Common guys. Take into account this is new shop (not like DD), they are still learning and setting things up.
Next it was delay during NY hollidays they also had few days off. For comparation here was tracking RA3xxxx86CN from DX sent out 26th Dec. and it left HK on 3rd Jan. So it is DX so much better?! It was Christmass and NY rush that made additional delay.
Yesterday got shippmet from Wallbuys which was sent 21th Dec. Item as described and working. Also tracking worked but showed very late 3rd Jan and yesterday I could see it reached my post office.
Just relax, wait and see……
Of course I’m not happy with all aspects of their business (specialy with latest price change), but if you spit on them, they won’t do us any favor in the future.
It might possibly mean that they packed everything, and brought it to the post office, while the post office had a few holidays, and probably a lot got stacked up, and they started to get through there pile which took a bit longer than normal.
Just my assumption!
I received 2 orders from them, 1 was 25th but before Christmas sales arrived in about 10 days, other was Christmas sale order, arrived 1 day later,
Since shipping date, 28th it took 7 days to get to my door!
That’s fast in my books, but I must admit that my other orders have been shipped on the 30th and only got a working tracking number from the 8th, not a biggie for me.
In contrast,my DX order, from the 25th hasn’t even been shipped yet!
Mine arrived today, very nice. Packed in bubble wrap and covered with yellow tape, I would like to buy some of that, too.
And if my two other orders would take 5 weeks(looks more like 5 days, now) more I would not be sad. This is no issue for me, I have often waited for Chinese packages very long. Almost every not tracked DX order takes more than 40 days for me…
But customer service is crap. And if you compare it to fasttech it’s absolutely super crap. They aren’t able to understand the whole thing, you have to talk 10 times to them to get one thing done.
Perhaps language barrier.
*update
Date Tracking Number(s} first updated on any tracking site: Hongkong Post tracking site “The item (RC1462**HK) was posted on 8-Jan-2013 and is being processed for delivery to the addressee.”
Local post company “Number not showing on tracking sites.”*
My order didn’t show shipped until Jan 11th. That was after I complained and emailed your company. I’m afraid to go try and track it thinking it may still be in Hong Kong.
But the solar charger has a scratch on it, due to lack of bubble wrap. And it’s a totally different item. The box is really, really big 5 times the item itself. There would be enough room for good packing.
This is what I got, different solar cell and without usb charger.
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Product image
Seems a lot of items have wrong description and nobody cares.
My c8 I got yesterday is wonderful driven at 2.5A+ and was advertised only as 250lumen….
Nothing weird to wait 19 days for a package from China. Sent on December 30.
Wallbuys have no control over working tracking numbers or not.
I’m very satisfied with them.
Still waiting for 2 packages.1 Christmas and 1 new years
I got my order in today! It was shipped on the 01/10/13 and got here on the 18th, not really that bad to be honest (Tracking # worked but I had to bug them around the 8th before it was shipped/worked on the 10th). Packaging was OK but not great; It consisted of all the products jammed together wrapped in a layer of bubble-wrap and covered in tape, most of all I was disappointed in how my Xtar 18700’s were shipped.
They were wrapped in paper together (All three of them) and covered in tape, sandwiched between the boxes without any real protection within the cocoon of tape that everything else was kept in. Some of the boxes (Sunyman R20A, i4 charger) had some noticeable dents in them from the lack of additional packaging although the goods appear to be fine.
The color of my R10A did also appear to be incorrect, it is a silver rather than tan but I’m thinking that’s more manufacturer/image related since some appear to be silver some tan; mine is silver so I’d just assume they all are.
Overall I’d give them a 3.38/5 and while they seem to be legitimate (So I may order again) there are some concerns that I have with them that if addressed would ease my concerns buying from them. There are worse company’s and I did get (for the most part) what I wanted at a great price during the 50% off promo (I do give them props for doing that since most of the orders seem legit) but I have some reservations about packaging and CS/shipping speeds If I was to have paid a comparable amount to some retailers.
They seem good; I’ve ordered from many Chinese company’s and not seen packages for well around a month+ so even though there were some communication errors and some packaging concerns I still received it faster and in better shape than many. If they continue to improve then I might give out more recommendations but as of now I do have some reservations.