that makes no sense, check the order history and email ?
ok I checked on a desktop and here it does show the L6. Much better
If this order gets screwed up by BG I am DONE with BG. I only ordered for a buddy of mine. Considering my past issues with BG, I only bought as a favor for a close friend. Only reason I went back to BG.
I ordered mine on 1/15 like I stated earlier and it was supposed to be here on 2/14. Well guess what? It came today! So have hope mmalive
I am very disappointed with my order.
I ordered “direct mail” from Banggood, and have now received two letters of demand from a courier company for “customs duties” on an online order with threats of additional costs and (later via SMS)storage fees if I do not pay immediately via EFT. In these demands there is not a hint of information to confirm what order they are talking about. My first instinct was to report it as fraud. They have not responded to my query email either.
46 minutes online chat to a Banggood agent who still did not understand the problem. I give up.
Up to now (100 orders plus) I have only ever been charged customs duty when collecting my order from the post office. I never expected another company to be involved in a direct mail order, or to receive a demand without a shred of evidence.
Here’s a lovely line from their website:-
How would you react to a letter like this?
maybe try call them? perhaps there are new rules for customs this year for your country ? u can always refuse to pay and let it go back but not sure how the money will be refunded for the order. Since i doubt banggood cares if someone has to pay customs…
Banggood attitude is that it is not them asking for the money, it is customs, so not their problem.
My problem is that it is not customs asking me for the money, it is a 3rd party appointed by Banggood, with no supporting evidence, no way to confirm it is not fraud (I have been charged duty only 3 times on 100+ orders), and not the process I ordered or have come to expect. Their approach to a customer is demand first, and ignore queries.
This has left such a sour taste in my mouth I want to just wash my hands of it, write off the L6, and stop ordering things.
ah okay, that sounds weird then… u should contact BG see what they say? its not ok for third parties demanding extra money like some mafia thing….
it could be they ship dropship via that company and the fees needs to be paid by the buyer and not from them im not sure how it works? it looks weird that mail ja…
I already had a 46 minute online chat with Banggood, their consistent approach was that it was not them asking for payment, so I should not query with them. They did not understand that I have a problem with the approach of a company appointed by them, making demands without evidence. I have no problem paying customs themselves, they just don’t get it.
it says this about that buffalo site,
We are an on-line retail channel provider from China to Africa. Designed to help all companies to have the best and most efficiant logistic services from China to Africa. With us you don’t need to endure the services that cost you half a month or more, the fastest we can do is 3 days to JNB (Door to Door). With BUFFALO, anything to do with logistics, please just leave them to us. Just a mouse click, your product will be at your customers’ hand. Trust BUFFALO,is to believe that the future of African E-commerce.
Order now
Online Ordering (Group upload - Excel File)
Sending parcels to the closest BUFFALO HUB (Read Contact us)
Cut of time 17:30 (GMT+8:00), Warehouse time shall prevail
02 Collection warehouse
Declaration information check
Re-check weight, approve final price
03 China Clearance
Submit the declaration information
Custom Check
04 Transport
Parcel goes to Africa
05 South Africa Clearance
Clearance in South Africa
Pay custom duties and vat
06 Dispatch
Door to Door delivery with POD
I guess u cant escape the customs checks and fees… is the tracking number the same as banggood sent out ? then i guess its legit.
I am not trying to escape customs, though that would be nice!
I just balk at paying such an unexpected demand letter without any supporting evidence, from a company I have never heard of, on an order that was placed via direct mail and thus should not have involved anyone else.
There is no way I can know if the charge is legit, maybe they make their money by just charging everyone or adding an admin fee despite having been paid for their services already by the sender.
it could just be BG is using that shipper now to south africa and maybe thats why u get fees now?
Come on guys. Stop complaining about customs fees. That is part of buying overseas especially China, Hong Hong.
FYI: At least you guys got Convoy L6. The one ordered for my friend since 1-12-2019 has not arrived or will never arrive. Mind you purchased WAY BEFORE CNY.
Also, I will wait until end of week. Then paypal/credit card claim coming.
Completely missed the point.
Did I? I must have missed that.
Zulumoose, I would not pay a dime, looks shady. I would never pay a customs fee to a third party “company”. Looks like scam to me.
it should arrive, if its sent out then its in hands of the postal service and couriers.
u can also go to www.packageradar.com and type in the tracking info and see what it says?
Can you ask Buffalo to send you some proof about what they want to charge you for? I think it is absolutely reasonable to ask for more information if they forgot about it in the first place.
Just had a long chat with a Buffalo rep. Their attitude is disgusting.
They have added administration fees on top of the “customs fees” which they will only verify through their own Buffalo branded online documentation. I have told them they must either send me customs documents I can verify myself, or send the parcel back to Banggood. I also told them I will not be dealing with Banggood again because of their involvement and the way they choose to approach and deal with customers.
I hope they lose their Banggood account soon.
This kind of nonsense makes me feel sick, and very angry.
I would not pay anything and would request full PayPal refund. You did not receive the package, that’s it. One thing I don’t understand, why do you have to deal with some company Buffalo? Did you choose the company as shipping method? Here in EU, we only pay customs fee to Post Office, Fedex or UPS and prior to that, we receive all paperwork. Btw, they request R54,90 (5 USD)? That’s weird.
I asume thats because BG wrote a low value on the package perhaps? so based on what it says led flashlight 20$ example then they want 5$ fees? lol…