Pity, that such a shitstorm was needed to solve that case.
Glad you got it sorted out, all we have is this forum to try to keep from getting screwed over. If he wasn’t a blf/tlf/CPF? Member would it even be fixed? Or still waiting fkr replies and run around? It took community muscle to get anything dine. I feel sorry for the guys that have no idea these forums exist. And the thing is a few companies actually get it. We are the majority of their sales. Its not the average person buying flashlights its enthusiasts and first responders/military that care about good reliable gear and customer service. A small subgroup of people. Thorfire gets it, little vg10 reflector mix up instantly taken care of just send a email and get a new light. Convoy gets it, even seen nitecore make good on their 5 year warranties granted it takes awhile but they will fix the light.
Just like with any kind of business, it takes 10 good sales to get one good experience mentioned, and one negative experience and everyone knows about it.
KLARUS SERVICE CENTER to Solve All ISSUES for YOU Here!!!
If you have a broken Klarus flashlight, please read the thread and post your experience in how Klarus did or did not resolve the problem. They seem serious about maintaining their warranty this go around. We wont know till we get some feedback from those with broken lights.
Good luck to all.
Again… Klarus, thank you for for your presence and customer service. Please assist the others who have not received proper warranty service from your company.
Franz, in post #37, the email address posted is Kalruslight. Notice the spelling mistake? I’m not sure if that’s a typo or whether that was the cause of no reply.
Good to see you getting issues resolved anyway.
Its a typo for sure, but only in that post :laughing:
in post #5 you can see the entire email which I sent 
FlashPilot, good to see this thread :+1:
Its shipped!
A new light is coming….
Please Klarus, some users like Mkduffer and Zeremefico still need your help! Support then quickly!
Hi guys, I went here for update and tell which the new light arrived few days, its working (some seconds which I tested) and without problem.
Thanks for everyone for helping :+1:
Thanks for the warning.