What is this forum? how to bad mouth Ridgid?
It’s highly obvious that the guy in the first video is drunk, I wouldn’t take anything he has to say as being serious.
The second video we have no clue how he treated that battery, and why didn’t Ridgid honor the warranty? we don’t know if he bothered to register the tool! He may have thought that he bought it and that’s all he needed to do, people are stupid and lazy that way.
I have a Ridgid drill and hammer drill, I bought in 2008, I’m still using the original batteries and they run just fine. I also use the stuff pretty extensively, probably not as much a pro but I do own a lot of rental property which I maintain myself and have to use my Ridgid stuff frequently. I also registered the tools which I have an account on Ridgid website that shows that I did plus I printed out the information for hard copy proof. I put together a large deck using deck screws with the hammer drill and that thing made short work on the deck.
I have a friend who also bought the Ridgid drill and hammer set, he’s a handyman and does jobs all over the county as well as out of county jobs, and works on my stuff when I can’t do it, he uses his stuff everyday, no problems in 8 years of use, still on the original batteries and he got the larger batteries than I got so he can run his stuff longer on a charge; later he also bought the Ridgid battery powered circular saw, the portable light, a reciprocating saw, and a grinder, no problems with any of that stuff either; of course he needed more batteries, the original batteries are still good but he needed a couple of more and those are also fine.
It doesn’t end there, my friend the handyman knows of other professional builders that use Ridgid and none have ever reported an issue.
I told a friend of mine who was beginning to build his own house and wondered about my Ridgid tools if they were any good, I told him I thought they were great for the price and the warranty, so he bought a drill and hammer drill set along with a circular saw, he built the house and those tools worked without fail during the process, he’s now had those tools for 5 years without any issues.
Does that mean they are the best on the market? No, Milwaukee probably makes the best on the market these days, but a lot of people don’t want to spend that kind of money either, plus they don’t get a lifetime warranty…as long as they register the tools correctly.
The only complaint that I have with mine concerns the power of the hammer drill, mine will not undo lug nuts on a car, but mine is an older design, I asked my handyman friend if his could remove the same lug nuts mine failed on, so he tried his and it did take them off. His is the same 18 volt style as mine so not sure what’s different other than his is a newer version of mine, and I think his has more foot pounds of torque than mine, which is ok, I don’t need mine to take off lug nuts, I was just testing it to see if it would, and the newest brushless units really ramped up the foot pounds of torque vs any of my friends stuff, or mine.
Here you go here’s a quote from a guy who works for ridgid
_Coming from a former employee of Emerson Electric(Ridgid and Ridge Tool co.) and currently an employee of T.T.I.(TechTronic Ind.) I can tell you all benchtop,stationary, and hand held tools(drills,sanders,saws,etc…)are manufactured by T.T.I. with the exception of four tools which are made in Germany by Metabo for us. T.T.I. also does some private label for Sears Craftsman and a small amount of Mastercraft for Canadian Tire(Canada only) to their spec requests.Other than the four tools made in Germany all other tools are made in either Taiwan or China(except Ryobi routers -they are made in South Carolina,USA). But you must remember these tools are made in our own manufacturing plants not by a manufacturer who is making for every Tom,Dick,and Harry. The quality control is tighter and by producing in house we can keep costs down and in turn relay a cheaper cost to the consumer.Also, T.T.I.purchased all the tooling(moulds)from Emerson Electric when they bought that division from them so the tools are pretty much the same except for the colour change and a few improvements they made on certain tools(and we lowered the prices on most tools). Emerson Electric still makes the wet/dry vacuums and air filtration units and Ridge Tool(a div. of Emerson Electric) is still making all plumbing tools and devices. Hope I’ve answered your questions without too much detail.
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Froze back now, a lot of other tools are made in China without the oversight that TTI has, and they are made by a factory that will make a bunch of brands, but not TTI tools, TTI has their own manufacturing plant and they don’t make tools for anyone else either, so the quality control is higher than a lot of other tool companies.
Here is another forum discussion concerning a person that bought some Ridgid stuff:
That forum guy expressed some concerns about filing for the warranty process, when I got mine I never had any hassles, so maybe Ridgid changed their requirement like the receipt thing, I never had to send mine in by registered mail, but it’s something to be aware of. Don’t ever throw away that receipt, not sure from the forum guy if he had to send the original in or a photocopy would suffice, if he had to send the original than you need to make a copy of the original, or better yet go to Home Depot and have them print you an original, or even better yet make sure you get two receipts when you buy it. Also make sure you print a copy of the warranty information from the website so you have hard proof they registered it. Be always thinking what you can do to protect yourself, and always follow their guidelines by the letter! This is true for any warranty on any product, not just Ridgid.