, crop guide, etc.

 

Some examples:

 

(off-topic)

Oh! My little honey: N64 with custom RGB DAC (viletim N64 RGB DAC 2007 pre-PCB version). I also have a full set of original Nintendo gamepads in fully operational condition (joysticks were lubed frequently).

Power supply had to be revamped from the inside due to mileage failure. 

 

Cheers Party

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mattlward
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Jerommel wrote:
Dang, that sucks..

It is somewhat understandable too i.m.h.o. that AE stands behind the sellers in this kind of cases.
The sellers probably bought the lights described as having CREE emitters, so it’s in a way unfair to let them pay for the lies of the suppliers.

…my cent…

Wow, you cut them a lot of slack… If the seller is advertising something as genuine Cree then it is up to them to be sure to supply genuine Cree. Would it be fine to pick up a truckload of C grade 18650’s and real wrappers from Samsung or Panasonic and relabel them and sell that a real, only to play dumb when peeps figure out they are fakes?

EDC rotation:
Convoy S2+, 6*7135, XM-L2 3D, 10 degree TIR, PilotDog lighted tailcap.
Convoy S2+, H17F, XM-L2 4C, lighted tailcap
Zebralight SC52w-L2
Olight S1A
Olight S1R

MILSPEC
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I buy a lot on AE and had my fair share of counterfeit products. Last year I even received fake Attinys MCUs which look exactly like the real ones (the dot / imprint was missing on them) – I also didn’t receive a refund because I wasn’t able to “provide evidence” in that specific case. How would I provide evidence when the physical appearance is very similar or the same?

Henk4U2
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Jerommel wrote:
Dang, that sucks..

It is somewhat understandable too i.m.h.o. that AE stands behind the sellers in this kind of cases.
The sellers probably bought the lights described as having CREE emitters, so it’s in a way unfair to let them pay for the lies of the suppliers.

…my cent…

When you buy something, you have an agreement with the seller. You have paid, so you complied to your end of it. Now he has to give you what he promised to do: a working product that complies to the specs he showed you when you decided to buy it. The fact that he was cheated bij the supplier (was he?) is not concerning you. You did not deal with the supplier, but with the seller. AE is not standing behind the seller, but behind AE. Because at the end of the day everybody has forgotten the (real?) name of the seller, but still remembers that it was on AE.