Now a couple of days short of 3 weeks (18 days to be exact) since I placed an order which still hasn’t shipped. I was going to order two more flashlights but now holding off as I’m losing confidence in what was a good customer service experience. This may be my last order with Hank.
Glad it’s not just me. I ordered 2 weeks ago and it hasn’t shipped.
I’m on the same boat . What if he was sick ?
I’m sure he could just let us know via BLF or Reddit if he were sick. My limit is 4 weeks until I file a PP claim and walk away.
Waited my blue swirls for over 100 days so i’m hard to discouraged . But it remains very intriguing .
I’m perfectly willing to accept that he’s very likely swamped with orders because of the Reddit post. It’s very hard to scale up fully custom manufacturing like he does quickly. Having said that it would be nice if he could let us know here what the issues are, and how long he expects it to take to resolve the backlog.
Your order may be in limbo somehow.
Even with the increased workload, Hank’s still been sending out plenty of lights. It’s just taking much longer than normal due to factors which we aren’t fully aware.
This
Delays I can understand if I were kept in the loop, hearing nothing on eta and seeing no movement on my current order from processing isn’t inspiring me to move the flashlights sat in my cart to checkout.
You know that for sure ?
My order of 2 flashlights with custom leds was shipped on November 16. I ordered them on October 30.
Hi, everyone, I’m not sick, only busy.
We are a bit overloaded with the recent orders, but we are still working every day to send the orders.
I’m sorry for the delay, if you can’t wait, please just send an email, we will refund immmediately, again, apology for the delay.
And there you have it.
Thanks Hank. Can’t wait for your new model!!!
I got my e21 D4v2 today. It’s beautiful. Shipped Nov 10. I think ordered Nov 3.
Not bad. I think there was a holiday around there.
you guys need to chill and be patient, maybe email hank and ask whats going on, instead of filing PP claim and walk away. i mean feel free to walk away, not that anybody else would care, including hank, hes done nothing wrong, hes got plenty of business, not desperate for 1 more, you’d be the one missing out on great lights, it literally impacts nobody else.
personally i placed an order on nov 19th, for 3 lights, heard nothing for 2 days, emailed hank on nov 21st around 10am, he replied by 10pm, apologizing for the delay, and i got a tracking number on nov 23rd, which is yesterday, so its not bad at all. he hasnt exceeded my expectations, but im also not disappointed.
though YMMV, it may depend on the specific light, i got k1, kr1, and kr4. my guess is if you guys ordered d4v2 or something, its very popular, and it might be running low on stock maybe?
Niajef, Hank just replied. Check a couple of posts back. I for one am not complaining. I understand how life works, so I have plenty of patience for people like Hank.
Anyone have a problem contacting Hank here via BLF?
I’d like to place an order with flashlight parts not listed in the store, but Hank has been silent since the beginning of the month.
I wrote again a few days ago, but still silence.
I wanted to share two things-
I got the new KR4 deep carry clip in, its friggen AWESOME! Sits perfect, fits on my KR1 and kr4 perfect (have yet to try the d4v2), doesn’t pinch heavy jeans like the FWxx deep carry clips do (for me), and I couldn’t be happier!
Second- there was a mixup / issue with my (parts only) order and Hank is taking care of it. No issues, no pictures, no BS. I just sent him the info to show how the mixup happened and he responded within 24 hours (China opposite US time wise) to let me know of the resolution. The mixup was honestly mostly my fault more then his because, although I paid him the correct amount, I had sent 2 emails over 6 weeks in the same email chain. the first email contained a smaller parts list than my second email(Second Emil parts list was what I paid for), and the first emails parts was what I received. I sent the confirmation of pricing from the second email to hank showing what I paid for and explained how, because of my confusing email chain, I was sent the smaller parts list from the first email, and he acknowledged and is remedying the issue.
Hank is (I think MOST of us would agree) one of, if not the best, busienss owners and sellers in this market. Hats off to you man, and thank you for the great products! And excellent service. Alright, enough a kissing, just thought this was worth sharing for new buyers.
Art
I think last I read, he was still inundated by orders - probably in part from that trending Reddit post.
Orders are going out a bit slower too, unfortunately.
Could I ask what custom LEDs did you get and why? I’m trying to decide which Hank light to get next and I’m thinking maybe the D18 in either 2700k, 4000k, or deep red. Any suggestions? I have a KR4 in 2000K (love it) and a D4Vs2 in 6500 - beautiful light but I’m moving to warmer and getting away from 6500s
New Model?!?