Any recent issues with SolarForceFlashlight-Sales?

Send them an e-mail with the pics, and a link to your post. I’m sure they’ll take care of it asap :slight_smile:

-Jamie M.

jondotcom, I am going to say that they are the same company. Considering that solarforce-sales.com redirects to solarforceflashlight-sales.com I posted this thread about and your package has the same address as mine, I think it's a pretty safe bet.

Have you tried contacting them yet? I would do that before complaining online about it. The only reason I started this thread was because I hadn't heard from them since placing the order, including a few attempts on my part to contact them. Prior experience was that they were quick to reply, and willing to fix problems. When they finally replied to this issue they were quick to get it remedied.

Sorry to hear about the issues with your host. I just received 5 of them in black and they all look great. Companies like SolarForce pull samples for Quality Control checks, that is if they do QC checks at all. They pull one or two samples from each batch of product and use that to judge the whole. Problem with that methods is that if there's just one bad in a group of 50 you have 4% chance of detecting the problem. It sucks, but flawed product can sneak through. You can't really blame that on the retailer (-sales site) the are really just a distributor, but they should make it right. I would try to contact them, I think you'll be happy with the service.

They asked for my address so they can send me a replacement head, but are the dings on the lower area normal? If it were black it would be easier to touch-up, but you can see bare aluminum when looking from the side.

12/6 Update: They’re supposedly sending me a free replacement head/body.
Good customer service continues, thankfully!

12/11 Update: Rec’d the parts and they look ok. Would have liked good parts the first time but it’s nice to have some spare parts now

I had two very helpful e-mails from SFF-S regarding the missing product from my order and was assured quickly that the missing items will be replaced ASAP.

So far I’m very impressed with their customer service!

I know I’m not perfect and don’t expect it from others, so it’s always appreciated when I see companies simply take care of a problem well.

Good to hear that you both made out OK in the long run! :beer: