I feel like I walking a tightrope. “Hi **we’re getting your order ready to be shipped. We will notify you when it has been sent”. That was Dec 12. When I chk my calendar, today is Dec 22. I still don’t have update. So…. .shipped and no update or maybe no ship no update??? Which one pls?
At least Neal is responding to you. Most of us don’t get a reply.
I have always had a reply from Neal.
How do you communicate with Neal?
I tried email and messenger.
I just check and verify that my last order of Nov 29, 2019, still shows as “Unfulfilled” on his website.
Some day it will say something else.
I figure delay can only be good — might get a newer version of Anduril; might get a flashlight someone has bothered to check for working correctly; might get one someone has used compressed air to blow out the metal fragments and debris from thread cutting; might be someone has been checking things are screwed together properly; or, might be anything could be being done better.
Or, might just be waiting in a stack somewhere, of course.
I feel for you. I never got responses and I will NEVER order from him again.
Did you know there is a thread specifically about negative experiences with him? It is hard to imagine with all the complaints that the guy is still in business.
I didnt get a response a few weeks ago either so i chose not to bother if cant answer a question sorry i move forward…
Fixed that for ya. One can always pay a US-label business to take all the import grief and sell the same stuff to us for twice the price.
I have only dealt directly with China twice out of the 75 plus lights I have bought over the years. I would rather support my country, pay a little more, have remarkable customer service and still get a lot of the products from US dealers at close to the same price MINUS all the aggravation, inconsistencies and POOR communication.
Ilumn isn’t “twice the price”. They are actually cheaper with the XPL-HI version of the FW3A, and the same price with the SST20. Mt. Electronics was never twice the price either.