My first GB order - they want another $35 for more shipping.

[gearbest]

@Yokiamy

Now, is there any chance that store credits can be used to buy a product in total instead of only a maximum discount of 30% on the product?

Hi, store credits? you mean the Gerbest Points or Giftcard?

As to Gearbest points:

You can use points for discount if you have at least 50 points. The discount (from the Points) cannot exceed 30% of the item sub-total cost. (Note: Selected promos may have a different cap.) Coupons cannot be used together with Points to reduce prices.

As to Gearbest giftcard:

The giftcard will be applied to your account by Gearbest staff. Please use it before the data we showed you 20XX-XX-XX.

To use the Giftcard: Please choose a product or some products within the giftcard value. Not allowed to be used with other payment methods.

Good day

Gearbest

[gearbest]

@jch10400

…do you have people who regularly check the site for consistency? As an example, when the regulations for shipping Li-on batteries changed a while back the order pages were saying “free shipping to the U.S.” but when I tried to add batteries to my cart it told me the batteries couldn’t be shipped to the U.S. What was really puzzling is that it even said this if I tried to order from the US warehouse with shipping to the US. Anyways, keep up the good service and low prices.

Hi, thank you for your question, we have one special department to regularly check the site for consistency, exactly;)

You now still face the same question about the shipping batteries to US?

Would you clear the cache of your browse, and have a try, then, effective or not?

If not the info as the page said, later, please help me and send me the link of the item, can I?

Would you mind giving us your advice on the thread: USA Registered for Batteries Logistics + GAW

Thank you

[gearbest]

@Lexel

I ordered this RC car last year, with 7€ shipping to Germany
http://www.gearbest.com/rc-cars/pp_351315.html

and the box is quite big

now its 7€ cheaper and with free shipping

Hi, Dear

I am sorry for such a thing— shipping methods charger difference.

Promotions has too many ways, so is the free shipping info now.

Days ago, we made a deal about Utorch UT02 at 29.99$, actually, more than 10$ below the cost.

And some customer had ordered the item with 33.33$.

We know, UT02 normal price is 39.99$ always.

So for those got it at 33.33$ or 39.99$, they might be upset, but for people ordered it with 29.99$, they might feel happy, right?

Haha, really hard to make a 100% balance, but we really wanna make it in dynamic way.

Hope you can understand.

Thank you

[Joshk]

It’s day 16 since I ordered - and this morning the tracking info finally shows it has been ‘accepted’.
I do wish GB had contacted me immediately after my order instead of waiting 10 days for me to contact them. Perhaps that is something that can be improved upon within GB for future shoppers.

[gearbest]

@Joshk

It’s day 16 since I ordered - and this morning the tracking info finally shows it has been ‘accepted’.
I do wish GB had contacted me immediately after my order instead of waiting 10 days for me to contact them. Perhaps that is something that can be improved upon within GB for future shoppers.

Hi, your item has been processed in KUNMING EMS, CHINA at 9:48 am on July 7, 2017.

I sent you the tracking number and tracking site to your BLF inbox, have your check, please.

Kind Regards,

Gearbest

[Joshk]

I received it yesterday and it was exactly as pictured. Yay! Even with the minimalist design, it’s well built. Everything is tight and square. I highly recommend the product. Here’s the successful test file on a post-it note. It took about 20 minutes.

[MtnDon (Don Miller)]

and now their page lists it as discontinued

[Joshk]

Yea I got the last one… it said One in stock when I ordered, then it said Out Of Stock. They are elsewhere online, it’s a 500mw “A5 Mini Laser Engraving Machine” by EleksMaker.

[The_Miller]

you tease!
glad it worked out!

[Joshk]

Beings this is a flashlight forum, I should measure the throw

[gearbest]

Hi, Dear all
Thank you
Although Joshk’s package is not about Flashlight, he is our BLF friend, that is the point I should do my utmost to help him out.
I am happy, as a representative in the forum, I do what I can to solve problems for you.
And thank you all, for your kind support and trust when the problem happened.
I should make an apologize in advance if I would not instantly notice your seeking-for-help, then please turn to my PM to give me a reminding, can I?
Thank you, happy everyday~

[MtnDon (Don Miller)]

:+1: :+1:
I hope that means the same thing in Chinese as it does in American English.

[Joshk]

Thanks again Jona. And BLF is the reason I originally recognized the name Gearbest in my Google search list for the A5 laser, and visited your store. I thought I should get a second opinion on BLF about the unusual shipping issue. Nobody on BLF said it happened to them, so honestly I would have paid the extra money. But GB covering the extra money was a very kind thing and should put everyone’s mind at ease. It’s very good for the GB reputation. Thanks again.