File a ticket for sure, so you can verify you did ‘exhaust your administrative remedies’ — did all that you could to get this fixed.And don’t let them get your goat.
There’s either a bad manager there telling some new employee to do this wrong, or a new employee trying to look good to management by “closing tickets” — either way, not acceptable.
I noted this thread as a cross-reference: Rating: [BG] BangGood.com
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