could you please PM me with your order number, I will check it for you as soon as possible!
GearBest.
Hi DavidEF,
“update on: 09/29/2014 17:40:30 PM PST” means that we have sent the item to the post office on 09/29/2014, it’s real, please don’t worry. Usually after we have sent the item to the post office, it takes the post office about 3-5 business days to update the tracking information, but as you have known 1th October to 7th October, most of the companies in China are on holidays, so it really takes more days than usually, hope you can kindly understand! Also thanks for your advice about the shipping method!
GearBest.
Hi TheGloriousTachikoma,
At present, we can only send the lithium-ion battery and something with lithium-ion battery via NL post, as you know, it’s really special products.
As for the delayed tracking information, I’m really sorry about it, recently most of the parcels were impound and checked carefully by Shenzhen customs, it was the most severe and longest-lasting checking since last 10 years. Most of the shipping methods were affected, such as NL post, DHL, UPS, etc, so the tracking information was delayed to update than usually, beg your kindly understanding. Really hope it can pass as soon as possible, and sorry it bothers you so much this time.
If your order has not arrived, when there is over 45 days from the shipping day, we will offer the refund or resend, really hope it can arrive as soon as possible!
This is confusing, so can NL post deliver lithium-ion batteries or not? I’m planing on getting some, and when I add them to my cart these are the shipping options:
According to the first quote, there shouldn’t be a “Netherlands Post” option. According to another, there shouldn’t be “HongKong Post” and “SingPost” options.
So which one should I choose?
I’m sorry to make you confused, in fact, the battery product must be shipped with the tracking number (because of the requirement of the the courier , or they will not accept our battery product orders. please kindly understand). Because syetems problem ( we now are trying to improve it), when you order a battery product, please just choose the “Auto(free)” , and pay the tracking fees, if your order isn’t over $40, then our system will match the shipping method to ship the battery! (In fact it will be shipped via NL post of the tracking number, ps: NL post and the NL post with the tracking number are different.)
Thanks for clarifying that for me. I will wait patiently now for my order. IMHO, this thread is a great way to catch up on customer service and gain trust, as long as the issues are resolved well here. I applaud your effort.
Muto - That may not be GearBest. NL Post's tracking system sucks. Go to their website (postnl.com) and check there OR google the tracking number and see what USPS says. My charger according NL is still in China where USPS says it left New York.
No tracking given because it has not left the “Barn”.
When GearBest is good, they are great, when they are not……….well, then they become like the rest of the pack.
I hear ya about the different tracking services though. May Favorite is when it still says “waiting for shipping origin” and I have it in my hand.
I asked them how long it usually take for them to ship out the item. They said 2 - 4 weeks until they post the item. Because it been a 3 day holiday for them. It may take them an extra 2 weeks to post the item. So anywhere from 2 to 6 weeks. It’s been 2 weeks already. So all I can do is just LOL to myself
Hi DavidEF, thanks for your kindly words and supporting!
Hi Gj, Sorry about this issue, I have checked it for you, more information, please check your private message!
Hi Muto and Box, your issues are a little special, I have new updating information for you, please check your private message! And beg your kindly forgiveness, if we have bothered you!
My tracking number was invalid until about 18 hours ago. It has been three weeks since I placed the order, two since the tracking number was generated, but it is now on its way. I just made another purchase, we’ll see if the absence of a li-ion changes things. IIRC, the Opus 3100 I first bought arrived in roughly two weeks.
I am in the same condition for a flashlight bought September 22…
But the most scared thing is that for another order, Ned. Post tracking said: country of destination:
06-10-2014 11:01 The item has been delivered successfully SPAIN
06-10-2014 08:56 The item is at the local delivery office
30-09-2014 14:54 The item has arrived in the country of destination
30-09-2014 07:44 The item is on transport to the country of destination
29-09-2014 18:39 The item is at the PostNL sorting center
24-09-2014 07:46 The item is pre-advised
On 17track give me the same, “We are glad to inform you, Your package was delivered successfully” but I don’t live in Spain…