I’ve just filed for a Paypal claim. Will update the progress here for forumers to referrence in the future.
Not too far off
“For returning this flashlight, we afraid that the others part of this flashlight may broken also due to unknows cause.”
LOL
“If we send you 10 meter of 3D print wire, are you able to 3D print the missing flashlight yourself?”
Update Guys.
Escalated the Paypal case and Banggood emailed the next day offering a full refund.
Would be good to pay via Paypal if purchasing from Banggood or Gearbest in the future.
u should always pay with paypal, in case something goes wrong u can file a dispute and they cant send joke replies like that to fix yourself…
the problem here is you actually read what they sent …they didn’t bother to do that to you. i think this is all done to weed out the buyers who are actually out to screw them . It would normally go …send us pictures /send us videos send us a letter from your postmaster ,can you accept another broken flashlight as a replacement ? how ’bout a cookie ?
5 weeks later 2% die ….5% forget they bought a light…7% take the free led offer(thinking they can fix it )……8% stop scamming for a free light … 10% get discouraged and just chalk it up to a bad Chinese experience …15% are in the hospital because their wives found out they bought another flashlight that cost over $80.00….50% file a claim/dispute and 3% are still trying to figure out how any of this makes any sense …just write them back every day and don’t make worry sense to be in happiness that light money spending
CS posts like this really p!ss me off. :rage: I never give anymore then one reply. After that it is sent to paypal.
If you don’t, they will send you around the twist.
CS people want to keep the customers (happy) and also the company.
They are assisted by a lot of scripts, often created to keep customer fraude to a minimum.
At complaints they start with the lowest bid possible.
Which will rise when the customer rejects that bid for a good reason.
Apart from the language barrier, there is another aspect to consider.
I think I am not the only person who prepares himself for a buy by reading as much as possible about it.
Which means I know quite a lot about a few lights and practically nothing about their other lights.
And I don’t care a bit about the rest of the 50,000 items, from E-bikes and garden equipment to clothes and XXX-toys.
This is not an average brick and mortar store with 2,000 items where pop & mom have spent the better half of their lives.
I really doubt if the average CS-person realises that a multi-emitter ledboard is not a DIY-job for the faint harted.
But I do think they will realise that, provided you give them adequate information.
BTW I am not on anyone’s payroll in any way and have rejected several suggestions in that direction with the answer that I only want to be a satisfied customer.
I fought GB for about 3 weeks and they did the same thing in the beginning, $5 refund for a near $100 product. And they finally agreed to do a resend but want me to pay a handling fee of $50 or something bigger. Fought them for another week or so they FINALLY agreed to do a free resend… GB and BG these days really dropped their CS standards big time…
I’ve had two faulty lights from banggood with both satisfactory outcomes.
Like Noop i had a faulty MF01 head and they sent me a new head out to replace the defective one.