Here's a response I got in an email from GearBest to a "Question" I submitted. This is funny - they want me to submit a review I know will be not posted? I've submitted polite, well worded reviews of 3 stars or less and more cons than pros and they always get ignored. ------------------------------------- Dear Tom E, Thank you for your inquiry regarding 2 PCS - AWT Style IMR 2600mAh 3.7V Rechargeable 18650 Li - ion Battery |
|||||
| Your original question is "Why do you never post unfavorable reviews? You are deceiving everyone shopping here." | |||||
| Here is the answer from Our Customer service Team: "Hi,Tom! If you want to write a review, please write it down on the "Customer Review" on the webpage. We will try to improve our website with every effort. Thank you very much for your attention in advance. " |
|||||
| Please click here for additional details regarding the item. | |||||
We hope that we have been able to help you. If you have any additional questions, you are very welcome to submit a ticket to our Support Center and we will do our very best to assist you in any way. Kind Regards, ------------------------------------------------------------------ Here's another example in an email response from a question. Clearly they admit they know not what they sell. ------------------------------------------------------------------
|
GearBest just shipped me a real Convoy S2+ after I got a fake a few weeks ago. The new one is indeed real. I will continue to buy from there because of their service. Yes, getting the correct one first would have been ideal but this is a perfectly acceptable solution for me.
Free coupon code for everyone above. It seems like GB only offers points for positive reviews. Though Albert didn't directly answer my question, he's making it clearer about why they don't publish negative reviews, even though they are researched and more honest than published ones.
I would think/hope BLF treats this unfair treatment by a vendor accordingly. I don't see other vendors doing this.
Oh points are only offered for positive reviews??? Never knew this. I’ve only bothered so far to make reviews on items I buy because I believe it will help people make a purchase or not make it but definetely not to earn 10 points.
Well, many of the pnts from these vendors are worthless - I don't use them, too many conditions, etc. I submit reviews for the same reason you do, and sure is aggravating when you put in all that time and effort for them to be ignored, specially with GearBest's inflated deceptive product specs and their lack of response to fix them up - the reviews I submit cover those issues. Worst of the worst...
Ive had 1 totally negative review that has been posted on the website. It was not removed. I don’t think they remove negative ratings.
Where? I'd love to see it. I've submitted several unposted reviews on GB, and all mine get posted on FT and BG. I never saw a negative review removed, but I don't see them posted, and others are saying the same exact thing. Maybe it's only for the products they are obviously listing inflated specs about?
Look at this Sharp Eagle light listed on GB and TMART:
http://www.gearbest.com/led-flashlights/pp_194279.html
I wouldn't consider TMART one of the more reputable vendors around, but they are not making up advanced specs on this light, while GB does.
Look at this review posted here on BLF: https://budgetlightforum.com/t/-/34222.
I replied to the message soliciting posting “positive reviews” at URLs supplied by GearBest offering a “big gift” as compensation:
_
Sorry, posting “positive reviews” and getting in return “a big gift” is counted as producing paid advertising — that’s the United States rule where I live.
… “material connections” (sometimes payments or free products) between advertisers and endorsers – connections that consumers would not expect – must be disclosed. … constitutes an endorsement when the message is conveyed by bloggers or other “word-of-mouth” marketers. … the post of a blogger who receives cash or in-kind payment to review a product is considered an endorsement. Thus, bloggers who make an endorsement must disclose the material connections they share with the seller of the product or service…. And a paid endorsement – like any other advertisement – is deceptive if it makes false or misleading claims.
I posted a negative review which they refused to post. I asked why and they refused to answer.
Marc.
edited out comment since the spammer got banned.
Who linked their GB ticket page here? 
i got that too, was about to PM SB about it
Last post appears to be from a First Post FanBoy.
I was wondering how you guys were able to continue to post, and now I know:-)
-Chuck
Its TomE's post #265 thats making all this mess, he linked directly his ticket page instead of making screenshot. This should be removed from his post:
/http://support.gearbest.com/index/index/email-iframe?t=T15081502243&token=5eeb2e0a3500a9b27930297ff4aa482e&start_time=1439888829&end_time=1440061629/
Is it fixed now? Whew! Changed my setting to 300 posts/page, then could get to #265 to delete it. Used chrome - sorry bout that.
All good now, thanks 
P.S. Should we all now delete our posts starting from #272 or ask mr.Admin to do that?
who cares, leave it
+1
I was asking GB about the order I placed on July 30 and have not received. Eunice replied said it was delivered on Sept. 9. Actually, it was another order placed later (on Aug. 21) that I paid for tracking. Looks like she even didn’t ready the ticket carefully before reply.
I will wait until Oct. 1, as Gina previously requested, before taking any further actions.
I placed order with Gearbest on 10th of Sep. after reading a couple of reviews here, I got concerned and raised a ticket asking about the status of my order. Eunice told me they do a QC for a week, so my order will be out after a week.
Given I had already ordered two weeks back and the 10 day processing time was over, I asked for an ETA when this QC will be over. I was then told the item in question was in demand and was now out of stock. So I needed to wait for more time before my order was shipped.
When I promptly showed them that the item in question was listed on their site and was not showing as Out of stock. They were effectively taking orders from customers without informing of the situation, they did not budge. They replied saying they have issues with the supplier (from what I can read on the forums, this seem to be their default statement for any delivery issue brought to them).
Now given I have made the mistake of ordering via CC and not Paypal, I am not sure if I am even getting my refund if I ask for one.