JetBeam warranty experience?

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TristanArtSD
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JetBeam warranty experience?

Hi there – long time lurker, first time poster!

I’m hoping someone here will have some info they might pass along regarding JetBeam and their warranty process…

Quick background: I bought an RRT-01 2021 model from a dealer here in California a few weeks ago. It came with extension rings so it can take 18500s and 18650s in addition to the usual 18350s. Upon arrival, I went to assemble it and test it out with different sized cells to see what I liked best. One of the rings felt a little rough, but it screwed on without much trouble. Once seated, however, it was completely stuck. I couldn’t imagine it was cross-threaded because I didn’t need any force to install the ring, and it was seated nice and flush against the body tube. Long story short, I emailed the dealer asking if there was anything I could do with regard to warranty; they asked me to send it back ASAP which I did. As far as I know this was the right step, JetBeam says warranty has to be handled through the initial dealer, and then the dealer talks to JetBeam (is that correct?)

Well, that was a few weeks ago and I haven’t heard anything back yet. Is that normal for JetBeam? Is this a case where I’ll just get a replacement on the doorstep one day without any email communication, or am I just out the flashlight and money, never to be seen again? The only other warranty I’ve ever dealt with was NiteCore several years ago, three years into a five year warranty, my SRT-6 suddenly quit working and the return process went something like, I emailed NiteCore, they emailed me back to say return it, and then without any further communication a new flashlight showed up at my door a week later. So that’s my only reference point. I did mail the NiteCore back to a US address though; will JetBeam be asking the dealer to mail it back to Shenzhen? I could see where shipping could cause this to take a long time.

Bottom line is, I have a bunch of cells sitting on my desk with no flashlight and I want to know whether I should wait for a warranty replacement to show up, or if I should just kiss the money goodbye and buy a new light?

Thanks for indulging my ramblings, and thanks in advance for any insight anyone might have to offer!

Nitecore SRT-6 • Lumintop FW3A • JetBeam RRT-01 Raptor

MascaratumB
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Welcome to BLF TristanArtSD!

I guess you should consider contacting your local seller again! If I understood correctly, you sent it back to them, right?
So you need to ask them, not Jetbeam directly, specially as you sent the tubes to the dealer.

If it was bought from JB site, not a local store, you’d contact JB customer service, otherwise I’d advise to reach those who sold the light to you!

Enjoy it here Beer

jon_slider
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TristanArtSD wrote:
I bought an RRT-01 2021 model from a dealer here in California


extension ring… completely stuck.

I emailed the dealer … they asked me to send it back ASAP which I did.

that was a few weeks ago and I haven’t heard anything back yet.

your protection comes from Paypal, not the seller, not Jetbeam

file a paypal dispute immediately
ask for a full refund of the money Paypal sent to the seller
for the reason, choose Defective Product

when you file a dispute, paypal will contact the seller

seller will then act quickly to solve the problem…
because
seller does not want paypal to see bad customer service that can result in Paypal cancelling their Income account

if the seller does not reply,
Paypal will automatically decide you won the dispute,
Paypal will then take the money out of the sellers account and
Paypal will refund your money

let go of the idea that you have a warranty with Jetbeam
let go of the idea that you have a warranty with the seller
your only real warranty is Paypal,

and
IF your paypal used your Credit Card

then your final warranty is with the Credit Card company

IF paypal denies your claim, you can still dispute the charge with your Credit Card company

true story
I bought something online, that I felt was defective
the seller refused to refund
I filed a paypal dispute and Lost
(because the seller is good at cheating)

I then filed a dispute with my Credit Card company.
They immediately refunded my purchase.
The Credit Card company sent me a letter saying they “temporarily” refunded the purchase, while they “investigate”. They would let me know if their investigation decided the seller was right.

I never heard anything more after that. The Credit Card company did not change their mind, and did not decide that the seller should get my money.

BurningPlayd0h
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I would contact the seller again first and inform them of your intent to file a dispute if you don’t hear/receive anything from them soon.

jon_slider
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BurningPlayd0h wrote:
I would contact the seller again

that is fine,
but use the email address that paypal provides to contact the seller,
prior to making the dispute official

the email address that paypal provides, reaches above sales staff, to someone responsible for customer retention

the normal website email contact goes to sales staff.
they sometimes have nothing helpful to say,
so they simply do not respond

continuing to waste time waiting for replies to messages sent to non responsive sales staff, risks expiration of the paypal dispute time limit.

TristanArtSD
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Hey everyone, thanks for the welcome and replies! Unfortunately, I didn’t use PayPal at all in this instance, I bought it from a brick and mortar store via their website and paid with credit card. (It wasn’t via eBay or Amazon or anything). Everything was sent back to them, the dealer and not to JetBeam (but I’m guessing they have to send it back to JetBeam?) In any case, I think I’ll email the dealer again and see if I can’t figure out what’s up. The dealer has been really responsive any time I’ve emailed so I guess I’ll see if they can update me. Thanks again!

Nitecore SRT-6 • Lumintop FW3A • JetBeam RRT-01 Raptor

jon_slider
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TristanArtSD wrote:
I emailed the dealer

they asked me to send it back ASAP which I did.

that was a few weeks ago and I haven’t heard anything back yet.

I think I’ll email the dealer again and see if I can’t figure out what’s up. The dealer has been really responsive any time I’ve emailed

I hope you get to enjoy an RRT-01 soon, Im a big fan of the rotary UI.

Make sure the parts are lubricated before you screw them together.

these are my two favorite lubricants:

Oil

and/or

Grease

zoulas
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TristanArtSD wrote:
Hey everyone, thanks for the welcome and replies! Unfortunately, I didn’t use PayPal at all in this instance, I bought it from a brick and mortar store via their website and paid with credit card. (It wasn’t via eBay or Amazon or anything). Everything was sent back to them, the dealer and not to JetBeam (but I’m guessing they have to send it back to JetBeam?) In any case, I think I’ll email the dealer again and see if I can’t figure out what’s up. The dealer has been really responsive any time I’ve emailed so I guess I’ll see if they can update me. Thanks again!

This is where using American Express would have come in handy. They would honor the warranty regardless of what the store or manufacturer do.

jon_slider
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zoulas wrote:
This is where using American Express would have come in handy. They would honor the warranty regardless of what the store or manufacturer do.

also true for other credit cards
they all have purchase protection, Amex just advertises it the loudest

I use a credit card to pay for Paypal purchases

That is how I got a refund from my credit card,
for a purchase that Paypal sided with the seller, that ignored my emails,
and would not refund

so two layers of dispute protection…
Paypal dispute
Credit Card dispute

but in any case.. the OP is not actually in a dispute,
afaict the next step is for the seller to either unscrew the adapter and send the light back to the buyer,

or the seller needs to refund the sale, since they already took the product back.

none of this is really about Jetbeam warranty, its just normal 30 day buyer protection for credit card purchases

the seller ends up with a jammed light, which I doubt will go anywhere.. it does not make sense to mail it to China..

possibly on their next big order, Jetbeam will give the seller credit for that one light…

I just hope the OP gets to the end of the saga soon, without drama Beer

Henk4U2
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TristanArtSD wrote:
….. Long story short, I emailed the dealer asking if there was anything I could do with regard to warranty; they asked me to send it back ASAP which I did. As far as I know this was the right step, JetBeam says warranty has to be handled through the initial dealer, and then the dealer talks to JetBeam (is that correct?) …….

Warranty has to be fulfilled by the person(s) or company you payed for the object or service.
What is going on between the seller and the distributor or manufacturere is not important.
You have a deal with someone, you fulfilled your end of it, now it’s up to them to fulfill their end.

That means you are entitled to a proper functioning flashlight, or your money back. Simple as that.
NEVER respond to the “friendly” advise of a seller to contact the manufacturer directly,
unless the manufacturer himself formally declares it to be their responsability.

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

TristanArtSD
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Huzzah! I’ve been quite busy working on my comic and helping my dad build a new gate for the yard fence so I haven’t been able to post BUT I did get a replacement light a few days ago, I’m so excited to have it in hand! I can’t express how much I enjoy the rotary interface (my primary EDC is a Nitecore SRT-6) and I also really dig the flexibility the extension rings give me. Anyway just thought I’d jump in here to give some closure to the experience. Thanks again to everyone who chimed in, I hope to be more active on here in the future!

Nitecore SRT-6 • Lumintop FW3A • JetBeam RRT-01 Raptor