FIREFLIES jack

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mrpink
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FIREFLIES jack

never ever ever again. worst buying experience ever. firdst of all his website is complete garbage. i have received no emails from them on regostration or password reset. i forgot to put a coupon code and asked jack if he can adjust it in he said ok. i then asked if i can change my order. he said ok. next day nothing. i email hinm in the middle of the night and he responds with a usps tracking number of a label he created RIGHT when i called him….and the paypal update shows its sstill shippping my old order. i ask him about it he says he thinks he can change the shipment but hes not sure. so EVERYTHING jack said was complete BS and he would have said yes to anything without the intention of actually doing it just to make sure i dont cancel my order. a true waste of life. and i had to damn email him for any action like the refund for the coupon price. this idiot is ending me my old order which he said he would change. and i had to ask the lady ten times to get my damn refund. and HE STILL DIDNT BRING THE ITEM TO THE POST OFFICE JUST MADE THE LABEL. worst experience ever, typical chinese robotic customer service that you know just wants your money and will tell you anything to get your money. i have to email jack a minimum of two times before he even responds. matter of fact i heard people vouch for him, that being said, this forusm opinions on dealers is never to be trusted

Edited by: mrpink on 04/02/2020 - 01:06
JordanZHP
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Ok.

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mrpink
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Henk4U2
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mrpink wrote:
sp5it wrote:

did i lie about anything?

Did you?

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

mrpink
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Henk4U2 wrote:
mrpink wrote:
sp5it wrote:

did i lie about anything?

Did you?


are you serious moron?
Henk4U2
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mrpink wrote:
Henk4U2 wrote:
mrpink wrote:
sp5it wrote:

did i lie about anything?

Did you?


are you serious moron?

Welcome to BLF mrpink, you will like it here.
BTW, the “pink” part, is that referring to color or to a hand?

And yes, I am serious. Otherwise I would not ask it.
And no, I was baptized in a small Protestant church.

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

G0OSE
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Excitable people often wonder why they get nowhere with customer support. My advice would be to calm down, step back for a couple of days with no contact, and when you feel entirely calm, try it again.

SlaytheIncubus
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Ok….so…..he hasn’t posted call log screenshots, which veering into my ADHD, I would say COULD be faked IF someone were so bored, so desperate, that they had the actual f-ing time, energy, and actual follow-through so as to intentionally mislead a website that has what, a couple thousand customers? Very, VERY valuable customers when you consider most order multiples, purchase strictly for investment, purchase simply to look at and never use- check the sale threads, there’s tons of shelf queens. Anyways, could be done, but not likely.

I’m going to start with the very previous comment: “Excitable people often wonder why they get nowhere with customer support. My advice would be to calm down, step back for a couple of days with no contact, and when you feel entirely calm, try it again.”
That’s concise, to the point, true no matter how you dice it, quite kind, productive, and a million times better advice than I could ever dream of conjuring. I’m not being a smart-ass. I genuinely envy people who are eloquent with messages, especially when done in such a way as to not be mean or offend, and done with only a single period in the whole thing because….it’s short! BUT……4-6 attempts and misleading “service” already rendered….maybe the “service” he received is an anomaly or a regular thing. When companies lie…..I get it, it’s a faceless entity with the singular purpose of making money, and a few have a second purpose of keeping customers happy and taken care of- if it’s not too much of a hassle. But, once you speak to an individual, or even two, and email/usps tracking/ and with that, have proof in hand of being lied to, well, it’s no longer a faceless entity. It’s a company with Mr./Mrs. Lyin-ass-asswipe as their national spokesperson, and brother, they don’t give a DAMN. Big companies I contracted for gave that speech- I edited it down for simplicity and because 6 sigma and all that other bullshit doesn’t matter here. The man was lied to. Not possibly. Definitely. He has every right to be pissed to start with, NOT TO MENTION his efforts went on and on resulting not in remediation or any discernible effort expended in rectifying the situation, so he DEFINITELY has the right to be pissed because he GAVE THEM TIME- time they squandered to try and cover their screwup…..and yet……..they continued to lie. I would be thermonuclear with that company.

As for the other smart-alecs….that dips**t from the Big Bang Theory…..“lol, he’s so adorable because he’s so smart that he’s dumb sometimes and he’s rude because he doesn’t have the innate human ability to not be a TOTAL F*****G A*****E!!! I hope he wins the nobel prize!! lolLMAOLOLLOLOL” Jesus frigging christ. (side note- nobel prize winners are known for being artistic, poetry in particular, along with either painting, music, or fiction. why is this important? because the 3 episodes I watched, saw recaps in the daily online news, and the finale preview, the show was too smart for it’s own good in relation to the Nobel Prize. The Nobel is not for being smart!!!! Hell, I am smarter than a few of it’s science recipients, and many of it’s society and arts recipients. I know for a damn FACT that BLF could produce a hundred people smarter than most of them. So what wins the Nobel you ask? Easy. Freshness. New. Groundbreaking. Rewriting science. Some have been won quite literally by accident, the Bell Labs fellas working on a satellite receiver that was picking up background radiation, which is what the initial start of the universe’s energy in light and heat has decayed to: the cosmic background radiation. Penzias and Wilson were there names. They were getting pissed at picking up this background radiation and calls some homies down the road at XYZ Ivy League University who, it so happened, were trying to FIND the radiation that was screwing up Bell Labs’ satellite receiver!!! It’s the energy from the Big Bang decayed over 12-14 billion years! The people that thought out the physics of it, and spent their careers dedicated to finding this….did they win the Nobel Prize? No. The two bell labs guys did (who, by the way, were both already Ph.D’s). In summation, that idiot you posted a meme of is a terrible character, massively flawed in ways that would not and could not work and is about as deep of a character as those idiots on the moonshine and Mississippi river show and my number one hated show Swamp People. I live in Louisiana. I have hunted gators. MOST everybody that gets into outdoors stuff has at some point. Even just spotting one out of season, you have to respect the fact they stayed true to themselves, other than physically downsizing, and have been the same for MANY millions of years. Same for the gar fish too. Oh, and Duck Commander. That one guy doesn’t have brain damage- seriously, it’s an act. I’ve met him before and he’s sharp as a tack. The oldest daughter was bulimic and cutting herself. Alcoholics are afraid of the drinking that family does. They are not anywhere near as they are portrayed. They are just as dysfunctional as all other families. You see an episode wrapped up with a family dinner and all’s well. They don’t even really do that! Does society not realize all of these “reality” shows are NOT real? Survivor COULD POSSIBLY BE REALITY. But all the other shows I listed, well, they’re what are called unscripted dramas. The producers will say ‘ok, you and her start talking about him and then yall get in a argument over it!!’ They would be filming for a couple months here for duck commander in particular and it was always so fake and people not on the show would have to repeat the same shit while they did multiple takes over and over. Another thing: Them having their makeup on and “in the blind”….yet it’s spring green all around them. Duck season is MOSTLY December and January. It’s brown and wet. We’ve gotten snow less than 10 times in my 37 years. The time we got 3/4ths of an inch will be talked about for generations, lol. Point is, there is NO duck hunting when there are green leaves…or green anything, for that matter, anywhere in sight.

In summation, for many reasons, and similar examples of such shallow character development, should show that sheldon (?) is a terrible choice for a meme to try and convey intelligence, as the vast majority of academics would note, a person of his mannerisms and behavior would NEVER be allowed to join any serious research teams, or even any institutions for that matter. He, as a character, quite simply stands for rudeness, arrogance (while blind to nuances that make up the foundation of the situation/problem), mean-spirited, and the person you just would never want to even be around. It’s depressing just to see him.

What I just did is called giving information. More or less is not for you to decide. And it is irrefutable I had something to say, in the literal sense. Posting a troll picture and then quoting each other quoting each other quoting each other is………trolling each other while not even realizing your posts weren’t pointing out the trolling OR the jokes…..they were both at once.

A troll is someone who is ACTIVELY trying to sow discord, misinformation, false dissent, and just general argument for the sake of being a contrarion.

To call him angry, upset, ticked off…..sure. To call him a troll is absolutely incorrect, shortsighted, and “troll-ish” in itself. For the love of god. The man posted. Take note and move on. The business already knows it has the ability, and dare I say, the right, to come on this site, THIS VERY POST, and offer any rebuttal to the claims of their general lies and dumbassery. It’s happened many times on this site, has it not? You are doing EVERYBODY on here a disservice to bury bad experiences, and subconsciously following the media’s stance of insult the insult. It gets nowhere. We all learned that at some point around the age of 4-6.

An accusation has been made. No rebuttal has of yet been offered by the offending parties. Questions, instead of insults (and advice that has passed it’s appropriate time to use in this particular case, even with it’s solid message and timeless wisdom (I mean that- it’s a damn good short statement!).

Less insults people. Less.

More questions. Less rush to judgments. Decisions can be much quicker, and must be made in short order usually, but to judge, one should take time and fight all internal and subconscious biases.

__________

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I think the “Mr. Pink” is a reference to the movie Reservoir Dogs . The part of Mr. Pink played by Steve Buscemi .

Mr. Pink makes some valid points. I received less then stellar customer service from a few Chinese on line businesses. They take your money fast enough and after that things sometimes go downhill. I buy from China because of the low prices, but I don’t think low prices should be an excuse for poor customer service. And yes I know I can shop elsewhere and pay more , which seems to be the standard response to any criticism on this forum.
G0OSE
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The thing we generally forget is that the customer service is lacking directly because of the price.
If they were to have customer service reps and general service to the same standard as the West the it would cost a lot more and negate the saving made vs wait time, and you would probably buy domestically then.
I am not sticking up for their practices – we ALL get caught up in it I can assure you of that.
I myself have multiple things in limbo from China – but coming on here venting about it isn’t for the most part going to get you anywhere, apart from a bit more annoyed and wound up by people.

I handle it like this.
Wait a month.
Ask the question (where is such and such) – then ask it again if no reply – politely.
IF you get an answer, and probably a question – answer it, provide the photo etc – again politely.
That is the extent to my contact.
I wait a week. I DO NOT reply again, it’s what they want, a 2 week argument so they can ‘hang up on you for being rude’
Open Paypal case – politely, then say no more about it.

At NO POINT lose your rag and start ranting.

Bwana
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Truthfully , I do try to be patient and courteous in my communications . However when it comes to phony tracking numbers and obvious B.S it becomes increasingly hard to be polite

My Grandfather always told me – you catch more flies with sugar then you do with vinegar . I have no idea what he was going to do with the flies.

G0OSE
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Pickle them in vinegar? Silly
I’m trying to work out the message behind it – but I’m not sure I can lol? what does it mean Bwana? what context is ‘you catch more flies with sugar then you do with vinegar’ used?
Ahhh maybe it means ‘be sweet’ ? you get further/more chance?

Richard Noggin 28
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Sounds to me like you should get your shit together BEFORE you place orders instead of bitching about others not making changes for your shortcomings.

I ordered a Fireflies E07 from them not too long ago & everything went smooth.

I love my E07 hand warmer!

Henk4U2
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Think before you order. Good, fast and cheap, choose any two. Opt for good and cheap.
Don’t loose your patience, or your temper. Stay polite. And use PayPal. It’s like insurance.
Shipping takes between 3 and 6 weeks.
Sellers offer you a “window” of 60 days for claims. Sellers may want to drag their feet.
And then say: so sorry, but you’re too late. PayPal in NL offers me 180 days.

Questions: KISS. Most Chinese probably won’t ever win a Pulitzer prize. Nor do I.
Unsolved issues most likely go to the trash bin. NOT to the next level of authorisation.

Instead of storming in with the light cavalry: take the little ol’ me route.
Please let/make them explain why things are done the way they are. Again and again.
Until they come to the same conclusion as you.

If they still are holding on to their version of events: say you are bound to call-in PayPal.
Don’t threat them: if you don’t ……., then I will …. No, just announce you go to PayPal.
Chances are that the next day they have to offer a better answer. If not, just go to PayPal.
If they offer you a refund AFTER you have dropped the PayPal claim. DON’t comply.
Because you can claim PayPal only once, and who says they really will refund you.

In practical life everybody is authorised to receive money, but not for paying money.
So if you contact asks the big dog to sign off on a refund, he might refuse to do so.
Leaving your contact, AND YOU, out in the cold. Not retracting your PayPal claim helps.
Only drop the claim, after you have received the refund.

Live long, and prosper.

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

mrpink
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Richard Noggin 28 wrote:
Sounds to me like you should get your shit together BEFORE you place orders instead of bitching about others not making changes for your shortcomings.

I ordered a Fireflies E07 from them not too long ago & everything went smooth.

I love my E07 hand warmer!


i completely understand you. but he just kept saying yes to everything and now that he wasnt really doing anything about it it seemed like he was just saying yes so i wouldnt try to cancel my order. which is one thing about chinese internet stores. the last thing they want is for you to cancel. so a lot of them try to get their stuff marked shipped within the damn hour. if he initially said he couldnt that would be fine and completely my fault. i just thought it would be different with someone who has a seller presence on a forum.
mrpink
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Bwana wrote:
I think the “Mr. Pink” is a reference to the movie Reservoir Dogs . The part of Mr. Pink played by Steve Buscemi . Mr. Pink makes some valid points. I received less then stellar customer service from a few Chinese on line businesses. They take your money fast enough and after that things sometimes go downhill. I buy from China because of the low prices, but I don’t think low prices should be an excuse for poor customer service. And yes I know I can shop elsewhere and pay more , which seems to be the standard response to any criticism on this forum.
yes reservoir dogs
mrpink
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order shipped out the sameday he made the label fortunately. but still never again. having paypal security is everything. unfortunately my experience with chinese companies is that if you let them walk all over you they sure will. and bugging the s$%t out of them seems to be the only way to get a response.

mrpink
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G0OSE wrote:
Excitable people often wonder why they get nowhere with customer support. My advice would be to calm down, step back for a couple of days with no contact, and when you feel entirely calm, try it again.

im not a jedi master like you. i cannot stand customer service.
SKY69
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I am very surprised to read this. I have had seven or eight purchases with fireflies.I’ve had only two issues and Jack has been extremely helpful and has corrected both issues as efficiently as possible.

Mark M
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SKY69 wrote:
I am very surprised to read this. I have had seven or eight purchases with fireflies.I’ve had only two issues and Jack has been extremely helpful and has corrected both issues as efficiently as possible.

I agree he has always went above and beyond in my dealings with him. I have bought maybe 7 flashlights from him, and he even changed an order for me before.

mrpink
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Mark M wrote:
SKY69 wrote:
I am very surprised to read this. I have had seven or eight purchases with fireflies.I’ve had only two issues and Jack has been extremely helpful and has corrected both issues as efficiently as possible.

I agree he has always went above and beyond in my dealings with him. I have bought maybe 7 flashlights from him, and he even changed an order for me before.


wish he would have did it for me….but i guess i would order again if theres anything good in the us warehouse since my light came fully functional and fairly fast. maybe he really did intend on changing my order.
SKV89
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I don’t think mrpink is telling lies because the first time I dealt with Fireflies, which used to be Enogear, two or more years ago communication wasn’t great. Sometimes he responds right away sometimes it takes a looong time. However, he always rights any wrong for me and he is really a very good guy. You just need to have some patience and not expect immediate Amazon.com service. Also talking to anybody with that kind of demeanor Facepalm …. He is a very very very small company and his only market is the flashlight enthusiast market, which is tiny at best so I would be shocked if he can survive off of selling flashlights alone, which is why I assume sometimes he doesn’t respond right away.

Funtastic
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You’re obviously not used to buying from China. Keep it local if you’re going to panic after such a short time frame.

I sometimes don’t get replies from Fireflies or even Sofirn for a week+ but jumping up and down isn’t helping. I’m an authorized dealer for both companies as well but patience is everything.

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Pardon my interruption..I’m new here and not familiar with Mr.(Jack) you all are referring to. I’m looking to buy an E07 and wondering if this site is safe… http://www.ff-light.com/index.php?route=product/product&path=59&product_... My appeal is the 3-5 day USA stock and I prefer not to wait 3+ weeks for delivery from others. Thanx

Funtastic
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LennonsGhost wrote:
Pardon my interruption..I’m new here and not familiar with Mr.(Jack) you all are referring to. I’m looking to buy an E07 and wondering if this site is safe… http://www.ff-light.com/index.php?route=product/product&path=59&product_... My appeal is the 3-5 day USA stock and I prefer not to wait 3+ weeks for delivery from others. Thanx

That is the original website to buy from.

Someone else can answer shipping times to US.

Make sure you’re well aware it’s not a high output flashlight for more than 20 seconds.

Mark M
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USA stock seems to ship from California and takes about 5 days to Florida.

LennonsGhost
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Ok.. Thanks friends. And yes, I am aware of the specs.

nydude
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I had an interesting interaction with Jacky. I had ordered a PL47 from the old run and was waiting for it and emailed him, but when he got back to me, apparently the one he was going to send wasn’t passing QC, so he asked me to wait for ver.2, and refunded me, which he did. When I eventually ordered another it took a little while and I was emailing, but when it came It was exactly what I wanted and works great.

I think he’s a really small shop making lights and running stuff as well or better than a lot of bigger companies. In the end he was a stand up guy with me and didn’t want me to get a light that may not work. It wasn’t the easiest process, but definitely not the worst, and he was nice the tried to accommodate the whole time.

However there is definitely something wrong with the password reset function on the website. I had his email, so it didn’t matter, but that should be fixed.

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“Most Chinese probably won’t ever win a Pulitzer prize.”——THAT is funny.

__________