You have to see this DX

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marcl
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You have to see this DX

I don't know if this is normally how DX do business.  But now they, or at least a moderator on their forum has resorted to swearing at me and telling me if I don't close my paypal dispute they will not send my order.  Fat chance!  Just look at the link. I wouldn't mind I'm only asking for the status of my order.  It's been 22 days and they haven't even posted it yet.  Obviously I am Marc on the forum.

 

http://club.dealextreme.com/forums/Forums.dx/threadid.1136009?page=3

 

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

CheapThrills
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Nice...

Sounds a bit like blackmailing to me.

marcl
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kreisler wrote:

marcl wrote:
I don't know if this is normally how DX do business. 

i had my share with DX, and yes this is how DX normally does business. You have to trust DX business practice, otherwise please dont order with them, Marc. As soon as you initiate a paypal action (i.e. dispute), EVERYTHING gets stalled in your DX account automatically and this wastes time.

It's okay to abuse the paypal dispute system to obtain attention (if they never reply to your emails or chats) but when they THEN do get back to you and ask you to close the dispute, then close it. And trust them.

Once you have closed the paypal dispute, your DX order will be unblocked automatically and will resume being processed further.

Since your case is tricky (typos in e-mail address, old email addresses in paypal account, etc., doesnt matter) i would close the dispute, THEN cancel the order, and receive a full refund on your unshipped order. Then check again your paypal account and the activated default paypal email addresses (typos), open a NEW DX.com account, and finally place the order (on the same product) and hope that this time you get your order number via e-mail, shows up in your online account status, etc.

If they still dont ship it (DX is slow!!), then cancel it again. Take your full refund and ..etc..

You have to close the dispute, if you want this process to go anywhere in (positive) forward direction. Trust them (that they wont scam you, and believe me. Please Mark.

 

Kreisler I like you a lot (not in that way) and I admire your faith in them, but when they resort to blackmail and then Ask me 'Have you closed your **** dispute yet'  That's enough for me! I don't go there to be sworn at and treated that way.  I don't speak to them like that and I don't expect them to.

Escalated!

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

Jinx
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I would stop an order if you opened a dispute before dispatch aswell. They are slow and this is well known but they do dispatch eventually. Personally from the point you are at now I would right the order off and leave PayPal to refund but you can't expect them to still send it!

jacktheclipper
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I'm with kreisler on this one .

His explanation is sound .

Also , where exactly was the swearing ?

hank
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>> blackmailing
>  his or mine?

Ebay/Paypal's.  

The message is:  whatever you do, don't stick your head or the seller's head into the Ebay/Paypal grinder.

Seriously, email DX, tell them you asked us and we said:

-- let them work it out
-- don't insist they be better than they are

They're a budget-budget-budget seller, not fast, not perfect, not bad. 

Check your email carefully for accuracy
Leave the old text at the bottom so the whole history is in each piece
If you don't get an answer -- try again, cc yourself at another account, then try again from that account.

Email does get lost -- something like 5 percent last I heard never makes it through the tubes.

That was quite a while ago, but the mail system's only gotten more clogged with spam.

Sites and relays and IPs along the various paths get blocklisted by any of several dozen blocklists, for a day or two.

Stuff happens.

Make it better.

kreisler
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marcl wrote:
Escalated!

Marc.

I respect that. The chat was okay in tone imho (business talks with German customer service is more aggressive) but surprising from part of Ch*nese dealers who are usually more defensive and friendly.

Are you going to do future transactions with them? (small inet businesses, e.g. one-man shows, would have blacklisted you by now as potential/future/recurring customer. kreisler is blacklisted with 1 inet company Wink )

If you do, you can avoid stress and waste of time by following simples rules of thumb:

1. if they cant ship fast enough, open a DX ticket after the 3rd day to inquire what's going on. after 7-10 days, cancel your unshipped order. you will receive a full refund fast (because your order was an unshipped order).

2. try to avoid to open a paypal dispute because THIS will automatically stall all processes related to your ongoingstalled order.

3. have a lot of patience with them, once the order is dispatched.

AFTER THE ITEM WAS DISPATCHED, a new set of rules would apply.. (and i can only say that all items which were shipped eventually reached me!)

 

btw, like you too Wink

*FMI* i got 4 i/o sh
Vectrex
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Don't ever close PP cases/claims prematurely as they can't be reopened. There is absolutely no reason that a process can't be solved while PP case/claim is still open... DX tries you to convince you that it is so...  but that is absolutely not the case.

marcl
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jacktheclipper wrote:

I'm with kreisler on this one .

His explanation is sound .

Also , where exactly was the swearing ?

I presume the (abusive) was because there was a swear word there.  See below.

You're receiving this message because you have subscribed to the following DX Forums Thread and someone has just posted a reply.



Posted by CelticWarrior on 3/12/2012 at 11:10 AM

Have you already canceled the (abusive) dispute?



Eagles may soar, but weasels don't get sucked into jet engines!

marcl
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Jeansy wrote:

I would stop an order if you opened a dispute before dispatch aswell. They are slow and this is well known but they do dispatch eventually. Personally from the point you are at now I would right the order off and leave PayPal to refund but you can't expect them to still send it!

 

Hold up. I had no order conformation, After a few days I still had no order conformation, so I opened a ticket.  I was asked to wait 24/48 hours for a reply.  Two weeks later I still had no reply, so with the advise of a couple of fellow BLFers I opened a dispute.  Then I got an email from them, but it made no sense.  I then went on the DX forum as a last resort and someone kindly helped me.  But they asked me to cancel my dispute.  I also noticed that the item is now out of stock.  So, I cancel my dispute and my order takes 6 months?  

I did what I thought was the right thing.  If the item had shipped or they said they will ship this week, then that would be different.

Marc.

 

Eagles may soar, but weasels don't get sucked into jet engines!

brted
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You need to cancel the order if you're not happy with how long it is taking them to ship. They will never tell you how long it will take to ship anything because they have no idea. And they are seriously messed up right now anyway. They are pretty good about issuing refunds for canceled orders at least.

Use PayPal if they don't refund your money after you cancel the order (give them at least a week, maybe two) or if you don't get the package in 43 days. I wouldn't use PayPal to get better customer service because it won't happen.

marcl
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hank wrote:

>> blackmailing
>  his or mine?

Ebay/Paypal's.  

The message is:  whatever you do, don't stick your head or the seller's head into the Ebay/Paypal grinder.

Seriously, email DX, tell them you asked us and we said:

-- let them work it out
-- don't insist they be better than they are

They're a budget-budget-budget seller, not fast, not perfect, not bad. 

Check your email carefully for accuracy
Leave the old text at the bottom so the whole history is in each piece
If you don't get an answer -- try again, cc yourself at another account, then try again from that account.

Email does get lost -- something like 5 percent last I heard never makes it through the tubes.

That was quite a while ago, but the mail system's only gotten more clogged with spam.

Sites and relays and IPs along the various paths get blocklisted by any of several dozen blocklists, for a day or two.

Stuff happens.

Make it better.

 

I have no idea how it happened, but the problem seemed to be at paypals end.  DX had my old PP email that had been canceled 3 months ago and removed, which it still is when I check. But the transaction was in my PP account and it showed my current email And that matches my DX account.  I use my PP regularly and it has never happened before.  But DX replied to my current email with a nonsensical email.  They could have told me the status then.  the problem is if I contact them it's taking 15 days just to reply.Frown 

Eagles may soar, but weasels don't get sucked into jet engines!

marcl
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Vectrex wrote:

Don't ever close PP cases/claims prematurely as they can't be reopened. There is absolutely no reason that a process can't be solved while PP case/claim is still open... DX tries you to convince you that it is so...  but that is absolutely not the case.

That what I was worried about.  I understand what most of you are saying, but you have to understand my point If I close the dispute I have no protection.  And it seems that half the people on here are saying DX are in a bad way right now.  So I may not have even got my order.  Who knows?Undecided

Eagles may soar, but weasels don't get sucked into jet engines!

kreisler
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marcl wrote:
Vectrex wrote:
Don't ever close PP cases/claims prematurely as they can't be reopened.
That what I was worried about.  I understand what most of you are saying, but you have to understand my point If I close the dispute I have no protection.

Marc, regarding your particular case,

Vectrex (and marcl) says 'never close prematurely', kreisler, dinoboy and some others in this thread say 'close prematurely'.

we can make a poll or what lol, or you Marc can simply trust the majority of your fellow BFL mates. i am serious.

*FMI* i got 4 i/o sh
Vectrex
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If you can get a refund now for unshipped products... do it... their shipping times are worse now than they were before... the dual website setup seems to mess up everything.

Kreisler... I don't need a poll to decide that... I have enough orders / PP cases (which I all won BTW) with DX ... even official PP agents recommend not to close cases. In this case the circumstances are a little different, because the problem seems to be at Paypals end. But the chances are high that the order got lost between paying and the inbox of DX. If you don't do the claim thingy no Paypal representative will look into this matter... and he probably will end up with no refund and no product. If I where in his place I would indicate in the Paypal conversation table that this might be a "booking error" due to an old PP account and just demand a refund through Paypal. If no product was shipped/no order recorded there would be no harm to anyone. He can order it again on a later point in time.

marcl
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kreisler wrote:

marcl wrote:
Vectrex wrote:
Don't ever close PP cases/claims prematurely as they can't be reopened.
That what I was worried about.  I understand what most of you are saying, but you have to understand my point If I close the dispute I have no protection.

Marc, regarding your particular case,

Vectrex (and marcl) says 'never close prematurely', kreisler, dinoboy and some others in this thread say 'close prematurely'.

we can make a poll or what lol, or you Marc can simply trust the majority of your fellow BFL mates. i am serious.

 

It would help if they didn't speak to me in a way that says  'dodgy market trader'.

Also I know most of you can't read all the posts on DX as they have removed some of them that aren't supporting DX.  But I have the emails with the original posts.  Sneaky buggers!

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

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Are slow, dumb, inefficient, and what you want ...I said slow? But not scammers

I had an order of just 10$ done on November, forgot about it, but on January looking the chronology I realized  that didn't received it, asking after 3 months to the CS, they refund me.. but with a new payment from volumerates with paypal(making pay to me the commission), coz also the paypal refund time was lasted.

Vectrex
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Try to stay polite... even if the tone/choice of words and what they suggest angers you.

CheapThrills
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I seem to gotten a ban or a restriction to post to forums because of mentioning blackmailing Big Smile

Very nice censorship, kind of reminds me of a certain flashlight forum.

kreisler
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marcl wrote:
Sneaky buggers!

LOL!

 

btw, learn and see how the grand kreisler (*coughcough*) made himself a complete fool in a similar DX case (look at the dates how long it every time took them to reply to my previous/last message!!, and also how much patience and humor i was showing):

kreisler's case with paypal dispute, DX, and cancelling an unshipped item

 

i was a fool mainly for not trusting them (or their online system) in the first place, and see how much time i had wasted/lost by the whole dispute thing!? (and i showed patience and humor because i enjoyed the conversation; it's like paying 2 bucks and you obtain the right to attack, diss, and get on their backs and give them a hard time -- for 2 bucks?? fantastic! LOL :D)

it's silly to open a dispute for 2 bucks .. but i wanted to make the experience. And it is exactly this experience which i am passing on to you and why i am telling you "Marc, please close the dispute".

i am not saying that EVERYONE who opens a dispute (for unshipped items) is a fool, but i am saying that you can learn a bit from my example. Hope you got a smile after reading my case Wink

*FMI* i got 4 i/o sh
marcl
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CheapThrills wrote:

I seem to gotten a ban or a restriction to post to forums because of mentioning blackmailing Big Smile

Very nice censorship, kind of reminds me of a certain flashlight forum.

 

HAHA was that you?  I notice you are not the only post they removed, as I get the emails first.  Muppets.

 

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

pounder
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it's really sad how far DX has fallen..they spend more time making videos about their shitty service than actually fulfilling orders..haven't ordered from them in months and anything I need I find elsewhere just fine..rather pay an extra 1-10$ and actually get the product at manafont lol..

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kreisler wrote:

btw, learn and see how the grand kreisler

...grand speaking in 3rd person

 

 

kreisler wrote:

i was a fool mainly for not trusting them (or their online system) in the first place, and see how much time i had wasted/lost by the whole dispute thing!? (and i showed patience and humor because i enjoyed the conversation; it's like paying 2 bucks and you obtain the right to attack, diss, and get on their backs and give them a hard time -- for 2 bucks?? fantastic! LOL :D)

it's silly to open a dispute for 2 bucks .. but i wanted to make the experience. And it is exactly this experience which i am passing on to you and why i am telling you "Marc, please close the dispute".

i am not saying that EVERYONE who opens a dispute (for unshipped items) is a fool, but i am saying that you can learn a bit from my example. Hope you got a smile after reading my case Wink

lol how you can enjoy the Chinese CS, they are ever polite, slow and dumb, very dumb so dumb that looks like they are making fun of you.. and you will feel dumb

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marcl wrote:

CheapThrills wrote:

I seem to gotten a ban or a restriction to post to forums because of mentioning blackmailing Big Smile

Very nice censorship, kind of reminds me of a certain flashlight forum.

 

HAHA was that you?  I notice you are not the only post they removed, as I get the emails first.  Muppets.

 

Marc.

 

Yep, it was me... Just could not keep my mouth shut Wink

 

Maybe I should be a bit careful and probably think about options other than DX also. 

Kreisler has a point, no doubt a good point. Still I hate the fact when you close the dispute, you kinda lose it once and for all.

Luckily, I mostly order elsewhere nowadays. Still, I have a record probably some thousands of dollars from there.

 

 

edit: 148 DX points (useless) seem to be collected and I have a lot of UNDER 10$ orders which do not add up.

marcl
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kreisler wrote:

marcl wrote:
Sneaky buggers!

LOL!

 

btw, learn and see how the grand kreisler (*coughcough*) made himself a complete fool in a similar DX case (look at the dates how long it every time took them to reply to my previous/last message!!, and also how much patience and humor i was showing):

kreisler's case with paypal dispute, DX, and cancelling an unshipped item

 

i was a fool mainly for not trusting them (or their online system) in the first place, and see how much time i had wasted/lost by the whole dispute thing!? (and i showed patience and humor because i enjoyed the conversation; it's like paying 2 bucks and you obtain the right to attack, diss, and get on their backs and give them a hard time -- for 2 bucks?? fantastic! LOL :D)

it's silly to open a dispute for 2 bucks .. but i wanted to make the experience. And it is exactly this experience which i am passing on to you and why i am telling you "Marc, please close the dispute".

i am not saying that EVERYONE who opens a dispute (for unshipped items) is a fool, but i am saying that you can learn a bit from my example. Hope you got a smile after reading my case Wink

Kreisler, that was funny, but by the looks of your conversation you are able to speak to them.  I have tried every avenue and the quickest reply is 15 days.  I can't trust someone that I can't even speak to.  

 

I have escalated it, mainly due to the fact that the moderator celtit warrior has tried to accuse me of being a scammer and then anyone who tries to agree with me, has his post removed!

Marc.

P.s. did I mention how much I suddenly love DDSurprised

Eagles may soar, but weasels don't get sucked into jet engines!

esrevenge
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Who is that CelticWarrior guy?  He doesnt even work there, why does he answer on the DX forums?  Who would willingly be a "mod" on a Chinese dollar store forum for free...hes not even that helpful or polite to be a (abrasive) representative.

Marc I think your order is beyond repair.  Get PP to refund your money then move on.  At least you will get your money back.  With DX/CelticWarrior/2 weeks between emails/out of stock items its a gamble...

Those guys make DD look great.  At least DD has Summer here who is polite/respectful/apologetic to people, and DD has some live chat system not making you wait 2 weeks for an email.

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esrevenge wrote:
  At least DD has Summer here who is polite to people, and DD has some live chat system not making you wait 2 weeks for an email.

 

I must say DD is not perfect but still I count representation at forum a definite plus.

Speedsix
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I ordered a $4.00 item from DX. I forgot about it for 2-3 months and remembered. I emailed them and they refunded my money. A month or two later, it shows up in the mail! I remember it took about 4 months!!!!!!!
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marcl wrote:
P.s. did I mention how much I suddenly love DDSurprised

MixoMaxo's new 100 points today .. o-man today's a big winning day for DD and shills, yay!

Party!!

*FMI* i got 4 i/o sh
MixoMaxo
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kreisler wrote:

MixoMaxo's new 100 points today .. o-man today's a big winning day for DD and shills, yay!

Party!!

hey stop abusing of MixoMaxo© or u'll be sued xD I'm not a shiller like you!

u guys are shilling DD also in the DX thread! shame on you!!

 

P.S. DD have the best prices for some items! Plus promotions, coupons and surveys! BUY THERE! NOW!!

In the worst case paypal will cover your ass Silly

marcl
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esrevenge wrote:

Who is that CelticWarrior guy?  He doesnt even work there, why does he answer on the DX forums?  Who would willing be a "mod" on a Chinese dollar store forum for free...hes not even that helpful or polite to be a (abrasive) representative.

Marc I think your order is beyond repair.  Get PP to refund your money then move on.  At least you will get your money back.  With DX/CelticWarrior/2 weeks between emails/out of stock items its a gamble...

Those guys make DD look great.  At least DD has Summer here who is polite to people, and DD has some live chat system not making you wait 2 weeks for an email.

 

That's exactly how I feel.  If I was DX I would tell Celtit worrier to shut up! He must be costing them a lot off money. I have escalated My dispute because of him.  He started out being very helpful and then started to accuse me.  God knows why he moderates there maybe some kind of power trip, probably been banned from CPF.Wink

I will just wait for PP to refund me and try again in a month or so.

Marc.  

Eagles may soar, but weasels don't get sucked into jet engines!

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