The almighty dollar. Probably figure you have insurance on the order they’ll just bill the post carrier. And get to double sell the item. That little packet was most likely picked up and resold or the warehouse worker just forgot to pack it. I’m sure they are told to hurry up. Every GearBest order I make when they take the picture the bin is full with tons of other envelopes of orders.
As others have said do not close the paypal dispute until your problem is fully resolved.
Last year Banggood messaged me saying that they wanted to refund me in full for an order that hadn”t arrived (over 60 days) but that their system wouldn”t let them while I had a paypal dispute open.
They told me to close the paypal dispute & send them confirmation that it was closed & they would refund me in full within 48 hours.
Being naive & never having been in that position before I believed them & stupidly closed the dispute.
This resulted in several weeks of me asking where my refund was & them saying I had now received the order.
They then changed tack & told me that the matter had been resolved.
Finally after explaining the situation to paypal several times paypal eventually refunded me as a one off gesture.
hmmm… This thread I will be using as reference for a possible dispute, since I received a lemon xt12gt. maybe it is a different case, since I received my order BUT it came defective. Any similar experience with you guys receiving a lemon flashlight? How did you make the dispute of having claimed a defective item? How was it resolved with banggood (if it really did) or with paypal?
Thank you guys for your help!
Like all else say, never close a Paypal dispute to resolve dispute just because vendor asks you to. It’s a con…. No brainer from here on out I hope.
so, should I make a dispute with paypal first or should I file a ticket to banggood first? Crap, Im just plainly disappointed 2 days after receiving my light, as this was the first time I transact with Banggood, clearly not a good first experience.
File a ticket for sure, so you can verify you did ‘exhaust your administrative remedies’ — did all that you could to get this fixed.And don’t let them get your goat.
There’s either a bad manager there telling some new employee to do this wrong, or a new employee trying to look good to management by “closing tickets” — either way, not acceptable.
I noted this thread as a cross-reference: Rating: [BG] BangGood.com
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When Banggood refunds you, it will automatically close the claim. If you close it, it can’t be re-opened.
This info should be stickied. They actually told me that the claim is “blocking” the refund, some pseudo-technical crap. Since they gave Bella a similar excuse they could be doing this to plenty of others.
Me personally, I give the place first crack at making it right.
If they don’t, then drag out the heavy artillery.
I wonder if even stoopit little issues like that could be costing them much more in business? Either lost business, people being extra wary (and not letting things go, just on principle), going to competitors, loss of goodwill, etc.
if that was in email or chat, select all, copy, and paste in here.
That might help to figure out who’s lying at BG, it’s either a support desk person or that person’s manager.
ok, ill have to contact banggood first, darn it’s just so disappointing since this is my first ever transaction with banggood. I hope they reply as soon as possible since I already filed a ticket to them last night and messaged “banggood” here in the forum.
Here’s the email.
So they just refunded me via the PayPal claim which automatically closed the claim. Money is now in my PayPal. So much for their system ‘blocking the refund’.
No surprise there.
Hello Sir,
This is Swi from Banggood.com, can you PM your order number and E-mail address to me? i will check what happened. Thank you!
Best Regards,
Swi
A response like this is honestly the best thing this thread could have gotten. I work for a major electronics retailer in a very specialized services segment. The worst thing I can hear from customers when there is an issue is “I don’t know who I talked to.” I can’t coach someone on how to handle an issue if I don’t know who made the mistake.
A rep asking for more info on the order means that said rep wants to fix the issue. I recently had an issue with an order lost in shipping and was pleased with how banggood handled it.
Yay for Swi!
Been there. Obviously you know by now, it is Their problem, not yours. Forget that order, and place another one. You will probably end up with 2 items. They will ask you to send back one if you do get two. My response to the please send one back: “yeah, I am on that”. Never heard again. It is just very simple with me, 40 days and my order has not arrived, I file a claim, then place another order. lol
I don’t care what their response is.
Now, I have been ordering from them for years, and I have almost Zero expectations at this point. I am partly convinced they don’t want the product to arrive until the claim period has expired. That way if you are not satisfied, product is damaged, bogus description or totally wrong item, you can’t file. But, that is a guess, who really knows. I have seen all kinds of strange items in my shipment that I didn’t order. Vice versa, things I ordered missing and so on.
Otherwise, they have been fairly decent to deal with and I will continue to buy from them. Sounds stupid right? It is. lol Well, personally, if it is a sub $20 item, and things go wrong, it typically isn’t worth my time to screw with and chase or send emails, videos or pictures. Maybe that is the game? It is rare things go real bad it is typically something minor.
What is the difference between the “60 days” that these companies are insisting many wait…versus Paypal’s deadline for opening a claim?
I ask this due to:
1) not trusting tracking info in the first place if it doesn’t originate from an actual shipping company that can be trusted (who knows whether some of this tracking info is even legitimate)
and
2) my dealings recently with items ‘claimed’ to be shipped (already) which indeed never were (not light related).