I I don’t blame you neither for buying the GT from other sources as it’s not your fault,but one thing i i don’t understand,that i am part of the group buy,about 200 on the list,payed in 2 december and waited ever since with my 2 issues (8cells ordered separately m4dm4x site that never received since december) and GT light suposedly sent on 7th of february (with a tracking number that only shows : preregistered pending of deposit) and right now you telling me that just got your issue resolved (answered by Neal just in few hours,meantime i have never received an answer from him at all ………
Tube arrived today but… because of damage from picture above I can’t put it in ffs!! Overlap 1mm.
I need new bottom part for replacement. Neal does not respond.
Mike
Not even slightly the case, why would they first off? He paid the same group buy price.
It is just a matter of his message happening to be in front of Neal first. Also in many cases Neal does not know the answer to a question and has to wait for a 3rd party to get back to him. Those obviously will be delayed over the ones he can answer himself.
With all my respect,this new member just signed up less than a day ago in this forum,and in few hours just received a positive answer - and i am waiting months for a reply that would never arrive - cannot call this “luck of the draw”
Neal had no way of knowing whether I was on the list. I also did not get my answer via this forum. I got it via email. My first reply after several emails since I ordered my light on December 27th.
To Neal, he only knew that I was a paying customer and nothing more.
Besides the emails i never received an answer,in 5th march sent the first surveyor through m4dm4x site and the second in 12 of march - all of them without an asnwer
; Is there any time limit to fix issues of groupbuy ,or should we expect to wait months again?
I paid through the m4dm4x site and contacted through email. There is no reason he would not have thought I was from the forum (technically I have been on the forum for years just not as long as on CPF) since I was using the purchase link.
The surveys are just now being looked at since yesterday, so I would have been surprised if you got a response to that any sooner.
Up to this point issues have not been the priority. Getting all the orders shipped was the priority. There is simply not enough manpower to go around so some things have to get priority.
Now that the shipments are done, the issues get priority. So I hope they will be taken care of quickly. How quickly I can’t say since I am not involved with anything more then reminding Neal to take care of issues every chance I get.
Same here…Neal’s only response to six emails since my order on December 10th was this one, afternoon of 12 March (China time):
sorry
I missed your order info
I will let them ship tomorrow
Regards
Neal
Since it is now “the day after tomorrow” in China, and I still don’t have a tracking number or other indication of shipment, I can only assume that I’ll be waiting another 13 weeks for a 2nd response. With this kind of customer service, it would seem odd to me if any future orders of this light or any others would allow the same person to handle anyone’s money or customer service responsibilities. Millions of business and people around the world competently handle order placement and customer service at this kind of volume (which is very, very low); Neal, so far, is not one of them.
Long before manufacturing started, the exact order volume, the predicted number of customer service emails, and the worldwide holiday schedule were all well known to everyone; so, the root cause for the poor customer service and disorganized order processing/shipping all boil down to people agreeing to responsibilities that they either knew or should have known were beyond the capabilities of their processes.
In all seriousness Neal could also be having issues with the “Great Firewall of China”. I know Hank (Noctigon, Emisar) certainly has lots of issues in his business because of that very thing.