Acebeam X45 defective, 2 months old

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RobertB
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Acebeam like Klarus, has virtually no support from my experience. You try and buy it from a local “authorized dealer”, and after 1 month they say tough S… you’ll have to deal with Acebeam direct. Then there is no service with Acebeam direct. At least Fenix is responsive, and has an official warranty repair facility in Texas. Acebeam should do the same, in N. America and Europe.

Shipping anything to China without a tracking number is like shipping to a black hole. 90+% chance it will disappear without a trace.

mattadores
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That’s really, really pathetic of Acebeam. Acebeam is the only Chinese company from headquarters to mfg that charges the same prices as Olight, Nightcore etc. I also know from speaking with an authorized Acebeam distributor that they do contractually require that their distributors will not discount their products. They only provide discounts on lights that are about to be discontinued.

I’m fine with any company charging for their brand and backing it up with great quality and customer service. I don’t have much experience with Acebeam products due to their sky high pricing structure but I’ve heard good things and have the worlds most expensive LED headlamp the H30 in shipping en route to me right now.

If Acebeam is going to present itself as a premium brand and offer customer service equivalent to a garage start-up company they’ll never earn any more business from me!

I will admit however, there were unfortunately many opportunities throughout your situation where you should’ve been much more demanding and less accepting of the treatment you were given. Like you said though, once they already have your money and you have the product you potential recourse is extremely limited.

I’m still very upset about your situation and really hope now that you’re a BLF member you’ll let many of the ready and willing members aid you in future purchases and negotiations!

mortuus
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Exactly, they are charging more then budget on their so called high lumens lights, in this case they dont even care about a user with a light thats gone broken less then 2 months, thats just embarassing, a light of this caliber should last for years before anything should go bad… and whoever sells their lights on amazon needs to take care of this, it should be in aceabeams best interest that sellers on amazon offers good customer support i dont know really why they dont offer a better solution.

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Lexel
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RonNL wrote:
itsonlyme wrote:
Just for future reference, your contract is with the seller, not the manufacturer. Its up to the seller to return the product to the manufacturer for warranty purposes.

Initially I contacted the seller about the issue – but he redirected me to the manufacturer and they picked it up from there.

you live in the EU within the first 6 months the seller has to deal with it no excuses,
unless he sold with the legal sentence in his sales description sold from private no warranty

RobertB
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You can try messaging Acebeam here. They’ve logged onto the forum less than 12 hrs ago

http://budgetlightforum.com/user/21400

Lexel
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they may refund a part on godwill if they see you posting this on their FB site or other platform with some impact

RonNL
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I don’t have much to update right now.

Acebeam in their last e-mail only asked me to delete this topic. Ignoring all the rest.

mortuus
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RonNL wrote:
I don’t have much to update right now.

Acebeam in their last e-mail only asked me to delete this topic. Ignoring all the rest.

wow serious ? Facepalm

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RobertB
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RonNL wrote:
I don’t have much to update right now.

Acebeam in their last e-mail only asked me to delete this topic. Ignoring all the rest.

They have nerve. You’d think they would come to this thread and take care of you in public, and show everyone what great company they are. Instead, they decide to crap on you and this forum. Wow.

mortuus
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Acebeam has sunk pretty far down as a company that u cant count on if u encounter problems to get any help on expensive lights… just as bad as imalent if not even worse…

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tm07
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mattadores
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mortuus wrote:
Acebeam has sunk pretty far down as a company that u cant count on if u encounter problems to get any help on expensive lights… just as bad as imalent if not even worse…

I vote worse based on their price structure. Acebeam charges premium prices and claims premium products.

Imalent has their issues but they put out products at low prices and then offer huge discounts. When I bought my DX80 for almost half of what the X80 was available for I did so willing to deal with some frustrations.

When I buy Acebeam products I expect everything from the price, product and the service to be as premium as it gets

mortuus
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Yes u are right about that, dealers rarely can put discounts on their more expensive lights or whatever.. so where is the support when u need it lol ??? they wont last long in business treating customers like that..

Acebeam – since you are aware of this thread know that i wont buy any lights from u ever reading how u treat customers.. congrats!

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varbos
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1. Your contract is with the seller, not manufacturer. If you buy on EU store they must abide by EU consumer regulations.
2. You should not have agreed to buy second flashlight on discount from a third-party China store. This is a new transaction. You are responsible for customs.
3. You should not have sent the flashlight to China. If you bought on Amazon.de the seller is obliged to provide German return address (same for Amazon.com etc).

Acebeam have given you bad customer service but you need to accept some of the responsibility. You need to be smarter when dealing with companies. In future seek advice before doing anything.

mortuus
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varbos wrote:
1. Your contract is with the seller, not manufacturer. If you buy on EU store they must abide by EU consumer regulations.
2. You should not have agreed to buy second flashlight on discount from a third-party China store. This is a new transaction. You are responsible for customs.
3. You should not have sent the flashlight to China. If you bought on Amazon.de the seller is obliged to provide German return address (same for Amazon.com etc).

Acebeam have given you bad customer service but you need to accept some of the responsibility. You need to be smarter when dealing with companies. In future seek advice before doing anything.

hm yes he shouldnt have done this and that.. ja ja now it seems u blaim the buyer for some reason… why ? not everyone knows the laws etc.. i sure dont and i have bought on amazon, ebay for many years.. that doesnt mean its ok to ripoff buyers like acebeam has done.

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So unfortunate that this is being handled the way it is. I’ve only had one issue and that was with Jaxman on AliExpress. Package arrived without the contents. Jaxman refunded my money after a lengthy debate. They wanted Ali to take care of it initially. After about 3 weeks Ali refunded the money also. I contacted Jaxman to return their money and they said keep it. They would deal with Ali to get their money back. Then I got a message from Jaxman saying how poor AliExpress was to their sellers, guess they just wanted to vent to me. Got double my money back and ordered and received the light I originaly ordered. Other than some time lost, everything went well. Hope in the end Acebeam takes care of the issue and you feel good about the results. if that’s possible at this point. I will probably stay away from the higher end lights from Acebeam until I know they appreciate and take care of their customers. If they sent you a new head it would not hurt their margins. They should just bite the bullet on this one and send it for free.

Henk4U2
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Look on it fromthe bright side: the mail of Acebeam could be the start of a fruitful dialogue. A bit cynical?
Maybe, but I would NOT remove/delete this thread without substantial promises to compensate you.

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

komeko
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And to think that I was going to buy X80 and X65. Their loss and my profit. Thank you for this topic.

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kuoh
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I would not delete the thread even with compensation. Update it to include new or positive customer service responses from the manufacturer perhaps, but not delete and hide the evidence of poor past performance.

KuoH

Henk4U2 wrote:
…but I would NOT remove/delete this thread without substantial promises to compensate you.
Scallywag
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kuoh wrote:
I would not delete the thread even with compensation. Update it to include new or positive customer service responses from the manufacturer perhaps, but not delete and hide the evidence of poor past performance. KuoH
Henk4U2 wrote:
...but I would NOT remove/delete this thread without substantial promises to compensate you.

 

This. If someone was doing wrong, then came around as a result of pressure/bad reviews, I'd document that. I'd express how I felt about the ultimate resolution, etc. I'll never take down a bad review, only update.

I'm glad I've somehow avoided all the bad manufacturers/sellers out there so far. MtnElectronics, Led4Power, Jaxman, Convoy, and even Kaidomain have been good to me.

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Flashaholics
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komeko wrote:
And to think that I was going to buy X80 and X65. Their loss and my profit. Thank you for this topic.

X80 is iffy.

Tbh Imalent get a bad rep but they’ve never failed me quality wise (even with some horrendous drops) I’ve had 2 Acebeam failures now with virtually no use.

My 4K Lumen Whore Reviews (MS18, X70, MS12, DX80, X80-GT, X45vn etc) - https://www.youtube.com/c/FLASHAHOLICS_GB

RonNL
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No news, nothing has happened since my last post. I’ll update as soon as there is some news.

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Their customer treatment is just shameful, really awful. Was thinking about getting me the T27, for sure I wont buy anything from them.

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I hope you told them you will not take this thread down until they have corrected the issue, and also that more and more people are seeing and reading it everyday. Moreover, some say they are now not going to purchase Acebeam lights because of the issue you are having with their customer service and you will be reporting every action they take to correct it good or bad.

I actually highly recommend this approach, as they are worried about it already.

Lets be honest here, Acebeam or any Chinese light is cheap to produce. I know I saw Mashall Hoots trip to China in the Olight factory and they have their stuff together. They really test their lights and have USA customer service in Georgia. I made a simple call to them one time and I got a new X7 tailcap no questions asked with stickers and morale patch in 2 days from the call. (Come to find out the tailcap was just fine so I have a good spare for it.)

Acebeam will never get my money.
Period.

 

 

 

tm07
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Acebeam will never get my money too!

BlueSwordM
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@RonNL, I would go to a small claims court and act against what Acebeam did.

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RonNL
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Thanks for support. I will ask Acebeam one more time to resolve this situation for me. If they refuse, I will look into other options.

RonNL
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Seems that they are just ignoring me now.

mortuus
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really sad, they charge premium money but gives zero support if light goes kaputt.. that just shows that acebeam sucks and their light are overpriced bigtime! Facepalm

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tm07
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I can’t believe Acebeam is doing this to there customer, It show how much they care about there customer Facepalm

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