I’ll order again, but taking into account taxes and handling through DHL based on orginal price. So, prices/discounts must be really good.
This is stupid beyond belief.
Yes, it was a nice gesture.
BTW this part, which they still don’t accept is NOT true. ‘this amount is listed on both our product page and on your transactions page on drop.com/transactions.’
I have just checked again, there is no mention of $24 anywhere on my transactions page.
I think this is exactly as they said it, internal logistics teams see a different price on their end. Had the same issue so many times with other shippers, even AliExpress. seller/CS tells you one story and the guy picking and packing/printing the label has some other information.
These people have no way of knowing at what discount, coupon or what rebate you purchased the product. Gearbest i.e. always put down the original price they had pre-discount from their website. which was a ridiculously high price.
Super confusing.
UK customs sounds like a bitch… I feel sorry for you guys.
> paid 16.71
> they listed $24
How much extra customs fee did you have to pay? 
And congratulations on your courtesy refund. 
The customs fee was a small £3.83 - but Royal Mail charge a whopping £8 to collect it - I say collect - I paid online lol! To be honest, years ago a postman actually collected it - not now, which makes RM a lot of money for nothing - to be honest I don’t know why they are even involved- nowadays you could just pay Customs directly, and I see no reason why that isn’t so - it’s all a big old con.
I have also applied to customs to have the £11.63 returned, and am awaiting the result.
Principals - they should never be forgotten, no matter how petty - not if you KNOW you are right and are being wronged. They EXPECT you not to make a fuss, and that is why they get away with it.
Not with me though. :smiling_imp: 
ouch!
what was the DIFFERENCE in fee?
between the
> paid 16.71
and
> they listed $24
This whole situation sounds like a case of “Monty Python Meets the Three Stooges in a Catch-22”.
Well, it’s not so much about the dollar value as the UK VAT threshold. You can buy items for £15 or less - no VAT and no collection fee, nothing.
So the $16.71 wouldn’t have had any vat or fee as it was just below that. The vat over £15 is 20%.
> the $16.71 wouldn’t have had any vat or fee as it was just below that. The vat over £15 is 20%.
I see… thanks for explaining
so, it comes down to the stated $24 value that drop put on the package…
I hope you can convince Customs that the stated value on the package was not correct
I hope you win a refund of the $15.22 in customs fees
certainly hardly seems worth buying a Tool for $16.71 given the way drop fills out the customs value.
at least so far, due to the courtesy refund, your net cost for the Tool is $15.22 (the fees)… so you already got the Tool for less than it cost…
Final update on this, a letter came this morning from the Border Force and I won the case - full refund on the £3.63 VAT 
They won’t refund Royal Mails £8 charge for ‘presenting it’ to customs - even though they didn’t, DHL did 
who then delivered it to my local post depot, all RM did was deliver it like any other parcel.
I could fight that too, but to be honest I can’t be bothered now since i already had a full refund from Drop.
thanks for reporting back to us.
time to found a European version of drop.