I placed my first order with fasttech 10 days ago and the tracking says it’s an hour away, so I’ll get it tomorrow. 11 days is quite fast and I’ll definitely be ordering a lot more from them in the future.
I placed my second order with them on 2/26/2013 but this order, unlike the previous one, got retained by Hong Kong post office because Fasttech has in their system an old name for my country, the name that is out of use for more than 10 years 
so the package is just sitting there for last 5 days waiting for some miracle to happen...
Sorry for my lack of knowledge, where is the “Forgotten land”?
it's Serbia, formerly known as Yugoslavia but that name, as I said, is out of use for more than 10 years but Fasttech still uses it!!! ...
Hong Kong post office contacted FT about incorect address, they contacted me, I explained everything but no answer till then!!!
Wow, what a weird thing to have happened. It’s interesting in that I live in Canada, but have 2 Paypal accounts. As Fasttech’s prices are in USD, I pay with my US Paypal account, which of course is linked to a US address. At first I thought that it would be a problem, but it turns out not to be as Fasttech ships to the address that is registered to your Fasttech account and not the Paypal account you use to pay them. Any idea of how they ended up using ‘Yugoslavia’ on the shipment? Obviosuly that’s not what you entered, so I wonder where they got it from, assuming it must have been entered by some outdated software?
Country is the only info that you can not enter by typing in, you must select it from drop down menu, so it's option that is provided by FT, everything else you can enter manually. Funny thing is that my first order that was also shipped for Yugoslavia arrived in 10 days, ordered 2/17/2013, received 2/27/2013!!!
I see. On my first order I had a similar concern, so I sent them a note asking. I got a reply from Kyle telling me I could send them a note to make sure they used the correct address with the order number as soon as I had ordered. However when I submitted the order the acknowledgement listed the correct address anyway, so I didn’t bother. So I’m thinking once they manually correct your address in your FT account profile, you should be good to go from there.
Probably, but it's annoying to wait and check tracking every day without anything happening :/
P.S. only difference is that the first order was shipped by Singapore post office and this one by HK po.
I get the impression from some of the numerous posts in this forum that we’re all in the same boat with these orders, I get more impatient waiting for these packages then I did when I was a kid waiting for Christmas. I’m thinking I should order a few small items every day so I’ve got a new package to unwrap every day.
My thoughts exactly :D
Update: I got an update on my ticket, they are working on solving this country related issue also the package was pushed to processing at HK post office...
Moving forward :)
i ordered 4x panasonics on saturday and you already shipped them out - bravo 
About a month ago I started to place an order but was stymied. I’d forgotten my password so I used the link, entered my email, and waited…, and waited…, then entered it again but still no email from them and all of the contact links required login which was the issue I was trying to resolve. Arrrgh! Forgot about the order for a while but returned to the site and put some items in the cart and saw the old items there as well and went through the same all over again. There’s a saying that the definition of insanity is trying the same thing over and over again and expecting a different result. I’m definitely nuts then. I finally broke down and posted in this thread and was thoughtfully provided with a link to Fast Tech Support which I gleefully used expecting an answer shortly but… nothing. At wits end, I finally wised up and pm’d Jasmine with my problem. That was day before yesterday and the problem has been resolved. Apparently, AT&T was blocking their emails at the server level so that I never saw them. Not even in the spam or bulk mail folder. She found this problem, reset my password for me, and did so speedily and politely.
Too late to make a long story short but the bottom line is Fast Tech has great support that follows through and knows what to do. Thank you Jasmine for your presence here and thank you SB for having a pm system that allows alternative channels of communication.
Holy crap....
I ordered this stuff on Feb 28th
1 x Panasonic NCR18650 Rechargeable 2900mAh 3.7V 18650 Li-ion Batteries authentic cells / 2-pack
1 x 066 Cree XP-G R5 3-Mode 348 Lumen White LED Headlamp 3*AAA / 3.7V / 1000mA / 20cm elastic strap
1 x Convoy M1 Cree XM-L T6-3C 2-Group 3/5-Mode LED Flashlight 1 x 18650 / AMC7135*8 / HA-III
It shipped the next day, and it departed San Fran on the 4th already. That's crazy fast.
I’m absolutely thrilled with fasttech to this moment. Here’s an example of why.
You 03/03/2013 - 11:00
Hi Jasmine,
Can you check order A for me? I cancelled one line item (4xT6 emitters), but I still want the Roche F12. Order status is showing as cancelled, so I’m wondering if the Roche F12 will still be shipped.
fasttech 03/04/2013 - 20:03
Hi Johnathon,
You’re right. The error has been corrected now and the flashlight will continue to ship. To apologize for this error, a further 5% off discount has been sent your way in the form of a PayPal partial refund. Thank you.
Jasmine
You 03/04/2013 - 22:02
Jasmine, that’s very sweet of you. Thanks very much.
fasttech 03/05/2013 - 09:25
You’re very welcome. I will work with our team to ensure this error won’t happen again.
Please let me know whenever there is something I can help with.
Jasmine
Mistake was made, that’s fine where’ll human. But the response time to my queries, professionalism and pro-active customer service “delights” (i.e, proactively offering a discount) is certainly not something I would expect from a vendor in this part of the world, this is the kind of service I would expect if I were a high valued or corporate customer in a western country. Right now fasttech is flashlight heaven, sure when they get bigger it may not be so, but I’m more than happy in the meantime to take full advantage. :bigsmile:
I would also like Fenix, Klarus, Xeno and Sunwayman would be nice too :D
P.S. I think that Jasmine is most responsible for so good customer opinion about FT :)
Great news!
Since you said that on Sunday. They might arrive this week?
Yes Kreisler, very good point. Hopefully they’ll start picking up these products in the near future. Although they just stocked the Thrunite T30 (Xpower wildfire)
My FT order of Feb 21 still stuck in Hong Kong Post Office while an order of Feb 27 has apparently sped past it. In fact HK Post said they just got the package 5 days after FT said it was shipped.
HK Post is not the only confusing service. I recently had a box come EMS from China. Canada Post tracking said that is was awaiting customs clearance for 2 days. Then one morning about 9AM it said it was cleared in Toronto waiting shipment (air freight from China going to Toronto instead of Vancouver also had me scratching my head), and 2 hours later there was a DHL guy at the door with it and I’m on the opposite side of the country. Looks like DHL must be using F18 fighter jets to deliver freight then or Canada Post could use a software upgrade, and how it ended up with DHL from Postal was also a head scratcher.
So the bottom line is you cant really figure out what goes on, it seems almost pointless to track. I think the best strategy is to sit back and if you don’t see anything after a month start to investigate, and order more smaller shipments instead of consolidating everything.
Interesting My order 19th feb given tracking number 23 feb nothing at hkpost till 4th March when hkpost site said ‘posted 4th’’ now says ‘is being processed for departure from Hong Kong as of 4-Mar-2013’ so it seems we are in the same boat waiting! Appalling.
Here is the message that I got this morning from Jasmine (about the country name thing,
which was actually Hong Kong post office issue and not Fast Teks):
"The address drop-down menu has been fixed. I've also personally tested it by placing an order. It should work fine now. :) I've added a small gift in your order as a way to express our apology for any inconveniences caused in this matter, hope you will like it."
now, what can you say on that :D