I have to say that my refund/return experience was very different than many others seem to have had.
I ordered 1 Tip CRI and 1 Tip on November 4th, received them November 23rd. The CRI was working right out the box, but the Tip I had to charge first.
After reading about the lockout-problem, I checked if they had the blinking switch. They both did. But the real problem was that the Tip had drained its battery, in about two weeks, just sitting on the shelf, not even in lockout-mode…
I e-mailed BG about the problem and got a response simply saying they will send a replacement immediately. Next day they informed that the blue-color was OOS, and if I could choose another color… I chose gold.
And now on January 6th, I got the new golden one!
And what is even more strange: they never asked any videos or returning the faulty-one, they just sent me a new one…
So, at least from me, 10/10 points for Banggood CS! :+1: