L4M4: Be prepared to have to fight for it.
They suddenly turned on me again. They offer me to replace only ONE of the three emitters!
Update on the communications so far:
#1.
posted 7 days ago by ME
The flashlight does NOT have XP-L emitters as described. The emitters look quite different than real CREE XP-L emitters do.
Also, they are very very dim. Flashlight tested with two separate sets of high quality batteries. But that does of course not help at all, since the emitters are fake.
I have had many good experiences shopping at FT. This time I feel very disappointed.
Pictures attached. Comparison Pictures are taken with manual, identical settings on the camera.
The beam spot pictures show the SKU 2461800 compared to a Trustfire TR-3T6 light that has Three XM-L T6 emitters. Those lights should be pretty comparable, but as you see in the pictures the SKU 2461800 is extremely dim in comparison.
#2.
posted 7 days ago by justina Staff
Sorry to hear the issue.
Please tell me except the light is dim, can it work correctly?
You also can’t judge it is XP-L emitters or not according to the light.
#3.
posted 7 days ago by ME
Yes the flashlight works.
And no, one can’t (usually) judge what type of emitter it is just by the light itself.
But you CAN judge what type of emitter it is by inspecting the emitters directly.
And the emitters in this light is NOT Cree XP-L emitters as advertised.
The emitters in this light differ from real XP-L’s:
-XP-L’s have domes that completely cover the die size.
-XP-L domes are also vertically cut on all four sides, making them not completely round.
#4.
posted 6 days ago by justina Staff
As the item can still work normal, how about we give you $5 gift certificate as discount to keep?
#5.
posted 5 days ago by ME
Your proposed solution is not satisfactory at all.
The point of purchasing the light in the first place was to get a light with Cree XP-L emitters.
This light is completely useless to me.
Please offer me a better solution. I am prepared to open a case through PayPal if necessary.
Regards,
Hans-Petter Vikhagen
#6.
posted 5 days ago by justina Staff
If you don’t want to keep it, we can arrange return and refund for you.
Could you please kindly help us to check with your local post office the cheapest airmail to Hong Kong? If the postage is very expensive, you can check for the unregistered letter mail to return this item?
Please let me know so that I can arrange, thanks.
Sorry for any inconveniences caused.
#7.
posted 3 days ago by ME
Thank you for your reasonable response times.
Shipping from Norway is, unfortunately, rather expensive.
The cheapest way to send from Norway is by unregistered letter mail.
According to the post office, the price is determined by weight and size (thickness of the package).
Letters that is thinner than 7cm 13,79 US dollars.
Letters that are thicker than 7cm costs 19,54 US dollars.
In its original packaging the flashlight is just around 7cm in thickness. If it just lays on the table, then it measures a little more than 7cm. If it is squeezed just a little bit, then it measures less than 7cm.
I am not sure exactly how the post office measures the package, so I don’t know if they will judge it to be thicker or thinner than 7cm.
In other words, cheapest possible shipping will cost either 13,79 or 19,54 dollars, depending on how hard they squeeze the package when measuring its thickness.
Sorry that I can’t be more specific.
Regards,
(my name)
#8.
posted 2 days ago by justina Staff
As far as we know our website also have many XP-L led on sell separately.
If we send you the XP-L led light, can you change and fix it yourself?
#9.
posted 22 hrs 23 mins ago by ME
That will be fine with me. Looking at your pictures, the XP-L’s like these https://www.fasttech.com/products/1609/10009336/1826503 looks genuine.
May I ask that you send me 3 of the emitters listed as “Cree XP-L V5-2A 1186.05LM 5700-6000K LED Emitter”
(https://www.fasttech.com/products/1609/10009336/1826503)
Thank you for being willing to solve this. This motivates me to continue shopping at Fasttech.
Regards
(my name)
#10.
posted 1 hr 31 mins ago by justina Staff
Thank you for your response.
We can only send you one 1826503, if you want more, customer may need toplace new order.
How about we refund you $4.34 gift certificate and you can place new order for it yourself?
#11.
posted just now by ME
1: The flashlight you sold me contains 3 led emitters that are all fake. Not one, not two. Offering me to replace 1 out of 3 makes no sense.
2: I already refused to accept a $5 gift card as compensation. What makes you think i would suddenly accept a $4.34 gift card?
Please make this right. Do read through the discussion we’ve already had. And please offer me a more acceptable compensation. I’ll give this one last try before I am forced to take this to Paypal.
Regards,
(my name)