My Fasttech ticket about receiving a wrong flashlight, as handled by Bonnie

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koyotee
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Bye bye fasttech, anyway you ow me 15$ worth of stuff. Just plain stupid that behaviour is.

Finaly, proud owner of a Powerex Maha mh c-9000 for my Eneloops:)

Bort
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djozz wrote:

Bort wrote:
This sounds about right, i think their policy is to see what they can get you to accept, and frustration is your problem not theirs (and then play the language barrier on top of that).
I was really planning not to get frustrated (as it has no use when dealing with chinese companies) and just carry it on till the end, but I must admit that after the second nonsense offer from bonnie I really got angry for a brief moment.

yeah, i now consider it a game and expect it

yours is a bad one though, any resolution would take longer than the 45 day paypal window so you lose your leverage

The Journal of Alternative Facts TM

"It is critical that there is a credible academic source for the growing and important discipline of alternative facts. This field of study will just keep winning, and we knew that all the best people would want to be on board. There is a real risk in the world today that people might be getting their information about science from actual scientists"

 

 

 

DBSAR
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Bort wrote:
djozz wrote:

Bort wrote:
This sounds about right, i think their policy is to see what they can get you to accept, and frustration is your problem not theirs (and then play the language barrier on top of that).
I was really planning not to get frustrated (as it has no use when dealing with chinese companies) and just carry it on till the end, but I must admit that after the second nonsense offer from bonnie I really got angry for a brief moment.

yeah, i now consider it a game and expect it

yours is a bad one though, any resolution would take longer than the 45 day paypal window so you lose your leverage

i believe some of these sellers sometimes hope that the communications can go past that 45-day window so they can not have to worry about giving back full refunds.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

Bort
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DenBarrettSAR wrote:
Bort wrote:
djozz wrote:

Bort wrote:
This sounds about right, i think their policy is to see what they can get you to accept, and frustration is your problem not theirs (and then play the language barrier on top of that).
I was really planning not to get frustrated (as it has no use when dealing with chinese companies) and just carry it on till the end, but I must admit that after the second nonsense offer from bonnie I really got angry for a brief moment.

yeah, i now consider it a game and expect it

yours is a bad one though, any resolution would take longer than the 45 day paypal window so you lose your leverage

i believe some of these sellers sometimes hope that the communications can go past that 45-day window so they can not have to worry about giving back full refunds.


probably, i’ve had more orders with problems then without, i always wonder if they already know this thats why opening tickets is so easy

The Journal of Alternative Facts TM

"It is critical that there is a credible academic source for the growing and important discipline of alternative facts. This field of study will just keep winning, and we knew that all the best people would want to be on board. There is a real risk in the world today that people might be getting their information about science from actual scientists"

 

 

 

Cereal_killer
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Wow.

Do they not see that just giving you the original ordered product and allowing you to pay them $14 additional for the one they sent first would actually have been the cheapest option for them and made you happy so much sooner?! It would have been cheaper than a partial refund or return postage.

Edit: glad you finally got something you could atleast accept.

 RIP  SPC Joey Riley, KIA 11/24/14. Now I am become death, the destroyer of worlds.

Werner
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I had also such problems and that is why I don’t order things I can get from another vendor at fastech….
I finally had to file a claim in Paypal for a small order because of their endless dumbness and after that they repeatedly said: “close the dispute than we will refund” LOL
I got my money(more than I wanted through their ticket system) from Paypal….

Before that had happened I ordered every week some things, after that I just randomly order there. I am still suspicious if we will get our rebate points(I have around 6 or 7) in October…

Bort
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Werner wrote:
I had also such problems and that is why I don’t order things I can get from another vendor at fastech….
I finally had to file a claim in Paypal for a small order because of their endless dumbness and after that they repeatedly said: “close the dispute than we will refund” LOL
I got my money(more than I wanted through their ticket system) from Paypal….

Before that had happened I ordered every week some things, after that I just randomly order there. I am still suspicious if we will get our store credits in October…


I’ve been the opposite, i usually order at fasttech vs other vendors, except for the starry light everything i have bought has been from fasttech or intl outdoor (mind you my collection is less then a dozen lights), oh and some emitters from illumination supply (but they are in the US)

The Journal of Alternative Facts TM

"It is critical that there is a credible academic source for the growing and important discipline of alternative facts. This field of study will just keep winning, and we knew that all the best people would want to be on board. There is a real risk in the world today that people might be getting their information about science from actual scientists"

 

 

 

djozz
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I placed a two new orders at Fasttech since this issue, most of their orders go ok and it does not help to get principal about these type of sellers, they won't either Undecided

Werner
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It’s easy if I like a vendor I browse the new arrivals daily, I did this with fastech a long time but not anymore and so I don’t order things(mostly things I don’t need anyway)there, maybe once a month or so.
I like now to order from BG, with NL post the shipping time is one week and I don’t have to be at home for signing the packet.
And they have Alysonhe the flashlight expert if something goes wrong… Wink

Fasttech doesn’t offer fast shipping to Europe, I opened a ticket with a question regarding that.

Buwuve
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There are some staff persons, which help quick and have good solutions. Most I haven't seen for a long time like Noel. Some others aren't my first choice and it's always a long run communication (with Lydia and Jenny).
FT is my favorite knife store for the Asian knives (for German members. Don't use Malaysia Post for knives - every knife I ordered with this make a shipping break at my customs service - sometimes they look a littel bit curious, if I went in to get 5 packages - every package under $22 with 1-2 knives inside). Ok, I ordered a lot in the last month, because the customers of Germany could save 7% with Paypal (only valid in August - was a promotion of fasttech and Paypal.de).

Light up the darkness.

texaspyro
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I know a guy that had some awful trouble getting a defective something returned. After a couple of months of endless hassle he sent it back… with a fat, juicy turd inside it and a note explaining what he thought about their crappy customer service.

Granted, he is a bit extreme and sort of well known for his “seal-a-turd” response to customer service issues… but that puppy was not in a heat-sealed bag…

Itinifni
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…just recently.

I remember a time, when I searched for lights to fit my needs. Now I search for needs to fit my lights.

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