CNQG - Sent me the wrong item... Ric to the rescue!

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Jinx
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CNQG - Sent me the wrong item... Ric to the rescue!

I ordered a Z1X from CNQG and now after a few weeks I have received the Yezl big head zoomie. Now this is the response after I contacted them;

'I appologize for our careless.

Could you willing to possess this one, it is also a nice flashnight and in the same price with YETZL Z1X.
 if you not, we will resend the YETZL to you, just need you return it back first by registerered airway mail.
Please confirm back, thanks
 
Nice greetings
Merry'


Now I'm not sure what to do, the return cost will be half the value of the light and I see no reason why I should pay that, I also ordered the other torch as that's the one I wanted, check the reviews on here, the zoomie is not well regarded!

What would you guys do? Shall I just make a claim on PP?

UPDATE, Ric has PM'd me a solution I'm happy with, will update again later if it works out...
Edited by: Anonymous (not verified) on 08/14/2012 - 14:36
Chicago X
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Paypal will require a return of the item as well, won't they?

I think the party at fault should pay for shipping.

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dthrckt
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i'd tell them paying return shipping is unacceptable and if they disagreed, make a claim.

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Jinx
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Looking at the Royal Mail website I can't even send it tracked

'

  • Overseas tracking for Austria, Belgium, Canada, Denmark, Ireland, Finland, France, Germany, Hong Kong, Hungary, Japan, Luxembourg, Netherlands, New Zealand, Poland, Singapore, Slovakia, Sweden and Switzerland
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Ask them to take your cost of shipping the zoomie back off of the price of the z1x. THEY scewed up and YOU shouldn't have to pay for their mistake.  Just ask them and see what happens. 

Don wrote:

"But as I said long ago, you are more likely to be killed by a dead fish dropped by a seagull in the Sahara Desert than by a lithium ion

JohnnyMac
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They clearly need to pay for return shipping. Anything less is unacceptable. They should also offer a discount on the correct light for the inconvenience caused by their mistake.

fishinfool
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JohnnyMac wrote:

They clearly need to pay for return shipping. Anything less is unacceptable. They should also offer a discount on the correct light for the inconvenience caused by their mistake.

There you go.  Ask them for a BIG discount on the z1x if you keep the zoomie and if they agree you can always sell the zoomie to recover some of your money.

 

Don wrote:

"But as I said long ago, you are more likely to be killed by a dead fish dropped by a seagull in the Sahara Desert than by a lithium ion

vēer
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If they refuse to pay for return shipping then go to PP and make claim, if you provide PP with all details realated to this situation you might get full refund without sending your light back, just be detailed enough to make their decision making in your favour easier ;)!

Jinx
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Ok I have emailed Merry back and asked how I should send it and if they will pay for this. TBH the hassle to me is worse than the cost but at the same time I want the light I ordered on principle. Guess I'll have to wait and see....

 

Any UK members here sent anything recorded to China?

E1320
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I have been through this before it sucks. Maybe someone on this site will buy it off you, put it in the for sale section ASAP.

I am already visualizing the duct tape over your mouth.

kreisler
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Afaik if you send it as "Int Registered Letter" it will be trackable in Ch*na/H*ngkong too, you just have to use the Chi*a tracking sites. once the "letter" (not parcel!) reaches Chin*se ground the Chin*post takes it up from there.

 

have done it before. works fine. for letters.

*FMI* i got 4 i/o sh
Jinx
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Kreisler, no way it's fitting through the letter slot at the post office lol!

 

Oldbobk, I ranked CNQG up there with more reputable sellers but this is rubbish. I had some cells not turn up from intl-outdoor but they just sent more and refunded me! I actually paid again as that was fair and well handled.

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They admitted that the mistake was theirs. Really they should ship the correct item now and refund shipping costs back to you.

Piers said " ....but who wants enough light, when you have the option for far too much "

weiser
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I agree with the suggestion that they should simply discount the intended light by as much as the return shipping cost. That's at the very least. I think having to ship it back is a pain, regardless of whether you to pay or not. It's good to vent (God knows I do my fair share, probably more), but in reality we're dealing with Chinese shops that generally play by their own rules, or at least they try. That's the risk we take. 

Old-Lumens
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to keep their rep, they need to send you the correct light and just give you the other one. Their cost on the light isn't worth the price of them sending return shipping to you.

@RIC, doesn't that sound the most reasonable at this point? You have been doing great, (as far as I am concerned) and anyone can and will make a mistake. Just correcting the problem by sending the right light really sends the proper message.

@Jeansy, just respond to RIC. I think it will be corrected in your favor. Maybe send them a photo of the wrong light too... Maybe PM RIC through this forum too.

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weiser
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I once made a very minor typo in an ebay listing and because of it the buyer received a product that wasn't compatible with his equipment (band saw blade). That was my fault and I had to make things right. I reimbursed his shipping costs plus a little extra for his troubles. 

 

Another item I sold through ebay arrived broken so I gave the buyer two options: Either I reimburse his shipping or he keeps it and I credit him $20, which would make me break even on the sale. Of course, I had him email photo's first. He took the $20. Maybe I didn't pack it well enough but it was clearly broken during the shipping process.

 

Sometimes you just suck it up and eat the costs. A good company doesn't have to worry as much about it because they'll have plenty more successful sales that outweigh the occasional botched sale. 

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But I'll wait till I see the outcome, keep us posted.

 

 

 

 

 
 
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Jinx
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I sent them a email immediately, they requested a photo which i sent almost straight after, they seem to accept its their fault

An edited version, the packaging was flattened around the light but it is in good condition

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I count myself fortunate... both Skyray Kings came all right from them but my issue was that I got no emails or order acknowledgements until I sent emails on both. Shipping and tracking #'s didn't even show up the their website.

I really wish a U.S. stocking dealer would step up with these better lights.

Do keep us posted-hope it works out for you.

Rich

"I am the flashlight king! I can light anything!"

Jinx
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I sent my order and PP worked but on return to site it said problem with payment, never got a conformation email either, i emailed customer service and they sent one.

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I understand you are upset about your light, but how about giving them a chance to correct it. Ric-CN is a BLF member and he will work with you. Sometimes the CS reps don't really understand good customer service, just need some training. He and Hank at IOS are smaller dealers and their reputations seem to be important to them. I have always found them to be on the up and up if you talk to them directly.

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+1

Asking for advice here in a tricky situation is OK ... but save your final judgement until the process is settled one way or the other.

weiser
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Okay, you talked me into it. I'll take one for the team and quit my day job and start up a USA-based flashlight shop online. I'll carry similar product as CNQG and Intl-outdoor.

 

Let me check.. it's still April 1, right? Cool

 

In all fairness, Ric seems to be good people so try to get in touch with him directly if you can. CNQG needs a JO on their staff (Solarforce-sales.com).

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Jeansy wrote:

What would you guys do? Shall I just make a claim on PP?

Always use a CC with PP because their customer "protection" is worthless.  Then you can have the CC company charge it back, regardless of what the stooges at PP say.  Sometimes the threat of a charge-back is enough to motivate PP.

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Well i dont think i jumped the gun, i have not slagged them off just asking advise. Anyway my reply that registered mail is not an option and postage unregistered will be circa $15 i requested discount on repurchase of original light, here is the reply:

 

'Ok, The ZIX valued 27.5$, plus the shipping cost by registered,
Total is 32.5$. we can offer you 10$ discount.
Please confirm back. thanks
 
BEST REGARES
Merry'
 

What do you guys think?

 
 
 
 
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Jeansy wrote:

Well i dont think i jumped the gun, i have not slagged them off just asking advise. Anyway my reply that registered mail is not an option and postage unregistered will be circa $15 i requested discount on repurchase of original light, here is the reply:

 

'Ok, The ZIX valued 27.5$, plus the shipping cost by registered,
Total is 32.5$. we can offer you 10$ discount.
Please confirm back. thanks
 
BEST REGARES
Merry'
 

What do you guys think?

  
 
Have  you contacted Ric-CN?
 
From the above, it seems like you will be out of pocket on that exchange.

70+, Old, Dirty and Fast..

Jinx
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Not contacted Rick directly, should i just PM him on here? I just used the CS mail they list on the website. I think maybe a bit more off would be nice TBH

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Jeansy wrote:

Well i dont think i jumped the gun, i have not slagged them off just asking advise. Anyway my reply that registered mail is not an option and postage unregistered will be circa $15 i requested discount on repurchase of original light, here is the reply:

 

'Ok, The ZIX valued 27.5$, plus the shipping cost by registered,
Total is 32.5$. we can offer you 10$ discount.
Please confirm back. thanks
 
BEST REGARES
Merry'

What do you guys think?

So basically you paid full price for the light you dont want, then another 22$ for the light you do want, so it works out to over $50 to get your light...

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Did you contact RIC thru PM here on the forum?

Or did you try this email address?

I would email and ask for RIC and reference this thread in the forums and tell him to send the right light, no charge, or send the cost of return shipping.

Don't accept anything that costs you a DIME more than you already paid.

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Old-Lumens
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Pardon my involvement. I PM'ed RiC-CN with a link to this thread and asked that he get involved, to correct the situation.

I know I am sticking my big nose in it, but I did anyhow, since this now involves many people watching and waiting for the outcome.

CNQG needs to address it now, in this thread, so we all can see what they are really like, so we can continue to buy or not buy, based on their final decision to rectify the problem.

I just don't understand the philosophy of trying to back out of taking responsibility, when a vendor makes the mistake. I guess it's a cultural difference thing. It seems that overseas vendors do ithis stuff all the time and somehow make the buyer feel like they are at fault. I just don't get it.

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Good thing I stumbled upon this. I want to see what happens next before I purchase anything from CNQG.

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