Cyberscudo told CPFItalia staff on the 14 of June that he was working with Neal for sending all the members a kit, containing a new pill, new driver and new emitter, with all the insulation needed, oring for the thrads, remembering Neal the original specs of the pill. According to Neal, this solution cost of the pill for BG is 13$ said to Cyberscudo.
Let me remind you that new lens are still out of the proposed solution. They were not mentioned.
Me and other members wrote that We were moving in the opposite direction: the kit is fine BUT for who doesn’t want it, we want a full refund. They can send 1,2,10 new cometa if a user agrees to these condition. But all the members should have the refound offered.
I remembered cyberscudo that the kit still won’t address many problems, like the lens, and the DOA tailcaps; also the KIT should be already soldered, not sent with the components apart since the members paid for a complete working light, and not for a DIY long term project.
Finally, I asked Cyberscudo if he found so strange, so unbelievable, that the members could get the full refund as an option, for getting a light what don’t work.
Cyberscudo never replied to that message. He has not connected to our forum since my last message.
Me and WonWurser have been contacted here on BLF by some members asking about Cyberscudo pics and other question about the final sample. Other members have expressed publically the same questions.
We are not Cyberscudo, the only one who got the pics, and we can’t reply directly to your questions.
So we asked your question to Cyberscudo on CPFItalia.
He did not reply to us, and has not connected since my message (the one above).
Given the lack of answer from Cyberscudo, we asked to the only other involved part who could answer us: BangGood.
After many more mails, Neal said that they “sold” the sample to Cyberscudo, and “manker change a little the production, like the 20 mm wires”. That’s all we got from Neal regarding these questions.
Summarizing, we have been told by Neal that the Cometa are:
- Fine
- Fixable with an insulator
… now it’s suddendly manker fault?
I’d like to remind you these 2 posts:
It’s interesting to see how some parts (BG and Cyberescudo) have proposed solutions that are useful to Banggood (= cheaper), but less useful for the members (problems remains).
In my years of flashlight disease I got some bugged light. They displaid mainly a BIG (often dumb) problem, that came from bad design/project, or machining. For example: a light with too high parasitic drain, or a light with too thin threads (like the nitecore D10 I snapped in half)…
The problem was on all the samples, until it was fixed in the production.
Someone said that the cometa problems came from bad desing… But here I see that all these lights are affected by a BROAD RANGE of problems: some broke lens, some o-ring damaged, some light work, other are DOA, other have broken tailcap, other have a short here, other have a short there.
Also, NOW the fact that this light are affected by serious issues is known to anybody who is wiling to google “cometa flashlight”, and for sure BangGood knows that for sure…. and they are still for sale on BangGood.
We are tired of going after BG without results, and seeing members getting asked AGAIN countless pics and videos. BG service asked many members to close their paypal dispute, in other to get helped because they can’t do anything until the dispute is open.
This is a trick used by sellers: once your dispute is closed paypal can’t work on the case (for or agains you), and you are left at the “mercy” of the seller.
Bella-Headlight was promised a working cometa for his broken one, so he closes the dispute and receives a new cometa that doesn’t work either.
We know mistakes can happen. But the customers should never pay for a mistake.
They pay for the product, and they deserve the rightful assistance.
In any case, the customer problems should be addressed.
Many things can go wrong making a product:
- if it is the company who manufactured the lights, BG should take care of the matter with them.
- if it is the guys who designed the light, BG should take care of the matter with them.
- If it is the guys responsible for the QC, BG should take care of the matter with them.
There is a problem? let’s address it:
1Stop the sale of the lights UNTIL we identify the problems
2Write to ALL the buyers, asking to wait until using the light unti the problems have been sorted out
3Work to a fix, and if a fix is found, deliver it to the customers who bought the light (do the customer really have to ASK for it, when BG already knows name, address and data of all the buyers?)
4If fix is not found, find an acceptable solution.
We suggested BangGood to consider giving the members, as an option other than full refund, a BangGood credit, with a value higher that the cost of the cometa light.
Personally, I spend a lot of money on BG and other stores every year, and if I got the money back from a cometa, I may end spending them again on BG or somewhere else.
We have not received an answer on this idea.
The bottom line is that users don’t have to pay for someone mistake.
No sign of a search of an acceptable fix has been made from BG to us or BLF.
Cyberscudo came up with fixes that are favorable to BG (=cheaper), and not for the members.
At this point We believe Cyberscudo and BangGood, in the person of Neal, have not told us (BLF and CPFItaly) all the part of this story, and this led us believe that there has been some undisclosed details between them, that they prefere to keep private.
WE trusted a member who was an active part of our forum from years, and a seller whom we had a great relationship and service.
Once we realized the problems We made all we could to solve the problems that the members had, not for our fault.
We know that the Customer care guys of BG are behaving as instructed by their superiors.
We red that many members have stopped doing business with BG, and we know thay this will effect the job of many people who work for BG and have 0 responsability in this story.
BG blind behaviour is hurting them, also.
We have been on this story for a lot of our free time, in order to get things right for you guys.
We believe there is nothing else we can do.
According to what the hear from CPFIalia members and BLF members, refund are very rare for the light, returning the light in most country costs more than the light itself (why returning a defective item that can’t be fixed? I don’t have an answer), the replacement lights are also faulty… And the kit received by a member has other problems (and still won’t fix the lens, and the tailcap problems).
At this point, we may suggest to the members who are not happy of Bangood Service’s to leave a bad review on sites like Trustpilot.
All sellers are good when the transaction is smooth, but when problems emerge, the differences in what I believe is BUSINESS CONDUCTION emerge.
I understand that on many forums BG is helping members getting their custom flashlight done, I believe that this opportunity make some members very partial towards BangGood, as they want to redeem the reputation of the seller which has been deeply damaged by this story.
I’ll be very afraid myself to conduct myself a project of similar magnitude with a seller with such aftersale behaviour.
Of coutse this is just my point of view, and I don’t want to persuade anyone to adopt it.
I trust the members judgement.
We hope that this horrible experience works as a big warning for all the future initiative like our one.