I think I am giving up on Dino-Direct

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Speedsix
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I think I am giving up on Dino-Direct
I tried to order from them but the checkout process is so crazy that it is almost impossible. I put about 15 items in my cart and applied the coupon I had. It took it at first and the. Cleaned out my cart! Empty cart and could not compleat sale. I have tried to use that coupon again but I guess it only "works" once even though i never actually got to use it. I have talked to CS but they just lie and blow you off. One person told me they were going to email me and provide a record of the conversation we had. Never happened. DD has some good prices but it isn't worth the hassle to save a few bucks. Manafront seems much better.
ILIKEFLASHLIGHTS
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Well I ordered a Jetbeam BC40 on Dec 26th and it still hasn't shipped.  I was told it will ship out this week.  Summer is supposed to be taking care of it.  I'm not mad yet, but this is my 2nd order from them and the first one was botched.  This one ain't looking too much better for customer service if you want my honest opinion.  It should not take 8 days or more to ship an order. 

Speedsix
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My first order went okay, slow to arrive but I am used to that with DX. This second attempt failed and exposed the comical "customer service" they have. I was basically begging them to take my money but it wouldn't happen. I wanted to spend $80 with them but they showed zero interest in helping me. There are way too many other Chinese dealers out there that are not this messed up. My current fav is Manafont. They ship fast and actually seem to be a legit company. Their prices are higher but it may be worth it.
Ford Prefect
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Location: Canada, eh!

I placed an order on November 20th, it shipped December 16th, and I am still waiting.  Hope it isn't too late for a PayPal claim.

trooplewis
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I ordered once, waited 3 weeks, was told item was backordered. Got a refund and never tried again.

Rats, finally sold my 2010 509hp Mustang...now I can buy more lights!

Sold the red one too! Now guess what I drive, doing my penance for 500 hp commuters...

http://dreammustang.com/

http://i884.photobucket.com/albums/ac47/Ha

my9221
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Their shipping process is extremely slow. I placed 2 orders to them totally. First order received was more than 45 days & the second one never shown up. They kept asking me to wait due to the weather in the United States. I then waited further 2 weeks & filed a dispute to PayPal eventually!

SashiX
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Have had zero problems with both orders I made (with coupons, dino points and so on). Got my first light in less than 2 weeks (9-10 days to Spain, it was registered shipping tho). Very fast, buuuut... I had to wait 1 week 'til they shipped it :bigsmile: My second orded I made 2 days ago is not even approved Shocked My first one was approved in just 10 min after paying Flat Stare

Price
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Hi everyone! I ordered a few items from DD on 30th December, got an e-mail from them saying one out of three items has been shipped via EMS (I chose Fedex). But I checked their website, my order is has not being approved yet! Ha!

Prisoner 6-2-7

matjok
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ILIKEFLASHLIGHTS wrote:

Well I ordered a Jetbeam BC40 on Dec 26th and it still hasn't shipped.  I was told it will ship out this week.  Summer is supposed to be taking care of it.  I'm not mad yet, but this is my 2nd order from them and the first one was botched.  This one ain't looking too much better for customer service if you want my honest opinion.  It should not take 8 days or more to ship an order. 

I ordered the same flashlight on Dec 14th and it still hasn't been shipped. I am willing to give them some more time since I still have time to open a case with paypal. In the meantime they have offered me $5 in points.

Will post the outcome in a couple of weeks.

Oxy Moron
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Price wrote:

Hi everyone! I ordered a few items from DD on 30th December, got an e-mail from them saying one out of three items has been shipped via EMS (I chose Fedex). But I checked their website, my order is has not being approved yet! Ha!

Yeah, that seems to happen quite a bit. I have one order which has supposedly shipped and that I have a tracking number for, but on their website it still says "Approved". And the other day, I got a package that they shipped via EMS when they were supposed to use HKP. Well, I'm not complaining or anything. Based on past experience, they also seem to split orders now, when in the past they'd just wait forever for some item that they may or may not get.

yavi
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I have only placed an order for two items, they sent me a picture showing just one of them, I told them what was the reason as it was shown as all was sent in the same package and I still have no answer.

I received yesterday the package, and don't tell me why I received only the item that was not on the picture they sent.

I will contact them again to see what is going on, but it looks like they are not very well organized.

ChibiM
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You probably received an email from DD that mentions that one has been sent and the next item not yet. They do seperate sending when they don't have everything ready for sending. My order with 2items received in 2different envelopes but on the same day. Just wait a few days
yavi
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Yeah, I will wait a bit more, but it is a bit extrange, they sent a picture of one item, stating both were sent, and what I have received is the other item that was not on the picture.

And no, I did not receive the email saying they were sent sepparately.

Price
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Oxy Moron wrote:
Yeah, that seems to happen quite a bit. I have one order which has supposedly shipped and that I have a tracking number for, but on their website it still says "Approved". And the other day, I got a package that they shipped via EMS when they were supposed to use HKP. Well, I'm not complaining or anything. Based on past experience, they also seem to split orders now, when in the past they'd just wait forever for some item that they may or may not get.

Got another e-mail from DD, another item has been shipped but this time is via regular post! WTF! Frown

The third item no stock but they gave me a gift card. No a very positive 1st order! Frown

Where is Summer???

Prisoner 6-2-7

dorpmuller
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Ford Prefect wrote:

I placed an order on November 20th, it shipped December 16th, and I am still waiting.  Hope it isn't too late for a PayPal claim.

 

Do it NOW!

"I am the flashlight king! I can light anything!"

kreisler
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a paypal claim means that you get your money back (full refund eventually). but what about the shipment itself? it's not going to be shipped back to DD (paypal doesnt handle shipping) or is it?

 

So you may still receive the package. unpaid for. and DD loses money Sad

*FMI* i got 4 i/o sh
motodeficient
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kreisler wrote:

 

 

So you may still receive the package. unpaid for. and DD loses money Sad

 

Whose fault is that? Its DDs fault for having poor customer service in the first place. If they lose enough money, maybe they will improve their service.

kreisler
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true true.

( customer service. so far the chat works well. no long waiting times, good English, friendly tone Big Smile )

*FMI* i got 4 i/o sh
Ford Prefect
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Well, I have opened a dispute.  If I don't hear anything in a couple days, I will escalate it to a claim.

When I had contacted DD before they "re-entered" the order and sent me an email saying it had shipped along with a tracking # and a pretty picture of a UF-H3 in a basket.  I tried the tracking # immediately, and it didn't work.  This is pretty normal as the number is generated locally at the point of shipping entry and not active in the system until hours later.  I went and checked again yesterday and the number isn't working with the parcelforce system they link you to.  I emailed parcelforce with the number, and they replied that it is not a valid number for them it is instead a royal mail tracking # and gave me another link.  Well, guess what? the number isn't valid there either.  

I don't have a good feeling about this.  

 

motodeficient
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Hmm I ordered a UF-H3 last week from them too. I got the email saying its been shipped and a picture of the item in the basket. I didn't get a tracking number, I guess since I didn't pay extra for it?


THe other wierd thing is when I checked out, it never asked me to create an account. So I have no way to log into my account and check the order status, because I don't have an account. Strange.

ILIKEFLASHLIGHTS
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matjok wrote:

ILIKEFLASHLIGHTS wrote:

Well I ordered a Jetbeam BC40 on Dec 26th and it still hasn't shipped.  I was told it will ship out this week.  Summer is supposed to be taking care of it.  I'm not mad yet, but this is my 2nd order from them and the first one was botched.  This one ain't looking too much better for customer service if you want my honest opinion.  It should not take 8 days or more to ship an order. 

I ordered the same flashlight on Dec 14th and it still hasn't been shipped. I am willing to give them some more time since I still have time to open a case with paypal. In the meantime they have offered me $5 in points.

Will post the outcome in a couple of weeks.

That downright sucks in my opinion or anyone else wanting a flashlight shipped to them ASAP.  This is why I like buying from Shane(protactical19 on ebay).  I can place any order with Shane and get it within 3 days. 

If you don't have a particular flashlight in stock when folks place and order, then common courtesy is to let them know that the light is backordered and may take a few days longer. 

I plainly told Summer that it shouldn't take 10 days or more just to ship a damn flashlight.  Again another unpleasant order from DD.  I'm going to spend my money elsewhere from now on. 

Their service sucks.  It's that simple. 

garrybunk
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I've never ordered from Dino-Direct and from the sounds of it I don't think I ever want to!  (Besides, their website is so goofy looking that you have to ask yourself "Is this place legit?")  In comparison, I ordered one flashlight from Manafont (my first and only order so far) and I think it was within 12 hours (I know they are half way around the world from me, so it was probably as soon as they came into work) that I had an email stating that the silver colored flashlight I had ordered was out of stock and asked if I would like the black one instead.  I replied I would take the black and had a shipping notice emailed the next day.  I think it was still 3 weeks delivery to me.  I do wish they would show on their website that an item is out of stock, but at least they contacted me right away.

Now with DX I placed an order on 12/20/11, check the status on their website and it supposedly prepared on 12/22/11 and shipped on 12/29/11.  I still have not received an email from DX concerning the order being shipped and nor can I track it on any other tracking site.  I understand this was over the Holidays, but still! 

-Garry

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Summer
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Speedsix wrote:
I tried to order from them but the checkout process is so crazy that it is almost impossible. I put about 15 items in my cart and applied the coupon I had. It took it at first and the. Cleaned out my cart! Empty cart and could not compleat sale. I have tried to use that coupon again but I guess it only "works" once even though i never actually got to use it. I have talked to CS but they just lie and blow you off. One person told me they were going to email me and provide a record of the conversation we had. Never happened. DD has some good prices but it isn't worth the hassle to save a few bucks. Manafront seems much better.

Hi friend, well, if there is any problem with the product you bought from our store, please contact with our customer service, then we will give you a reasonable respond, thanks. You can also contact with me, I will try to help you, also I have sent you the message, you can directly talk with me.

My house : www.dinodirect.com/~p.12bc/

If you want buy anything, please contact with me for the magic link, I can give you the lowest price.

For all of you: Best Regards

yavi
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I received today the second shipment, everything is ok, the only problem was the lack to organize themselves in a proper way.

kreisler
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garrybunk wrote:
their website is so goofy looking that you have to ask yourself "Is this place legit?"

Another offense, hilarious!!

Big Smile  .. but i know what you mean Wink

Yep, looks like a scam website. Dino cartoons my a$$!

*FMI* i got 4 i/o sh
jondotcom
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1st order- they shipped me the wrong light, but I was able to sell it locally and not lose $$, plus DD gave me a credit

2nd order- I cancelled it after it didn't ship within 3 days and they gave me a full paypal refund

3nd order- shipped/received in 2 weeks

4th order- shipped/received in 2 weeks

5th order- taking 1+ weeks to ship so far, they gave me a $.50 credit (I assume this just happens if the item is not in stock)

6th order- placed today... hopefully it goes smooth

 

This place is just all about dealing with frustration to save some $$. 

Lensman
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@ jondotcom: "This place is just all about dealing with frustration to save some $$."

Up to a point I agree, but for me it's more about ordering from whichever seller is showing what I'm looking for at the time. The whole Chinese website selling thing is a lottery anyway. You might/not get what you ordered, it may/not arrive, and it might/not be a good sample.

I'm currently waiting on this 504b silver version, not so much for the price this time, but because the black version I bought a few months ago turned out to be one of the best flashlight purchases I've made so far. If I could be sure of getting the exact same model and quality with no uncertainties, I'd gladly pay a lot more to another seller.

The Grand Pooh-Bah
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As long as the order arrives within 45 days I'm fine with the wait-to-save $ ratio.  If I want an item fast I'll go elsewhere...  I remember when Amazon was a screwed up mess and now they are a well greased merchandise delivery stable....hope DD gets their delivery problems and web site fixed some day.

dobermann100
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Well, the waiting game is part of Dinodirect and all HK/China online store experience, with their free postage.

 

It's the lying and dishonesty that I will not put up with, I asked for Fedex, their email said it was sent by EMS(without informing me) so after more than a week of correspondence asking them the reason for changing it to EMS, of course they say EMS is better than Fedex....

 

With more scrutiny I found out that they did not use Fedex nor EMS(take note that in all my correspondence they are saying it was sent via EMS). They used regular hongkong post.

 

When I told them I found out they used regular mail, now they tell me hongkong post is like EMS, even better!

LOL

ILIKEFLASHLIGHTS
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Still no word on my Jetbeam BC40 being shipped.  I was told by Sharon that I would get a pm telling me it shipped.  I was told it was supposed to ship this week.  Well it's Saturday.  Maybe a Chinese week is a month I don't know.  But this is rediculous. 

jondotcom
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dobermann100 wrote:

It's the lying and dishonesty that I will not put up with

I totally agree with that. I just had pretty bad experiences dealing direct with two U.S. sellers where both informed me of shipments that never occurred.  One gave me a tracking # and weeks later owned up that it never shipped, and the other said my item was lost in the mail so they sent me another.... yeah right! 

At least with DD so far it's just been incompetence and not lies.

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