Check that products are in stock. That is something ive never had an issue. But their free shipping is slow. I gave no idea why they don’t ship ePost registered like eBay sellers do. 2-3weeks every time. LEDDNA 2 weeks both times I ordered optics. GB 3 weeks free shipping, DHL in about a week. KD and a couple others, 6 weeks.
I do agree GB needs to chill on these odd ball shipping methods from other countries. Standard air mail is faster and seemingly more reliable.
I’ve been waiting for items I ordered in early April - items which are in stock. Customer service, when not ignoring me, or lying to me - “We are now testing the item (QC check) for you.” - keep asking me to wait a few days more and they will ship - they’ve been saying the same for weeks and weeks!!
Well, I’m at the end of the line - they’ve hung me out to dry long enough. I’ll give them a few more days to resolve my outstanding tickets and if (as I suspect they will) they ignore me or fob me off with lame excuses I’ll open a Paypal dispute to get my money back.
It’s their loss in the end - if they treat customers like donkeys they’re going to lose them and the money they were prepared to spend.
I registered on gearbest website…. using my email account. Some minutes later, the microsoft told me that some one was trying to change my email account password…
We are very sorry for the inconvenience caused to you.
As for the defective item, we need to confirm the problem firstly. Is it cannot turn on or other problem? Could you please PM me your order number or ticket ID and send the photo or short video to us check it? Once confirm the problem, we would solve for you soon.
We do appreciate your cooperation in advance. Thanks for your understanding in this matter.
Does anyone else know why Gearbest agree to refund you but ask you to close the PayPal case first? I’ve got 2 disputes with them and they have said they will refund me but after I close the case, I’ve heard of them doing it with others on this forum but why?
I’f I close the case they could just not refund me and I’d be out of pocket unable to make a claim
I’ve got sick of the telling me to close the case, so I’ve escalated 2 disputes to claims, I have PM’d csgearbest but it feels like I’m talking to a brick wall. I want getting anywhere so this seems like the only option
Made an order 6/25, was expecting a package soon but got the notification it was shipped today….that is ridiculous. I’d recommend staying away from GEARBEST and ordering from somewhere else.