I recently had two cases, one where my Yezl Y3 was delivered broken and the other involving non-delivery of my Red Convoy S2+. The first was succcessfully concluded within 8 days of my filing the claim. The second is on its way to a successful conclusion (just waiting for my account to be credited). Details below.
DOA Yezl Y3:
Missing Red Convoy S2:+
Summary of orders so far this year:
1 order delivered on time.
1 order DOA (Yezl) _ GB Wallet credited in full.
1 order missing (Convoy) _ GB Wallet credited in full.
2 orders awaiting delivery (recent orders).
While I’m not satisfied with Gearbest’s record for product delivery, I am satisfied with their Customer Service.