For the HK90, my latest shipping update from today: Shipment For Transit, CN.Shanghai Hub Export whatever that means.
With Neal, somehow the orders come quicker than my usual China sources. Dunno if he does anything special for me or not. Usually it takes a little longer to ship, then shipping is quicker. Yep, he's got a loyal customer in me, for sure.
My HK90 still has not been received by the US postal service, but I am very very happy with the BLF GT94 that I got yesterday via DHL from Neal via the Texas_Ace group buy. I am absolutely ecstatic and thrilled by the light itself, and happy with how quickly it arrived. So much so, that I am thinking about ordering another GT94 from Neil.
Also, Neal always answers my emails the next day, or within 2 days at most (including the time change).
I am not a huge purchaser from him like others on here, to Neal i am probably just a random customer, but he always responds to me. I think that is solid customer service.
Hi, has anyone ordered from Neal since the CNY? I placed an order on 2/22 for a product that the website said was in stock, and it has not shipped yet. I placed another order today. I know CNY just ended yesterday if I’m not mistaken.
Just for a reference my last two orders with Neal (both placed in 2021) I received in 2 weeks! To the US! So I know that this delay must be because of the holiday, I’m just wondering if everyone else is experiencing the same thing or if something is wrong with my order?
Neal has never responded to a single email I’ve sent him. He did “ship” stuff I ordered immediately, on Sunday (China time). I’m surprised a mailing label was created on the weekend.
When I got my Olight Warrior Mini from him he did it on a Saturday, and he actually sent a photo confirming that, the package side by side to the label!
Could you try a different email address? It could be filters or a service problem on his side. I somewhat doubt Neal not responding to your email is deliberate.