3 weeks ago I bought some switches from DX. They were in stock when I made my order.
This changed soon after I made the payment to: Temporary out of stock - Contact us if
nessesary. I waited a week - no change. Then I got the items from an other place and I contacted
DX customer service where I requsted a refund. Site stated I would receive an answer within 24 hours.
A week went by without hearing anything from them. To day I made a PayPal dispute and surprice:
Within 10 seconds(!!!) I got a mail from DX with a refund. I went straigt to My Account on their site
and the word Processing which had stood there for a week had changed to Processing paused due
to PayPal dispute. But the refund has been made.
I wonder if the whole thing is automated. They dont do anything until the customer reacts through
PayPal.
In the future when having to wait for an answer from DX I´ll start a PayPal dispute at once, as this have
proved in helping to get their fingers of the ... and do what a serious customer service should do in the
first place.
I recommend all you guys to do the same. Some people understand hard action better than sweet talk.
