Are DinoDirect Customer Service agents untruthful or simply lying ?

[MountainKing]

So guys, can I refuse the offer of giftcard or item resending and ask for a refund? I do not want to wait 30+ days yet again.

[PilotPTK]

Yes, you can. The method is called “Threaten Paypal Dispute and be prepared to follow through with the threat if necessary”

[MountainKing]

@PilotPTK

Yes, you can. The method is called “Threaten Paypal Dispute and be prepared to follow through with the threat if necessary”

I already launched paypal dispute and am waiting their ‘resolution’ for like 3 days……should I communicate that I am waiting for paypal to resolve the issue?

[lopedevega]

Just got full refund in my PayPal account. I went to “Live chat” with Sharon (as usual) and refused any substitutes, Gift Cards , etc. Sharon said that I will have refund in “maybe 3 business days”. I gave her 24hrs. before I open a PayPal dispute.I also opened up a case from DD page , letting them know that I spoke with Sharon and that PP dispute is to follow.Refund was done in less than 24hrs.
Funny - right after I got my refund, they raised the Sunwayman C20C to $62.99 . Maybe they really had it in stock , just did not want to sell it for the lower price that I paid .

[jennyzhoutt]

@lopedevega

Don’t get me wrong - I’ve been bying from Hong Kong/mainland China based stores for quite a while.
I know what to expect and I’ll take the good together with the bad.Although there are exceptions (Exduct,HKEquipment,Int’l Outdoor come to mind - that have very good Customer Service ),but anyway most of them will try to resolve a problem to a customer expectations.I had orders resend/refunded by DX and FocalPrice even pass the PayPal deadline.I guess they figured out that a “Happy Customer” = more business.But I had never met Customer Service agent straight out lying if an item is available or not.Up until today.
More than a month ago I ordered a Sunwayman C20C through a link provided by our very own Summer.
Order stayed in “Approved” for about a week , then suddenly changed to “Out of Stock”.I contacted
Summer on two occasions and every time she/he (I really don’t know if Summer is a male or female)
escalated the order to “the manager”.I was promised it may take ” a few days” to restock. Still nothing.Yesterday I contacted Customer Service (Sharon) who actually confirmed item is out of stock and will not be available.
I was offered a Gift Card - $10 more than what I originally paid as my money was held for more than a month.
I agreed to that, as there are a couple of more lights on DD I may be interested in.
While browsing later on DD site I noticed the two new models Nitecore - MT26 and MT 40
offered for $113.99 and $123.99 respectively.As chat screen came on and for a lack of anything to do
I started a chat with DinoAbby and then DinoVictor.Just being nice - I advised them those prices are at least double than everywhere else - maybe there is a typo , so they can fix it.DinoVictor offered mr the MT40 for $90 if I buy it “Now” .I almost fell like buying my first car : ” This Oldsmobile will last forever , sir .Look at this beautiful vinyl top… ”
Anyway , I asked him to check if Sunwayman C20C (the one I ordered) is in stock - and he confirmed it is.
I asked him to double check - yes ,for sure it is in stock.Then I asked why then my order has not been shipped -
I was advised to check with After Sale Department and then connection went dead.
With the last couple of flashlights on sale - Klarus P2A and Sunwayman R20A - It looks like DD has a very weird business strategy.Instead of considering that a customer who gets a good deal, will spend more money , they just t label a popular item Hot and raise the price expecting it to sell at a higher rate…
Now suddenly I got an e-mail from DD Customer Service telling me they made a mistake offering a Gift Card worth more than what I paid.It can be only for same amount I paid and if I am willing to take it…
I donèt know if this happens only to orders ordered through a link from Summer (I have another similar order also in approval stage for about a week) ,as I placed 3 orders before that - all handled properly.
And on top of that - all Maelstrom X10 from GG are gone J) - I wanted a second one…

Guess just had to rant.
We already had a fatality in Toronto from falling debris .
And here is not as bad as in NY.
People hit by the storm - stay safe!

for a young online company like dinodirect which is based overseas, it definitely would have to face language and logistics problems. if time allows, it would make improvement. we did see a part of its customers did get their order. the missing order issue is not entirely their fault. need to be understanding and advise them to improve service quality.