Do you think Simon Convoy would help my case?

Simon’s customer care is extremely good. He’s always seen me right in the end, and he will send you a replacement package if need be. Sometimes the original package shows up after all, though, and then you’ll need to agree with him whether to buy the extra stuff or send it back to him.

We were talking about this sort of thing a few days ago; you can see my 10 week shipping experience with a Convoy package here if you’re curious.