Giancarlo, your frustration is completely understandable. While Neals’ communication is absolutely lacking, most of those who have issues with him had their problems resolved without ever hearing from him directly. It appears only a small number have had to resort to PayPal to find resolution. Unfortunately that still isn’t an entirely acceptable situation but it does mean things will eventually get squared away.
Also while these issues aren’t new, I’m sure the current situation in China has exacerbated them significantly. Everyone is likely to experience delays on shipping of purchased items. That doesn’t make it any easier if you are the customer, but it is something to keep in mind.
If the time frame is long enough to warrant it and you’ve had no response from Neal, I’d go ahead and open the PayPal dispute. It might be enough to get the ball moving on his end.
For the record, if it sounds like I’m defending Neal. I’m not. I’ve had a couple of (relatively minor) issues with his store also and I’m not inclined to make any more purchases given how many amazing vendors there are out there (Intl-Outdoors, Mountain Electronics, Convoy, Jaxman, Illumn etc).
To help avoid any confusion sb56637 is the owner of the forum and he is the only admin/moderator.
It’s not uncommon for long time members to try and step in and cool down situations because as forsh pointed out this is a great forum and members want to try keep that going.
So while there is a strong community commitment to keeping things pleasant sb56637 is the only official voice for the forum.
FWIW there was a thread started to try and keep issues with Neal’s customer service in a single location…