DX not very good when things go wrong, i feel scammed!

30 posts / 0 new
Last post
mudguts
Offline
Last seen: 2 months 5 days ago
Joined: 10/30/2013 - 12:41
Posts: 186
Location: Essex UK
DX not very good when things go wrong, i feel scammed!

Ive been waiting 6 weeks for these cells

http://www.dx.com/p/genuine-sanyo-18650-2600mah-rechargeable-battery-wit...

and dx just want me to wait longer, ive put a claim into paypal, i think the cells were a to good to be true offer that was just “to good to be true”. dx ticket system is useless each time they just want you to wait 2 weeks longer, ive asked for a refund and they will not even reply to that, ive purchased a few things from them and will not use them again, i feel as if ive been scammed. I ordered 2 batches of 4 cells. Ive had better customer service from ebay sellers in China than this big company.

totilde
totilde's picture
Offline
Last seen: 5 months 2 weeks ago
Joined: 12/27/2012 - 12:22
Posts: 1157
Location: spain

you have some days more to escalate to a dispute. I´ll suggest you to wait a bit more, parcels from china use to take 50 days in my case…
if you don’t have news in sa couple weeks, escalate it and let paypal work for you

Mooooooo

garrybunk
garrybunk's picture
Offline
Last seen: 1 week 3 days ago
Joined: 10/31/2011 - 09:25
Posts: 6099
Location: Johnstown, PA

I'm pretty much in the same boat for the same cells.  I just keep waiting.  I'm expecting an email saying "we've cancelled your order . . ." soon.

-Garry

My Bike Lights Thread, Optics (TIR) Comparison Beamshots, Diffusion Techniques

, MTBR’s Lights & Night Riding Forum
NOTE: Now hosting my photos from my Google account. Post up if you can’t see them. Older photos hosted on Photobucket or Flickr may disappear (PM me if you want access to them).
unknown00101
Offline
Last seen: 1 month 3 weeks ago
Joined: 08/16/2013 - 11:53
Posts: 4344
Location: USA

Liion batteries from china have to be shipped through Malaysia or some other obscure route. I don’t believe any Chinese company can ship liions to you in under 6 weeks. Most take 2+ Months.

garrybunk
garrybunk's picture
Offline
Last seen: 1 week 3 days ago
Joined: 10/31/2011 - 09:25
Posts: 6099
Location: Johnstown, PA

No, the issue isn't shipping, it's that DX still hasn't received them from their supplier (i.e. backordered). 

-Garry

My Bike Lights Thread, Optics (TIR) Comparison Beamshots, Diffusion Techniques

, MTBR’s Lights & Night Riding Forum
NOTE: Now hosting my photos from my Google account. Post up if you can’t see them. Older photos hosted on Photobucket or Flickr may disappear (PM me if you want access to them).
jmpaul320
jmpaul320's picture
Offline
Last seen: 1 month 3 days ago
Joined: 05/22/2012 - 09:06
Posts: 4189
Location: CT

i would wait a bit more and then escalate to a dispute if they refuse to cooperate

Would you mind keeping the wrong flashlight?
Best wish, May
Tmart service team

 

Soumil wrote:

PLEASE HELP ME GEARBEsT! IM LITERALLY CRYING!

 

priest77
priest77's picture
Offline
Last seen: 4 years 2 months ago
Joined: 02/05/2014 - 03:59
Posts: 78
Location: Serbia

They will arrive but you’ll have to wait. The longest wait time for me was 4 months for this http://www.dx.com/p/bm-029-mini-car-powered-thermometer-voltage-tester-b... I thought that it won’t come at all but it arrived Smile

Racer
Racer's picture
Offline
Last seen: 5 years 6 months ago
Joined: 05/07/2013 - 00:39
Posts: 1792
Location: Hillsboro, OR

Most of these sellers like DX are just fine until something goes wrong. My sister makes survival kits and bought 500 emergency whistles from DX. They sent her just one. When she complained, they apologized and promised to send the remaining items. They sent her another one. By that time it was too late to file a dispute, and she was left with 2/500 of her order and let’s just say won’t be doing business with them again. Before that she bought thousands of dollars worth of stuff with DX without incident.

My stories aren’t quite so dramatic, but I’ve had enough good and bad experiences with DX and most of the others to barely come out a net positive. I trust these sellers about as far as I can throw them.

cia212
Offline
Last seen: 1 month 1 week ago
Joined: 07/09/2011 - 18:43
Posts: 117

garrybunk wrote:

No, the issue isn’t shipping, it’s that DX still hasn’t received them from their supplier (i.e. backordered). 

-Garry


Did you try the chat system? I was able to get a refund while online with chat in minutes.

Also, fill up their forum with complaints, usually someone from DX will respond and, if not, at least others will learn.

garrybunk
garrybunk's picture
Offline
Last seen: 1 week 3 days ago
Joined: 10/31/2011 - 09:25
Posts: 6099
Location: Johnstown, PA

cia212 wrote:
garrybunk wrote:

No, the issue isn't shipping, it's that DX still hasn't received them from their supplier (i.e. backordered). 

-Garry

Did you try the chat system? I was able to get a refund while online with chat in minutes. Also, fill up their forum with complaints, usually someone from DX will respond and, if not, at least others will learn.

Oh, I'm not complaining . . . yet.  I'm sitting back and waiting.  It's not much money for me to be too concerned.  I have a few months before I would need them.

-Garry

My Bike Lights Thread, Optics (TIR) Comparison Beamshots, Diffusion Techniques

, MTBR’s Lights & Night Riding Forum
NOTE: Now hosting my photos from my Google account. Post up if you can’t see them. Older photos hosted on Photobucket or Flickr may disappear (PM me if you want access to them).
Old-Lumens
Old-Lumens's picture
Offline
Last seen: 5 years 1 month ago
Joined: 11/04/2011 - 11:39
Posts: 7478
Location: Tyler, TX, USA

DX is  big outfit. So big, that your claim doesn't mean a thing to them. All of these sellers start out small and they try hard to do good, but when they get big, it doesn't matter, because the sheer volume makes up for the complaints. For each one of you, there's ten to a hundred more people signing in and buying from them every day. It's a drop in the big Chinese bucket, get used to it. Every dealer is your favorite until they screw with you and sooner or later they will all screw with you. (By you, I mean all of us, not just one person).

My PayPal address: oldlumens (insert the @ sign here) gmail.com

My YouTube Flashlight Video Channel

The BLF Modding Links Thread 

http://imageshack.com/a/img922/1374/jQ2wdL.jpg

 

Racer
Racer's picture
Offline
Last seen: 5 years 6 months ago
Joined: 05/07/2013 - 00:39
Posts: 1792
Location: Hillsboro, OR

Agreed with Old-Lumens. Companies like DX could give a flying leap about us individually as customers.

And if they get such a bad rep that nobody will do business with them, they’ll just change their name and web site.

Beachlogger
Offline
Last seen: 1 month 1 week ago
Joined: 12/04/2013 - 23:08
Posts: 994
Location: S.E. Alaska

I’ve never bought from them, there prices are more expensive most of the time

Ejected Filament
Ejected Filament's picture
Offline
Last seen: 10 months 3 weeks ago
Joined: 12/03/2013 - 04:29
Posts: 2343
Location: Qld, Australia

Forget their ideas, follow paypals. Lodge your dispute within the 45 days and all you lose is time. I set a date in Google calendar for 40 days after I make the order (do it just after you PP them the money so you never forget). If I have not got my item when the calendar reminds me, I will notify the supplier and try to resolve it, which means me having it inside the PP 45 days including hte 40 that have already passed. If I dont have the item in my HANDS, not some notice it will be sent, or its on way, or please wait one more week etc, IN MY HANDS, I will lodge the PP dispute.

hein11ag
Offline
Last seen: 3 years 4 months ago
Joined: 04/06/2014 - 11:41
Posts: 18
Location: Yangon, Myanmar

I ordered the exactly same cells on 1st April. After a week, I opened the ticket asked them why the cells are not shipped yet. They replied it was currently out of stock (it wasn’t marked “SOLD OUT” when I ordered) and don’t know when they will be back in stock and gave me option whether I want to cancel the order or wait. I immediately canceled the order and they refunded me the money yesterday. They also gave me $2 store credit for inconvenience.

Current lights: Convoy C8, TangsFire C8, EagleEye X6 BLF-SE

DayLighter
DayLighter's picture
Offline
Last seen: 4 years 8 months ago
Joined: 11/29/2012 - 01:22
Posts: 2829
Location: New York City

I e-mailed them asked to cancel the sanyo deal because I don’t want to wait indefinitely.. so they replied me back and saying it was canceled and they will refund the payment to my CC.. but I still haven’t seen it yet on my CC :Sp
I did order few things from them in the past.. the shipping time is always around 1 month Silly

The only way to do a great work is to love what you do.

hank
hank's picture
Offline
Last seen: 17 hours 33 min ago
Joined: 09/04/2011 - 21:52
Posts: 9634
Location: Berkeley, California

Feb. 15th, I ordered four items. Still waiting on two items. (EDIT)

They blinked, offered a refund or store credit for the amount of the missing items.
That’s good. Took a while, no surprise, but they did finally do the right thing

WWW
Offline
Last seen: 5 months 2 weeks ago
Joined: 03/26/2014 - 15:37
Posts: 239
Bought a Tank007 PA02 and some o-rings from DX. Both appeard as in stock items, 15 days after the purchase they simply refunded the value of the flashlight. Not a really big deal but the long shipping times and the weird occurances do not estimulate me to buy from them again.
bushwhacked
bushwhacked's picture
Offline
Last seen: 6 years 6 months ago
Joined: 11/22/2012 - 20:18
Posts: 537
Location: NovaScotia, Canada

Dx used to be one of my preferred websites for non flashlight related items. After having to cancel my last 4 orders because of out of stock (showing in stock) I’ve decided not to use them anymore.

P60dropins.com (just a redirect for now)

ImA4Wheelr
Offline
Last seen: 4 months 1 week ago
Joined: 02/03/2013 - 14:51
Posts: 7935
Location: SC

I ordered $30 of drivers and just received the package.  Had only one driver and it was the cheapest one from my order.  Order says all were shipped on the web site.  yay, time to do the complaint and eventually paypal dance.

UPDATE: DX has responded saying the other drivers were shipped separately and gave me a tracking number.  Still just in "Origin Post is Preparing Shipment" status.  We'll see, but a good sign.

Helios-
Helios-'s picture
Offline
Last seen: 2 years 1 month ago
Joined: 01/18/2012 - 21:12
Posts: 2099

Probably not enough time for them to send the rest of your order. A voluntary refund would be best for DX. If they want to resend it I would tell them ok but it only has as long as paypal will allow. 44+19 days.
Refund & reorder always seems best for both sides considering the time limits.


Counterfeit 18650s, 2,<a href=“http://

mudguts
Offline
Last seen: 2 months 5 days ago
Joined: 10/30/2013 - 12:41
Posts: 186
Location: Essex UK

After 53 days they now say “please cancel your paypal dispute then we will give you a refund”
do they think im mental! sorry dx its paypal your dealing with now! you had your chances many times over.

WarHawk-AVG
WarHawk-AVG's picture
Offline
Last seen: 1 year 7 months ago
Joined: 01/04/2014 - 06:47
Posts: 5071
Location: H-Town

I’m in a dispute with them right now over 16340’s…uggh

BanglaBob
Offline
Last seen: 5 months 2 days ago
Joined: 10/11/2010 - 23:09
Posts: 936
Location: The Little Red Dot

Last month I ordered 5 items from DX.
They shipped out 3 of them within two days as the other 2 were “awaiting stock”. However, when a week later they still had no stock
they promptly refunded me the balance of the money. My last four purchases from DX were prompt and hassle-free. Reached me within a 7 working days
from the order date Smile
I’ve no issues with them.

Lights out! That's when things get interesting...

DX official
DX official's picture
Offline
Last seen: 5 years 5 months ago
Joined: 08/15/2012 - 05:14
Posts: 147
Location: SHENZHEN, CHINA
Hi mudguts,
 
This is Iris from dx.
 
I am so sorry for your inconvenience, I asked our customer service, they say that shipping batteries will take more time, because security check is more stringent, please kindly wait.
 
Best regards,
Dx Team

Leading B2C. Getting your desired products with free shipping from Dealextreme.

Check Dealextreme Latest Products at BLF.

&nbs

ImA4Wheelr
Offline
Last seen: 4 months 1 week ago
Joined: 02/03/2013 - 14:51
Posts: 7935
Location: SC

DX has responded to my complaint saying the remaining drivers were shipped separately and they have provided me a tracking number.  I updated my post above.

Helios-
Helios-'s picture
Offline
Last seen: 2 years 1 month ago
Joined: 01/18/2012 - 21:12
Posts: 2099

You won’t know what the package actually contains till its in your hand though.


Counterfeit 18650s, 2,<a href=“http://

mudguts
Offline
Last seen: 2 months 5 days ago
Joined: 10/30/2013 - 12:41
Posts: 186
Location: Essex UK

I have since placed orders from China on ebay this month , one package took 9 days the other 10 days,
ebay policy is if its over 45 days its classed as lost, come on dx, 53 days and counting
you are in denial and poor feedback like this is just going to cost you customers.
wait longer is just not good enough after 53 days and “close your paypal dispute then we will give you a refund”
yeah right then i would never get a refund off you then. paypal is my only protection from sellers like you,
ive lost all trust in you and by the looks of it so has others, you must see that customer care is so important,
no just taking money and not sorting things out when they go wrong. Give me back my £20 then i will close my dispute.

ImA4Wheelr
Offline
Last seen: 4 months 1 week ago
Joined: 02/03/2013 - 14:51
Posts: 7935
Location: SC

 Thanks Helios for both your posts above.  Good advice and points. Smile

mudguts
Offline
Last seen: 2 months 5 days ago
Joined: 10/30/2013 - 12:41
Posts: 186
Location: Essex UK

After 54 days with no batteries paypal sorted me a refund yay Party