Also, Neal always answers my emails the next day, or within 2 days at most (including the time change).
I am not a huge purchaser from him like others on here, to Neal i am probably just a random customer, but he always responds to me. I think that is solid customer service.
Hi, has anyone ordered from Neal since the CNY? I placed an order on 2/22 for a product that the website said was in stock, and it has not shipped yet. I placed another order today. I know CNY just ended yesterday if I’m not mistaken.
Just for a reference my last two orders with Neal (both placed in 2021) I received in 2 weeks! To the US! So I know that this delay must be because of the holiday, I’m just wondering if everyone else is experiencing the same thing or if something is wrong with my order?
Neal has never responded to a single email I’ve sent him. He did “ship” stuff I ordered immediately, on Sunday (China time). I’m surprised a mailing label was created on the weekend.
When I got my Olight Warrior Mini from him he did it on a Saturday, and he actually sent a photo confirming that, the package side by side to the label!
Could you try a different email address? It could be filters or a service problem on his side. I somewhat doubt Neal not responding to your email is deliberate.
It looked like a negative first but it definitely changed to a positive experience then.
I ordered a few items in February. I contacted Neal after a month twice via Email and got no reply. In April, I wrote him a PM on BLF asking when he would ship my order. He answered within an hour, apologized and promised to ship my order the next day. So he did to my surprise and the order arrived recently. It included all items apart from the ROT66 diffusor that apparently ships only with the flashlight. I accept that because the diffusor costs 0.50$ and I also used a discount code. Maybe the diffusor put my order on hold.
I ordered the amazing big quad reflector of the Lumintop GT94 which even Lumintop did not have. The MF01 mini driver astonishingly came with the aux led board included.