Hi Guys,
Recently really sorry bring you so much trouble because of the long time processing orders and lost orders, after some communicating, feedback and survey, it’s time to send you the suggestions and explain
1.For long time processing orders
When you find your order is long time processing, please go back to check GearBest product page to see the dispatch time or see if there is special statement about the stocking time
If no special statement, it usually will take about 3-5 business days ( Business days is not including weekends and public holidays, sometimes it may take 5-10 business days because of some special cases )
Recently some flashlights delay to a long time to ship because the delay of the supplier and manufacturer, beg all of your kindly understanding, we can’t control some things like that, we just want to make more members to get the amazing price
( in fact some products is planning to stop producing, but because of the huge orders needing, the manufacturer decide to produce extra )
2.About the lost orders
(1)I suggest the buyers wait for 45-90 days from the shipping date, as I have met some buyers to get the package after 80 days ( if you want the delivery time shorter, suggest you update your shipping method )
The delivery time effected by many factors，such as policy, weather, war etc
(2) if your order doesn’t include a tracking number ( over $40 order will get a free tracking ), suggest you buy a tracking number at least, if including a insurance, it will be better ; if you have a larger order, I strongly suggest you buy the insurance
(3）if one buyer has many lost orders without tracking number, according to the refund record, our system will add the buyer to a special list , the listed buyers’ no tracking number order can’t be shipped in the future
( as some buyers abuse the no tracking orders to get the refund )
(4）about the shipping method, if you choose the Flat Rate Shipping - Auto(Free)， then the shipping method is decided by our system according to the order’s amount, order’s profit and the order’s destination etc
3. Really sorry recently bring some customer an unpleasant experience, if you need any help, please be free to contact our Support Center ( http://support.gearbest.com/ ) and CSgearbest in BLF ( http://budgetlightforum.com/messages/new/12006?destination=user%2F12006 , if you don’t get a satisfied solution from our Support Center, suggest you contact our csgearbest in BLF )
In order to keep the BLF Clean and make Gearbest know your problem quickly, suggest the customer to send your problem to CSgearbest in BLF or post at these two places
(1)GearBest shipping issues survey in BLF GearBest shipping issues survey in BLF
(2)Rating: Gearbest.com Rating: GearBest.com [AVOID]
we are deleting some posts so as not to put a fellow vendor in a bad situation, which was not our intention in the first place…so please kindly accept our sincerest apologies.