My experience:
Ordered an E07. Got confirming email right away saying I would get another email when shipped. Emailed him after three weeks asking when the light would be shipped. No response. Hasn’t been a month yet so I may still see it but still radio silence.
I have dealt with Neal many times. Each & every time has been a very positive experience.
I had one light that had a problem & Neal replaced it right away.
He packs each shipment very well also.
Neal is a top rate guy & dealing with him is a pleasure!!
Before meeting neals I always bought my stuff from Banggood or gearbest and aliexpress. Now I mostly shop from neals, he gives nice discounts and better service than the others. I can recommend him 100%
I may be down played for this, but my 2nd purchase with Neal went bad.
I’m not bashing nor ranting. More at reaching out to find a 26980 cell.
Back in January I purchased a Nightwatch Avaritia N40SE and shipping was fast. So I promptly ordered the extension tube with a 26980 battery. After a month had no order fulfillment. Things dragged on and after repeated emails all I got was the tube is in BO. 2 months later had a confirmation of shipment but tracking was erroneous. 3 months, still nothing. I reached out to Tatasal to which he said Neal would email me - no such thing happened. 4 months and I get a refund (Paypal) and a message from Tatasal that Neal cancelled the order.
TL;DR Neal has a communication problem. He is overwhelmed with orders / design / production shortcomings. English not his strong point, he doesn’t return any mail when things are problematic (too time consuming). The battery most probably does not ship here to Canada and the shipment is retained or returned to sender. This I assumed and offered an alternative. But as he has his hands full, it falls on deaf ears.
In short, deceived of his ability to return emails. This I feel was mismanaged; I would have taken the extension tube and found the cell from another source.
So I’m looking around for a work around. Found the cell elsewhere but shipping is high.
Damn Canadian shipping regulations. I believe they use commercial flights for shipping, passenger safety prohibits hazardous material transportation. They could use ground as DHL.
Sidney Stratton , that does stink . I was lucky enough to get the tube and battery with no problem . It’s pretty coool . Wish you luck getting straightened out .
My experience with Neal has all been quite good as well. Even back when he worked for banggood he did a great job. I actually thought for a while he was the owner of banggood for that reason. Many lights including 3 of my BLFGTs and others on the shelf are from Neals Gadgets.
I ordered L16 5000K. It comes on time but without pocket clips.
I write to Neal, but he stopped replying to my e-mails.
Fortunately hkequipment solve the problem. I ordered them another light and they add one clip for free.
Do know what to say.
IMO, good communication and honesty with customers is one of the most important things a business can do, and this is an example of Neal getting it right.