They should be replying, theres even whole thread made by CSgearbest here regarding their shipping issues.
Try to get in touch with CSgearbest user here on BLF and sort the issue.
Let us know how it goes ;)!
Youre not the only one.
Bdpf79:
You can try here:
Or here:
Or here:
Or here:
Thanks.
I’ll try one of the links above.
On a side note, what are these guys doing with their shipping?
I mean, I receive stuff from China all the time (Fasttech, Ebay, etc…) and sure it takes a while (1 to 1.5 months) but to have 7 orders not received in over 2 months is a bit much.
Are you using the free untracked shipping? 2+ months is usually really unlucky, but not uncommon.
I’ve taken to only ordering with tracking, upgraded, or expedited. Even just the tracking option seems to really improve shipping times (5-10 days vs 1 month+).
Hi bdpf79,
Thank you for placing your order with Gearbest.
If you haven’t receive the order within 45-60 business days from the dispatch date, please feel free to contact us and PM us.
We will check it and try our best to solve it for you.
We wish to apologize for any inconvenience this may caused.
Thanks for your kind understanding.
Best Regards
Gearbest Customer Service
http://www.gearbest.com/
I didn’t want to post in this thread since this one is for “DEALS” but since you are replying here and not on the other thread
then I have no choice.
CSGearbest,
I did.
Unfortunately for your company, your products ship slow, customers get pissed off, and then you have your useless Customer support that likes to give the run around to customers, exchanging dozens of emails without any relevant purpose or information.
So I opened a ticket stating that I was currently waiting for 14 shipments from GB and that 7 of them are over 60 days from date of shipment.
That’s pretty alarming if you ask me.
Here’s the best response your great customer service can come up with:
Dear Bruno,
Thank you for placing your order with us, I’m so sorry for this inconvenience had been caused to you.
As you selected Flat Rate Shipping and didn’t request a tracking number during the order checkout stage,so no tracking number is available with this order.
We extremely sorry that you have not received your order yet.Please rest assured we will do our best to help you.
Please follow these steps:
1.Check whether the shipping address,you indicated in my orders is correct
Address: My address was here
Is it correct?
2.Contact or go to the local post office in charge of your area: State your name and your address.
In some cases the post office will need you to collect the package there.
Once you have checked with the post office, let us know the result.
3. You can also ask your neighbor or your family whether they help you signed for the parcel.
Once again we are sorry for this inconvenience, and we will do best to resolve it to your satisfaction.
Kindly review warranty terms and pictures instruction are on this link http://www.gearbest.com/about/warranty-and-return.html.
We look forward to hearing from you.
Best Regards
Zilla
GearBest Customer Service
http://www.gearbest.com/
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Really? that’s the best you can come up with?
So of course, to keep the ticket open, I answer, but that doesn’t help in any case advance anything:
1) The address is correct and is the same as I’ve always had with Gearbest.
2) You can’t just go to the post office and ask if there is something for me! If there would be a tracking number yes but with no tracking, the Canadian post office will not help me.
3) Why would my neighbors sign a package for me? The package is not registered and therefore does not require signatures.
Like I said before, I’m usually patient when it comes to receive items from China but 7 PACKAGES NOT RECEIVED AFTER 2 MONTHS IS RIDICULOUS!!!
I will wait until the end of the week, if nothing is received by then, I’ll open 7 paypal disputes.
I will also do the same for the remaining 7 orders if and as soon as they reach the 60 days mark.
I receive stuff from China all the time, from Fasttech, Ebay, etc… and never has anything took 2 months, even less 7 packages at once.
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Like I said, that’s why customers get even more irritated, because of the lack of customer service.
If I have 7 packages that haven’t showed up in over 2 months,
- don’t go and ask me if my address is correct since these are not my first orders
- don’t ask me to go to my post office with my tail in between my legs since I have absolutely no information on the package that they could help me with
- don’t ask me if my neigbors signed a package for me if the package is not registered and therefore doesn’t require signature
For F**k sake !!!
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BTW, ticket number is T15102409012
Orders are:
Order W1508112116545951 shipped Aug 13 => 75 days
Order W1508140801067426 shipped Aug 18 => 70 days
Order W1508160640291779 shipped Aug 18 => 70 days
Order W1508170801032351 shipped Aug 19 => 69 days
Order W1508170810238041 shipped Aug 18 => 70 days
Order W1508221743292992 shipped Aug 24 => 64 days
Order W1508240504221255 shipped Aug 26 => 62 days
I also have another 2 order that will hit the 60 days mark next week: W1508291744567544 and W1509071314461715
Look at the 1st 4 orders: 2 months in a half! and that’s not counting the week or 2 that it took you to ship!
Like I said before, I’ll wait until the end of the week. If none of those show up, then I’ll have no choice but to open 7 paypal disputes.
I’ll also open another paypal dispute as soon as any of the other orders reaches 60 days
bdpf79 why are you whining about this in the thread?? 
didn’t CSgearbest just ask you to PM them?? If you don’t know how there is a send PM link under every users name.
If i see a new reply to this thread i am hoping for an interesting sales post or something about an ongoing sale, and not a bunch of post that should be directed directly to gearbest’s customer service.
Just PM gearbest or CSgearbest and they will help you out.
VolumeBest promotions for larger orders buyer
http://free.timeanddate.com/clock/i4vtg6qo/n33/tt0/tw0/tm1/ts1/tb4
Beijing Time Clock
*
http://free.timeanddate.com/clock/i4vtg6qo/n1440/tt0/tw0/tm1/ts1/tb4
UTC Time Clock
PS:
1.flash sale can’t be available for mobile phone to buy, please don’t discuss the price for some items which don’t post out the price, don’t paste/quote the flash sale unless you can delete it when the flash sale is closed
2.if you don’t see the right price, please add it to cart to check or clear the browser cache ( final price should be subject to the order price, as for some very limited quantities flash sale, it goes fast before you place the order )
3. flash sale is only available for Chinese warehouse
EU Warehouse and US Warehouse for Halloween Sale
10.30 closed
http://free.timeanddate.com/clock/i4vtg6qo/n33/tt0/tw0/tm1/ts1/tb4
Beijing Time Clock
*
http://free.timeanddate.com/clock/i4vtg6qo/n1440/tt0/tw0/tm1/ts1/tb4
UTC Time Clock
Scooter flash sale and promotions ( Oct 30th-Nov 13th)
One: Lucky winner for buyers
two: flash sale
10.31th 08:00 - 11.2th 20:00 in Beijing Time ( 00:00-12：00 UTC time )
1.$278.99 for Q3 4400mAh Dual Wheels Self Balancing Eco - friendly Electric Scooter Easy to Learn - EU PLUG BLACK
2. $278.99 Q3 4400mAh Dual Wheels Self Balancing Eco - friendly Electric Scooter Easy to Learn - US PLUG BLACK
11.6th 08:00 - 11.8th 20:00 in Beijing Time ( 00:00-12：00 UTC time )
$195.99 P1 2200mAh Battery Children Electric Twisting Scooter for all the versions and colors
11.3th 08:00 - 11.5th 20:00 in Beijing Time ( 00:00-12：00 UTC time )
Aosder 4400mAh Battery Electric Balance Scooter - EU PLUG BLAC
Aosder 4400mAh Battery Electric Balance Scooter - US PLUG BLACK
$229.99 10.31th 08:00 - 11.12th 20:00 in Beijing Time ( 00:00-12：00 UTC time )
Superb design on this 1, I like, can’t afford it thou but if I could, this one would be the one
wow, it’s so cool, wish one day it could be in huge discounted price :bigsmile:
Are You planning to flash sale XTAR MC1 ?
and maybe Nitecore EC4S? 
Hi Serp, please keeping your eye on this thread , it will be coming soon
Hi Kozy, Thanks for liking it, but it’s not a good time now to do any flash sale about the Nitecore EC4S
http://free.timeanddate.com/clock/i4vtg6qo/n33/tt0/tw0/tm1/ts1/tb4
Beijing Time Clock
*
http://free.timeanddate.com/clock/i4vtg6qo/n1440/tt0/tw0/tm1/ts1/tb4
UTC Time Clock
PS:
1.flash sale can’t be available for mobile phone to buy, please don’t discuss the price for some items which don’t post out the price, don’t paste/quote the flash sale unless you can delete it when the flash sale is closed
2.if you don’t see the right price, please add it to cart to check or clear the browser cache ( final price should be subject to the order price, as for some very limited quantities flash sale, it goes fast before you place the order )
3. flash sale is only available for Chinese warehouse
EU Warehouse and US Warehouse for Halloween Sale
11.2th update
11.2th 19:00 —11.3th 06:00 in Beijing Time ( UTC Time 11:00-22:00 )
11.3th 19:00 —11.4th 06:00 in Beijing Time ( UTC Time 11:00-22:00 )
1. $12.99 for Convoy S2+ ( Blue and red ) flashlights
2. $23.99 Yezl Y3 Cree XM - L2 1100 Lumens 26650 Waterproof LED Attack Flashlight with 4 Switchable Modes
4. $34.59 Shadow JM35 Flashlight 26650 - MT-G2 (5000K)
$32.99 Shadow JM35 Flashlight 26650 - XHP-50 (6000K)
5. $12.93 3.7V 2500mAh 18650 Rechargeable Li-ion Battery ( INR18650 - 25R ) - 4PCS GREEN
Are you sure? :_(
I would like to buy EC4S
maybe on the Black Friday?
At the moment, GMT+2 Courui and Yezl are on sale, the rest are not.
Oh and will you have sale on Skilhunt DS16 XP-L AA/14500 flashlight ?
Competition has it for 32.48$ with regular price, no coupons used ;)!
Review here (I did it, so pardon me for its a shameless off-topic plug, I admit!)
You might try the GroupBuy that is currently in progress:
Thanks! :party: