Dino Direct is reshipping my order

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Stittville Ed
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Dino Direct is reshipping my order

I placed a DD order on Dec. 29, 2011 for under $50 so no tracking number.

So tonight I did the live chat and gave them the order number, the asked me if this was my address and then asked if they wanted the order reshipped. So I told them OK and they said I would get a email when the order is shipped.

Has anyone ever had this happend to them???????????

jondotcom
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Well there is a thread about their excellent service.  When you go into your order information does it show they ever shipped anything, and did you get a picture sent to your email?

If it were me, I'd file a paypal dispute if it's going to arrive >45 days after order placement.  Otherwise you have no recourse if it is a no-show.

Stittville Ed
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They did send a email that the orginal order shipped, no picture.

Summer
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Stittville Ed wrote:

I placed a DD order on Dec. 29, 2011 for under $50 so no tracking number.

So tonight I did the live chat and gave them the order number, the asked me if this was my address and then asked if they wanted the order reshipped. So I told them OK and they said I would get a email when the order is shipped.

Has anyone ever had this happend to them???????????

Dear Edward ,
Thanks for your great support and sincerely sorry for  this long waiting ,I have confirmed with our CS,is getting ready to give you to the formation of new order form, and for me, I will tell you the order number by PM, at the same time, please pay attention to your mailbox, thank you very much for your great support again .

If you have any other help,please let us know .

sincerely,

kind regards

My house : www.dinodirect.com/~p.12bc/

If you want buy anything, please contact with me for the magic link, I can give you the lowest price.

For all of you: Best Regards

Stittville Ed
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CS was were nice to me. They type very fast and I type very slow but it only took a few minutes to get a new order set up.

Thanks

jacktheclipper
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But it was a different vendor .

After repeated emails , I finally got my three Sanremu 763s after six months .

Ian2381
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I also have an order from them on 12/27/12 but has yet to receive the items. Lucky you, been contacting them but they wanted me to wait longer and the latest to wait until March 3.

esrevenge
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Ian2381 wrote:

I also have an order from them on 12/27/12 but has yet to receive the items. Lucky you, been contacting them but they wanted me to wait longer and the latest to wait until March 3.

If they want you to wait from Dec-27 to Mar-03 that's 67 days and just stringing you along!

Summer
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Ian2381 wrote:

I also have an order from them on 12/27/12 but has yet to receive the items. Lucky you, been contacting them but they wanted me to wait longer and the latest to wait until March 3.

Hi,friend,sincerely sorry for some inconvenience on the delay of your order. If you have any other problem you can contact our cs ,and also you can let me know .I can help you check your order and give you a quick answer .

have a nive day

 

My house : www.dinodirect.com/~p.12bc/

If you want buy anything, please contact with me for the magic link, I can give you the lowest price.

For all of you: Best Regards

Summer
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esrevenge wrote:

Ian2381 wrote:

I also have an order from them on 12/27/12 but has yet to receive the items. Lucky you, been contacting them but they wanted me to wait longer and the latest to wait until March 3.

If they want you to wait from Dec-27 to Mar-03 that's 67 days and just stringing you along!

hi,thanks for your great support ,and anything problem about your order ,all you can contact our cs ,also can let me know ,we all will do our best to support everybody .And also different country the items about the order lost time we confirmed is difference.

thanks for your great support again.

sincerely,

Best wishes

My house : www.dinodirect.com/~p.12bc/

If you want buy anything, please contact with me for the magic link, I can give you the lowest price.

For all of you: Best Regards

scruffy dog
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i have tried to contact DD about a defective TANK 007 E09 i bought in a order i bought 5 of them 

 i have not received any reply from them  this is not the first time i have had problems with this dealer

though it might be the last

2100
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Trust me folks, the support from DD and other places like CNQG is there.  It could take a heck of a long time for a messed order or out of stock order, but ultimately there would be a solution.  Don't need to PP dispute because i am very sure even after 2-3 months they can do a PP refund (before that, i have no comments because there are always 2 sides to the story regarding customers).  No need to get too worked up is the name of the game, order from various other vendors to keep yourself and the hobby happy.

Heck I am still waiting for a driver since November 2011, but that is a replacement driver....  Now there is no replacement driver - that's the official word, so i chose another driver which is close.  ie No need to get too worked up.

If you need something fast, get from USA. Some more vendors like HKE is very fast + they do give support as well. If your wallet can take it, i mean...why not?

 

marcl
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Why do you guy's use paypal?  Why not pay with Visa?  You do not have a 45 day limit or the worry of paypal taking there side and telling you to 'jog on'.

I hear so many paypal horror stories, and have experienced some myself.  I rarely use them.

 

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

Summer
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scruffy dog wrote:

i have tried to contact DD about a defective TANK 007 E09 i bought in a order i bought 5 of them 

 i have not received any reply from them  this is not the first time i have had problems with this dealer

though it might be the last

Hi there, sorry for the inconvenience, please give me your order number, and i will contact relative staffs.

My house : www.dinodirect.com/~p.12bc/

If you want buy anything, please contact with me for the magic link, I can give you the lowest price.

For all of you: Best Regards

BetweenRides
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marcl wrote:

Why do you guy's use paypal?  Why not pay with Visa?  You do not have a 45 day limit or the worry of paypal taking there side and telling you to 'jog on'.

I hear so many paypal horror stories, and have experienced some myself.  I rarely use them.

 

Marc.

Great question! As I understand it, (from reading about many internet scams) CC numbers have a chance of walking and appearing on other charges not originating from you... PayPal offers more protection, as no CC number ever gets exchanged. Plus most sites are set up to pay quickly and efficiently with PP.

matjok
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2100 wrote:

Trust me folks, the support from DD and other places like CNQG is there.  It could take a heck of a long time for a messed order or out of stock order, but ultimately there would be a solution.  Don't need to PP dispute because i am very sure even after 2-3 months they can do a PP refund (before that, i have no comments because there are always 2 sides to the story regarding customers).  No need to get too worked up is the name of the game, order from various other vendors to keep yourself and the hobby happy.

Heck I am still waiting for a driver since November 2011, but that is a replacement driver....  Now there is no replacement driver - that's the official word, so i chose another driver which is close.  ie No need to get too worked up.

If you need something fast, get from USA. Some more vendors like HKE is very fast + they do give support as well. If your wallet can take it, i mean...why not?

 

You have to file a dispute within 45 days of the transaction. That is what the paypal site says.

After filing the dispute you only have twenty days to escalate it into a claim.

If you miss any of these deadlines Paypal will not do anything to get your money back.

Boaz
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But if you use a visa to set up your paypal you can still tell  visa not to paythem and suddenly visa isn't payig  paypal and paypal will wake up and lean on the vendor and the vendor suddenly jumps to attention and takes care of the problem ...solved

       καὶ τὸ φῶς ἐν τῇ σκοτίᾳ φαίνει καὶ ἡ σκοτία αὐτὸ οὐ κατέλαβεν

                            

       Dc-fix diffuser film  >…  http://budgetlightforum.com/node/42208

marcl
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Boaz wrote:

But if you use a visa to set up your paypal you can still tell  visa not to paythem and suddenly visa isn't payig  paypal and paypal will wake up and lean on the vendor and the vendor suddenly jumps to attention and takes care of the problem ...solved

Absolutely! That's the way my paypal is set up.  But they keep asking me to link my bank account to it.  Not a chance!  They must be getting loads of Charge backs.  

 

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

Stittville Ed
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I recieved a email from Summer and was told my order had been shipped. From my first contact with CS live chat to when Summer emailed me that the order had shipped was under 8 hours. You can say what you want but they solved my problem very fast and I will order from them again. My orders are small around $50 and I can understand when someone has large order that they do get angry when it starts getting over 3-4 week to arrive.

I think most of the problem may lie with the postal system. If the mailing lable gets dirty/torn or anything else to it you will never get the package. I does no good for DD not to ship a order I think they want to make money and keep people happy but once your order is turned over to the postal system they have no control and only get to hear about any problems.

So we might have to start going after the postal system.............................