Yeh, had something similar a while back. The reason they do it the ass-backwards way is that It’s Just The Way Things Are Done.
No price-matching mechanism or even to account for price-drops, so if the only way to do it is to rebuy and return, well then Hell’s Bells, that’s just the way you gotta go.
Same with a defective item. “I’d rather a replacement vs a return”, nope. Rebuy and return. What sux is that if you have a vipon or code or anything that’s expired. You’d have to rebuy it at twice the price you paid. So buy full-price, return the half-price lemon, get refunded the full price. I did that once for something that had a serial-number(!!) on it, but didn’t get caught. Dunno how I’d explain that. Vaguely recall that a second barcode had the S/N encoded, but dunno if they correlate orders with S/Ns.
What’s funny(?!?) is that sometimes it’s completely arbitrary. When I needed diffusion-film for a “peekaboo” window, I had no idea what was what, so ordered a few different kinds, some DCFix and some other brand. Figured wtf, I could use any excess for flashlights, eh? Wellp, one of the wrong ones I got was “snow”, which was patterned, not uniform. Weird irregular beam, but not too bad if not for a flashlight. One other was plain solid white shelf-paper, not translucent at all. And then one other that was something else.
Wellp was gonna return the solid shelf-paper (unopened, easy to see what it was) and ask about returning “snow” that I wasn’t gonna use, but that one I did open and snip off a small piece to test, albeit before I discovered it was patterned.
You’d think they’d say, “Sure, return the unopened one, but keep the one you already mangled”. Uhhh, try again. I got to keep the unopened shelf-paper I have no need for (still got it, still unopened), but was asked to return the one I already opened and could possibly use. :person_facepalming: