FAKE KLARUS FLASHLIGHTS WITHOUT WARRANTY

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abartels
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FAKE KLARUS FLASHLIGHTS WITHOUT WARRANTY

Dear friends,

I have something to share which I think I can not withhold you.

Last September I bought a Klarus G20 flashlight from an Aliexpress seller.

From the beginning the flashlight couldn’t be used in Turbo mode for longer than 15 seconds.
Since it got very hot I thought this was normal behavior and flashlight stepped down output
volume automatically.
After 6 months of storage I wanted to use it again, but Turbo mode was not working anymore.
When putting on Turbo mode, flashlight flashes very short at Turbo mode and shuts itself off.

I contacted the seller on Aliexpress which claims it is a battery problem, I assured him my batteries
are of very high quality (i use Vappower IMR26650 5200mAh) and fully charged, and that all
5 pieces of them act the same. I claimed for warranty.

I got a message like this: “Dear friend, don’t worry, it is battery problem”

After reading this my face turned kind of Purplish and i asked him if he even had read my message.
Since I send him pictures of measuring my Vappower IMR26650 and showing him it was fully
charged to 4.22V, this couldn’t be the problem I encountered.

Since then no reaction from seller.

So I contacted Klarus service directly.
At first everything seemed ok since Klarus has a 5 year warranty on all their flashlights.
Jenifer from Klarus asked me to provide a picture of G20 with its serial number on it, she asked
for a short movie to show G20 not working, and she asked for the invoice.
I provided her with all, and got an answer within one day that my G20 indeed was defective and
she would search for a retailer near my home to send me a new flashlight, or a new head.

After a 5 days of radio silence I contacted Jenifer again, and i got the answer below:

“Hi Alex,
We are sorry to inform you that we didn’t find the sereis number of your flashlight on our company series no. systerm,
and after double checking, we find Shanghai Peral Trade Co., Ltd. is not our authorized distributor, we are not sure if
your flashlight is from our factory, as this flashlight price is much cheaper than our MAP price which violated our price policy,
so we cannot cover this warranty.
Please contact with the seller who you bought flashlight from for the replacement part.”

Reading this message I was not amused, Aliexpress seller not responding and Klarus rejecting warranty!!!

Today I wrote a message to Klarus servicedesk, see below:

“Hi Jenifer,

I can understand that this is Klarus policy.

On the other hand, a customer like me doesn’t know what Klarus MAP price policy is when buying a Klarus product.
Second, a customer like me isn’t aware if it’s an authorized Klarus distributor when buying a Klarus product. They all
have the Klarus Tag in advertisement in their store. AND there’s NO list of authorized dealers of Klarus on your website!!!

If this is Klarus policy, to reject warranty cases like mine, I think it ALSO should be Klarus policy to take action against
not authorized dealers and get them expelled from a selling platform like Aliexpress.

It ALSO should be Klarus policy to WARN customers for the existence of FAKE Klarus products, AND of NOT buying
so called Klarus products at unauthorized dealers!!!!! WARN customers that they have NO warranty when buying
from dealers OTHER than the ones on the LIST of authorized dealers on your website!!!
THIS SHOULD BE STATED AT YOUR WEBSITE!

Since customers like me are highly affected by Klarus policy, and cannot be sure if buying an original Klarus product,
it is VERY likely that I NEVER will buy ANY Klarus product again in the future.

In this case, I have a defective flashlight, bought it in CONFIDENCE from an as far as I know authorized Klarus dealer,
to have a good Klarus product with a 5 years warranty. That this warranty is not available because your findings is a
VERY sad thing and seems unacceptable for me.

Since Klarus does nothing to prevent buyers buying FAKE goods from unauthorized sellers, and only profit from
their advertisements, I have to conclude that this policy of Klarus requires me to warn other people for not buying
Klarus products, ever.

If Klarus is not going to accept by warranty case, I WILL TAKE ACTION so others won’t suffer from the same loss.

Alex Bartels
The Netherlands”

If I get an answer from Klarus I will update this post.

In the meantime I also contacted Aliexpress servicedesk to support me, they did send the seller an email to solve this problem.
I am very curious how this will end, maybe I will get my loss covered, maybe not.

IN SHORT:

Be aware of buying Klarus products. You can never be sure buying original Klarus products.
Further there’s no MAP price available from Klarus, so if buying you never will be sure you are buying for the right price,
so warranty could be worthless!!!

Further, to me it seems that serial number registration in Klarus serial number system seems eratic, or at least unreliable
since Klarus servicedsk states “we are not sure if your flashlight is from our factory”. This tells me they possibly could
reject ALL warranty cases!

Hope this helps deciding which flashlight to buy, and which ones NOT……

Cheers guys, and keep up the good work!

Alex Bartels

Edit: I got this from Jennifer while I was typing the message to Klarus posted above, it is an answer on an email I send with pictures of the original box with serial codes etc. on it.

“Hi Alex,
As we don’t find the series number of your flashlight on our series no. system, even you have the package, we cannot make sure if your flashlight is from our factory.
Also this flashlight in less about 30euro cheaper than our MAP price, according to our company policy, the flashlight bought with un-normal price cannot enjoy the warranty. Please buy Klarus flashlight from our authorized distributor (for examples the stores with the tag by Klarus)
Thanks for your understanding!

This message still keeps my face turning Purplish…..

And, more frightning, again she is talking about “we cannot make sure if your flashlight is from our factory”.

And, even more frightning, “Also this flashlight in less about 30euro cheaper than our MAP price, according to our company policy, the flashlight bought with un-normal price cannot enjoy the warranty” , so, buying a Klarus from an authorized dealer, during sales, paying less, making a good deal, could avoid warranty.

===============================
U P D A T E:

As of today I got a message from Jenifer Liu from Klarus that they will send me a head replacement, so accepting warranty for my case!

Very happy with this final solution!

Quote from Jenifer Liu – Klarus:

“Hi Alex,
We well understand your situation, and we are sorry for any inconvenience, here we also thank you very much for your kindly suggestion, we will share it to our company and try to do best to improve it in future.

For your flashlight, after several checking, we still cannot find the series number on our system, so we cannot make sure if it is from our factory. Anyway, we will specially apply to our company to send you a head part as you are Klarus fans and we really understand your situation.

We will you keep you updated once the parcel has shipped out to your following address:”

*++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++*
U D A T E as of 17-08-218

Today I received a headpart replacement from Klarus.
Flashlight is working normal now.

It still is a little sad they send me a part with scratches on it, seems to be a refurbished part.

But, in the end I got my replacement and flashlight is working again.

I also got a 50% refund from Aliexpress, so in the end I am satisfied with the result of my actions.

Xtar S1 – UltraFire UF-T50 – Klarus G20 – Sofirn SP35 – Sofirn SP34 10x XML T6 U2 – Red Power L6

Edited by: abartels on 08/21/2018 - 09:56
mortuus
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seems u are stuck inbetween really sad Sad But i would never buy anything else then convoy lights on aliexpress etc..

They should atleast put themself in your situation, you bought the light in good faith thinking it would be legit, u had no reasons to asume it was fake before right? and how the hell shall we as customers know what their sell price to dealers etc is – impossible and they cant expect us to know this? So they should list those dealers and say a big warning that they dont have any authorized sellers on ali etc then…

I can understand you wont be buying anymore lights from this brand, i think i would do same they could show a little more interest in a customer thats been ripped, how fun is is to recived a fake flashlight?

...where Frugal meets with Flashlight!

              つ ◕_◕ ༽つ

abartels
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@mortuus

Yes, you are right, and I probably will only buy Convoy and Olight from now on, or Xtar which I have very good experience with. I bought an Xtar-S1 and thought it was a diving light. I asked Xtar if I could dive with it, if it was the same flashlight as their newer D35 version, and got an answer that it wasn’t. BUT, they offered a HUGE discount for me at the nearest Xtar dealer near my home! That is how a manufacturer should act, very very much confident in Xtar! Also, their products are build like a tank, especially the S1 Smile

Xtar S1 – UltraFire UF-T50 – Klarus G20 – Sofirn SP35 – Sofirn SP34 10x XML T6 U2 – Red Power L6

mmalive
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abartels, always bad news when you get fake items. I have had many times I bought on e bay in past and got fakes. Like CDR, DVR etc… So I understand your pain.

Henk4U2
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Personally I have bought things from other sellers than Convoy on AliExpress, and I would do so again. But when it comes to warranty, many brands hide (entrench) behind the “local dealer network”. Because shipping broken items to and from China is a financial nightmare. And IF your brand does have a local dealer, it is quite common that he checks the serialnumber to see if you have bought the item from him. They even go as far as refusing to repair the item if you did not buy it from him.
There is a slim chance that you get your pound of flesh: some sellers on AE also use PayPal. If you pay with PayPal you can explain your problems to them and you will get your money back if the seller refuses to help.

It can’t hurt to check for reviews before buying anything on the internet. And even then think of the old proverb: if it is too good to be true, it is probably not true. Don’t think the big sellers on internet are eager to comply in a warranty dispute, but most of them will do so (eventually).

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

klrman
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Could still be yours is not a fake, especially since Klarus says you got it too cheap so  you can't "enjoy their warranty"!  I think I'll put Klarus along with Imalent and Haikelite on my no buy list.

abartels
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@Henk4U2

Yeah, you probably are right, but I was very confident I did the right thing. I investigated on the G20 flashlight, and the brand Klarus seemed to be e very reliable one to me, according the reviews…..

I paid €65 for this flashlight, while others sold it for about €80 Not thinking on their policy related to MAP pricing, which is not mentioned anywhere. Just checked, and G20 still sells for €65 to €95. For us as overseas customers, it always is a guess if a brand is reliable or not.

About Aliexpress, if sellers are reliable or not, I always read the reviews, and looking at how many items are sold. Until now I have very good experiences with Aliexpress. I think I bought for a few thousend euro’s in the past few years, and in a few cases I got different goods, bad quality, not as described, or not received, but in ALL cases I got compensated, sometimes by the sellers directly, and sometimes after intervention of Aliexpress itself. So no problems there at all.

This case is a little bit different because I ordered at September 2 2017 and received order at October 2 2017. So the time to open a dispute has ended by several months. This is the first warranty case I encounter on Aliexpress, very curious how they will handle this.

I will keep you guys posted on the outcome!

Cheers,
Alex

Xtar S1 – UltraFire UF-T50 – Klarus G20 – Sofirn SP35 – Sofirn SP34 10x XML T6 U2 – Red Power L6

RobertB
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This is exactly why I won’t buy anything from Ali other than Convoy, Maxtoch, Sofirn, Thorfire, and a few others. But with those, you are purchasing direct from factory, and they will take care of you if problem arises.

Aliexpress is full of one man sellers, selling broken or fake items. This complaint board has hundreds of people who have gotten ripped off by Aliexpress sellers. Many just like your story. https://www.complaintsboard.com/aliexpress-b105271

MascaratumB
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I bought my Olight S1R in AliExpress and didn’t have any issue. However, some stores don’t seem to be very reliable on what they sell ! It’s really a matter of looking to several reviews of the different products and the store, before buying, to know if it is reliable or not!

BUT, it is not only in AliExpress, also in Gearbest or Bangood, or many other stores.

I hope you can solve that issue, though abartels!!

abartels
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@klrman

Yes, I got the feeling too that it is not a fake product but an original one. And because of this I am writing this kind of report to avoid others getting same troubles as I am going thru.

I ordered a lot of small cheap flashlights, started with UltraFire low cost flashlights, and after investigation still don’t know for sure which website is the official one, hahaha. Since I am an audiophile and bought a lot of electronic components and devices in China the past 20 years or so, I am some sort of experienced buying in Asia, and know that there are a lot of manufacturers making and selling the same stuff under the same brand. Many brands are non existing and just used to sell goods under a name, not to provide for backup if something goes wrong.

For us, western orientated people, this is kind of strange. If we see a brand, we KNOW there is a company behind it, a company at which we can apply for warranty or help when something goes wrong, that doesn’t count for many Chinese products…..
Not forgetting there are many diy people selling products made by themselves, badged with a brandname…. Sometimes a manufacturer is producing pcb’s, printed circuits, selling the boards in badges to whoever wants to buy them. This can result, or better saying, this RESULTS in completely different products, using different brands of components on pcb’s, using completely wrong values etc….
This makes it very difficult to buy those goods.

A very good example is a Chinese integrated amplifier I bought in Germany at a small company. The amplifier was a Korsun V8i, nowadays called Dussun V8i. It was a very heavy amplifier, weighing about 40kg, reviews were very good. A friend of mine bought one at the same time from another seller since my seller didn’t had any left at stock. My amp sounded horrible, uncontrolled bass, very harsh sounding mid and high. My friends one sounded very musical, good controlled bass etc. I never got mine sounding right and had to sell it with loss.
This amplifier btw was the one the Affirmation amplifier from the Red Rose (Mark Levinson) company was based on….

I am an electronics guy, I investigated the inside of this amp, and couldn’t find any differences between my friends one and mine.
A few years later I came to the conclusion that mine probably had FAKE Sanken power transistors in it, since I read an article about those used by many Chinese manufacturers, and that they sounded awful.

Back to flashlights, the UltraFire flashlights I own, they are all very cheap made, quality is not very high. But, I DO have one UltraFire flashlight which is a real beauty, the UF-T50 which is an XML-T6 U2 flashlight, stepless dimmable, with a magnetic tailcap. This is one of the best quality flashlights I’ve encountered, ever, it’s a beauty. Probably all the other UltraFire flashlights were from different manufacturers, fake ones. The UF-T50 was rather expensive, paid €40 for it.

Xtar S1 – UltraFire UF-T50 – Klarus G20 – Sofirn SP35 – Sofirn SP34 10x XML T6 U2 – Red Power L6

abartels
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UPDATE FROM KLARUS:

Mail from Jenifer Liu from Klarus servicedesk:

“Hi Alex,
We well understand your situation, and we are sorry for any inconvenience, here we also thank you very much for your kindly suggestion, we will share it to our company and try to do best to improve it in future.

For your flashlight, after several checking, we still cannot find the series number on our system, so we cannot make sure if it is from our factory. Anyway, we will specially apply to our company to send you a head part as you are Klarus fans and we really understand your situation.

We will you keep you updated once the parcel has shipped out to your following address:”

GOOD NEWS, so I got warranty and getting a head replacement for my Klarus G20!

Also good news that Klarus probably will take notice of my suggestions and edit their website with the specified info.

Xtar S1 – UltraFire UF-T50 – Klarus G20 – Sofirn SP35 – Sofirn SP34 10x XML T6 U2 – Red Power L6

bmengineer
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I usually assume any product I get from China will be an as-is product with no warranty service.

As for the issue you’re having, how old are your cells? Just because they’re fully charged to 4.2 V doesn’t necessarily mean they’re healthy and can handle the high current draw on turbo. Are they protected cells?

Find all my reviews of flashlights and more gear at www.bmengineer.com

abartels
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bmengineer wrote:
I usually assume any product I get from China will be an as-is product with no warranty service.

As for the issue you’re having, how old are your cells? Just because they’re fully charged to 4.2 V doesn’t necessarily mean they’re healthy and can handle the high current draw on turbo. Are they protected cells?

Products from China, low cost products, yes, I agree, I wont apply for warranty and accept my loss.
But not for a rather expensive product. This flashlight was $75 which isn’t rather cheap or low cost, at least for me it isn’t.

The cells, 5 of them, are half a year old, 4 new ones, one in the Klarus. They are unprotected, and can deliver 20 amps or more

Vappower IMR26650 is one of the best cells available.

Xtar S1 – UltraFire UF-T50 – Klarus G20 – Sofirn SP35 – Sofirn SP34 10x XML T6 U2 – Red Power L6

Henk4U2
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Well, they offered to send you the ram. Chances are high the rama lama ding-dong will function again.
(who says only Jay Z can write great lyrics)

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

hIKARInoob
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Henk4U2 wrote:
Well, they offered to send you the ram. Chances are high the rama lama ding-dong will function again. (who says only Jay Z can write great lyrics)

“If you’re having flashlight problems I feel bad for you son
I got ninety nine problems but a light ain’t one.”

Classic.

abartels
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Henk4U2 wrote:
Well, they offered to send you the ram. Chances are high the rama lama ding-dong will function again. (who says only Jay Z can write great lyrics)

Hahaha, yes Smile

Maybe you should apply for songwriter? Smile

Xtar S1 – UltraFire UF-T50 – Klarus G20 – Sofirn SP35 – Sofirn SP34 10x XML T6 U2 – Red Power L6

Henk4U2
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abartels wrote:
Henk4U2 wrote:
Well, they offered to send you the ram. Chances are high the rama lama ding-dong will function again. (who says only Jay Z can write great lyrics)

Hahaha, yes Smile

Maybe you should apply for songwriter? Smile

Somebody beat me to it, that song is called: “Who put the bomp…”

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

agent80
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Quote:
Please buy Klarus flashlight from our authorized distributor (for examples the stores with the tag by Klarus)

What did she mean by this? I couldn’t find a list of ‘authorized distributors’ on their website.

And why don’t they allow us to check the flashlight serial code on their website.

vt2nv
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And so it goes.

Service and support is worth paying for. If I can’t find it on amazon I buy direct from the manufacturer, or from a factory authorized vendor. Whatever I purchase is going to cost me more than rock-bottom, and I m fine with that. Every now and then (although it’s been years) I have a warranty (or whatever) issue, the resolution of which has never been a problem.

Paying a rock-bottom price and then complaining about lack of manufacturer support seems wrong. We’re all vigilant about the batteries we buy, why shouldn’t that same vigilance apply to everything else we buy?

For whatever it’s worth, I’m sorry you got shafted.

Cheers

abartels
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It’s no discussion anymore since I wil get a replacement part. But, I got it only because I posted my findings on this forum, which shouldn’t be necessary to do to claim warranty.

I always promote good reliable sellers, reading revieuws and so on. And no, I am not the person who buys at the most expensive store, only if there’s a substantial difference between them. I suppose if you want to buy a pair of Nikes, and you have the option to buy the same shoes for half the price, you buy the full monty?

Gor as far as I know, manufacturer warranty is worldwide, only thing is that you can’t claim at a local dealer if you bought abrought.

Until now I hadn’t troubles claiming warranty if needed in my 52 years. And yes, sometimes it takes a little more effort to claim, this case is an example of very bad aftersales. They could have avoid this since I wasn’t aware of their policies. Hope Klarus will clarify this soon on their website.

Cheers,
Alex

Xtar S1 – UltraFire UF-T50 – Klarus G20 – Sofirn SP35 – Sofirn SP34 10x XML T6 U2 – Red Power L6

abartels
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@agent80

I pointed to the fact that there’s no list of authorized dealers on their website, and no MAP pricing, and no warning for fakes etc. I hope they learn feom this case because I am sure many of you now would hesitate to buy their goods.

Hope they learn from this case.

Cheers,
Alex

Xtar S1 – UltraFire UF-T50 – Klarus G20 – Sofirn SP35 – Sofirn SP34 10x XML T6 U2 – Red Power L6

klrman
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abartels wrote:
It's no discussion anymore since I wil get a replacement part. But, I got it only because I posted my findings on this forum, which shouldn't be necessary to do to claim warranty. I always promote good reliable sellers, reading revieuws and so on. And no, I am not the person who buys at the most expensive store, only if there's a substantial difference between them. I suppose if you want to buy a pair of Nikes, and you have the option to buy the same shoes for half the price, you buy the full monty? Gor as far as I know, manufacturer warranty is worldwide, only thing is that you can't claim at a local dealer if you bought abrought. Until now I hadn't troubles claiming warranty if needed in my 52 years. And yes, sometimes it takes a little more effort to claim, this case is an example of very bad aftersales. They could have avoid this since I wasn't aware of their policies. Hope Klarus will clarify this soon on their website. Cheers, Alex

 

My first thought too.  They see this thread and decide it's better to do some damage control.

abartels
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Yes, that is how it is

Xtar S1 – UltraFire UF-T50 – Klarus G20 – Sofirn SP35 – Sofirn SP34 10x XML T6 U2 – Red Power L6

berk_gb
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Interesting thread and good warning for everyone to always look for a retailer with authorized status whenever possible.

I got my Klarus P20 a few days ago, and before ordering I went looking for a list of dealers. I found this distributor for the UK & Ireland:

That website says they’re the authorized distributor, and the retailer I purchased from was Tactical-Kit.

Photos and comments on the P20 vs the Olight HCRI will be coming (not sure exactly when as I’ve been ill and have to catch up on other things first) but simple first impression of the P20 is that the spill is really very nice, least perceptible hotspot of any flashlight I’ve used.

I did also notice the whole body of the P20 gets really warm very fast on the high setting, this happened just while spending a few minutes testing the modes worked. I assume I have a genuine copy of the P20, so I wonder if Klarus designs might be prone to generating a lot of heat?

will34
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I’m pretty sure your klarus light is genuine and comes from the same factory as other klarus lights…

-Serial number is not something chinese brands normally take into account, yes they have individual serial # but probably they don’t have records of it.
-MAP on a klarus light… cheap excuse. Just like jetbeam and many other brands, there’s a MSRP, but no MAP policy.
-The seller from AE did not buy directly from klarus so they insisted you to contact the manufacturer for warranty. Klarus having no record of its own lights, they denied the authenticity.

The problem here is not what you bought but where you bought it, had it been a larger shop such as GB or BG klarus would’ve handled your warranty nice and easy.

wstrachan
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To me it would seem that the fault lies much more with Aliexpress for doing business with a dealer selling counterfeit products. Which, as many have experienced with the Liitokala Factory store and the Liitokala Official store that counterfeits seem rampant on Aliexpress.
Further, Aliexpress does not side with the buyer when a counterfeit product is proven fake with pictures and video.
I see little or no fault here by Klarus. They can not help the fact that some disreputable vendor is selling clones of their products.

light addict....yeah I've got the bug.

Atrolux MF02_O2S
Imalent DT70
Emissar (All Models)
Lumintop ODL20C
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Lexel
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I am pretty sure if Klarus gives some pressure on Aliexpress they can get fakes deleted
There are also a few ways to get products safer from being easily copied or at least make it possible to get a fake revealed

also a working serial number check on their website would help tracking down faked products

as well certificate of authenticity stickers with not so easy to copy safety signs like other manufactories have

vt2nv
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I suppose I’m just like you when it comes to general principles, and what the right thing is.

Cheers

abartels wrote:
It’s no discussion anymore since I wil get a replacement part. But, I got it only because I posted my findings on this forum, which shouldn’t be necessary to do to claim warranty.

I always promote good reliable sellers, reading revieuws and so on. And no, I am not the person who buys at the most expensive store, only if there’s a substantial difference between them. I suppose if you want to buy a pair of Nikes, and you have the option to buy the same shoes for half the price, you buy the full monty?

Gor as far as I know, manufacturer warranty is worldwide, only thing is that you can’t claim at a local dealer if you bought abrought.

Until now I hadn’t troubles claiming warranty if needed in my 52 years. And yes, sometimes it takes a little more effort to claim, this case is an example of very bad aftersales. They could have avoid this since I wasn’t aware of their policies. Hope Klarus will clarify this soon on their website.

Cheers,
Alex

SIGShooter
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This might be a contrary opinion but if the light is indeed a fake then Klarus is under no obligation to fix or replace the light. In my mind it doesn’t matter if it says Klarus on it or not. Also the light was way cheaper than it normal is if I’m reading things correctly. That should have been a warning right there. One shouldn’t expect companies to make good on things they don’t make.

Caveat emptor when dealing with most Chinese sellers.

Lightbringer
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SIGShooter wrote:
This might be a contrary opinion but if the light is indeed a fake then Klarus is under no obligation to fix or replace the light. In my mind it doesn’t matter if it says Klarus on it or not. Also the light was way cheaper than it normal is if I’m reading things correctly. That should have been a warning right there. One shouldn’t expect companies to make good on things they don’t make.

Caveat emptor when dealing with most Chinese sellers.

I was just reading the thread and was gonna say the same thing.

Eg, if you buy a Bolex watch on the street, but it’s got “Rolex” instead, if it busts after you bought it, the real Rolex isn’t obligated to fix it, certainly not to meet their spex.

Most flashlight mfrs I’d dare say do NOT make their own lights, but contract out to mfring houses to produce the head, tube, tail, etc., and then someone stuffs ‘em with the LEDs, switches, drivers, etc.

So the mfr contracts with them to make 10,000 lights, but the sneaky guy makes 20,000 instead. The mechanicals are easy to get, but they probably stuff them with clone LEDs, cheap switches, etc., and then sell them at even 80% of the MSRP. They work well enough to fool the user who doesn’t want to take apart and dissect a pricey light, and isn’t about to question the “great deal” he got.

But now, there’s a glut of nice “cheap” fakes floating around on Ali/Ebay/etc. They make enough bux fast, then fold up shop if they get caught. Likely no one moves out of the same building, but just slaps a new sign on top of the doorway. And then it’s business as usual under a different name.

So yeah, the original mfr (eg, Klarus) doesn’t want to and shouldn’t have to support the army of fake lights. They’d prefer (or insist) you go through them or their authorised dealers, but if you go out on your own to save a few bux, expect to get a fake.

Frankly, and I say this as someone who doesn’t have even a single Klarus light (yet?), they went well above and beyond to accommodate the OP.

And this is generally why I only get lights cheap enough to try fixing them on my own if I have to, or trash them if I can’t. LOL

09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0

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Have OP tried to clean the contact? Bad contact can cause high resistance, somemore unprotected 26650 can be shorter and less pressure on contact.

cool i'll see you when you get there

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