1. Until this moment all my orders was OK and arrived usually faster then from other chinese shops.
2. I don’t like splitting order to the different shipping which is automatic and not the option.
3. $ 1000000 can be nice but something else also will be OK.
1. I like the option to contact BG on this forum
2. Improve your packaging with box as an option and add USPS epacket as an option for shipping, open USA warehouse for faster shipping, organized modding section,
3. TM36 / acebeam X60
1.where do you think banggood is worked good?
Customer service is better than I expected - keep going the extra mile. Prices and selection are good, too.
2.where shoud we improve in the next year?
No real kinks. Sometimes information like what is really in inventory was not correct.
3.which gift do u want for the third ground?
The new EagleEye F35. I ordered three and the order was cancelled.
1)In the first time I dealed with BG the whole transaction went smoothly, and when I had to cancel na order they were more than helpful. I also had a little problem in the order, which was not BG’s fault and yet they steped in and tryed to compensate for it.
2)Only bought from them a few times, and never had na issue. Maybe the slow shipping but that is, as others pointed, not their fault. edit: Actually the one time I bought from them the product had a wrong description.
3)I was thinking SWM V11R or Nitecore TM06, but I’ll go with freeme for 3X$30 gift certificates
You folks still have NOT responded to the other thread yet though. To me this is very representative of a company’s customer service level. If they can’t even follow through with acts of good will, why should I trust them to deliver my product?
BG is doing good by listening to customers needs by producing the Custom BLF flashlight and offering more available tint choices on other lights.
2.where should we improve in the next year?
Hire a few Native English speaking employees/translators to help with language barrier both for Sales but especially in after sale Service dept. That would save and make you additional money and set you apart from other China wholesalers. Biggest on my Wish List= US Warehouse like TMart has to stock not all things, but to stock quick sellers/specials/etc. Being able to ordersomething and know I will have it in around 1 week is big deciding factor on purchases.
1-You have a very good selection of goods and you
work very well with BLF members.
2-Aquire more brand name , hi-power led flashlights.
3—A quality brand name ,very high power LED
flashlight with good batteries and decent charger OR—a setup where the winner gets to pick their
own prize (from multiple choices) for the 3rd round
giveaway.