Sofirn SF14 should come with a warning

[cyclonecj]

I just had an exchange of emails with Sofirn. A couple of weeks ago, I ordered a SF14 from Amazon, & really liked it, so when the deal came out for the V2, I ordered it with the SP32A-V2.0. However, what I received with the properly labeled SP32A-V2 was second SP32A-V2.0 with the SF14 v2 label on it.

I contacted Sofirn via PM here, & they contacted me direct & made the deal right by offering to send me the SF14 v2 direct from the factory. Considering that Amazon was at fault, Sofirn customer service was excellent here.

[Phlogiston]

I had Amazon do the wrong barcode thing to me once, on an order of solar panels. I feel sorry for Sofirn, having to deal with Amazon’s mistake.

[Sofirn (Sofirnlight)]

@teacher

@Sofirn

We are trying to survive in the market actually. :cry:

This is the thing. We sent inventory to amazon FBA warehouse, then it depends on amazon when it would be available, not Sofirn. :person_facepalming:

And then the weird issue happened, some items are relabeled! the wrong label is of SP32A V2.0!

We put the two product in different boxes and sent together. Don’t know why they are mixed up. Who relabeled our inventory? How many of them are incorrectly? amazon told they need time to investigate and can’t tell more information before they make it clear. :person_facepalming:

All right. We closed the listing of FBA, what’s all sale now will be shipped from China directly. Amazon.com

Hope amazon will make it clear and tell us what’s wrong. Below is how I was answered

Well as far as I am concerned it is a shame that it appears Amazon puts the wrong (Amazon) label on the lights at the FBA warehouse in the USA & then it takes them (Amazon) 14 - 21 days to “investigate” their mistake??? :person_facepalming:

That sux, in my humble opinion. … Amazon should own it & fix their mistake quickly.

I ordered a Sofirn SP32A V2.0 & it arrived in 2 days.

Only problem was it was a Sofirn SF14 V2.0 that had been incorrectly relabeled as a SP32A V2.0 with a label stuck on right over the original part number on the box.

See the picture below. The incorrect label has been peeled off & is now stuck above the part number on the box.

.
From examining the two above pictures it appears the labels of the SF14 V2.0 and the SP32A V2.0 were reversed & put on the wrong boxes.

Hopefully it won’t take Amazon 14 - 21 days to figure this out.

Finally amazon finish the investigation for SF14 bundle , but it has been more than a month. :person_facepalming:

Here is how they explained

“I would like to inform you that our team has checked the labels on the product. The units were labeled correctly and send to amazon fulfillment centers but were mislabeled incorrectly by the fulfillment center associates. The associates pasted incorrect labels on top the correct labels.We sincerely apologize for the miss from our end and we will take appropriate action to resolve the issue.”

Can I ask for reimbursement? I’m not sure.

[teacher]

@Sofirn

Finally amazon finish the investigation for SF14 bundle , but it has been more than a month. :person_facepalming:

Here is how they explained

“I would like to inform you that our team has checked the labels on the product. The units were labeled correctly and send to amazon fulfillment centers but were mislabeled incorrectly by the fulfillment center associates. The associates pasted incorrect labels on top the correct labels.We sincerely apologize for the miss from our end and we will take appropriate action to resolve the issue.”

Can I ask for reimbursement? I’m not sure.

That is pretty pitiful on the part of Amazon. :person_facepalming:

It took them a month to investigate & figure out what you at Sofirn & us on BLF already knew…… Amazon screwed up…… simple as that.

Thanks for sharing this Sofirn. Sorry this happened to you all. Thanks for all you do for us here on BLF. . :+1:

[TheOnlyDocc]

Thats bad! Especially for a company that is having a hard time. Although it was not Sofirns fault, they made it right if a custommer contacted them.
I think that will earn them a lot of extra points by all the flashaholics Community!
Hope that Amazon will pay for their mistake and make it right with Sofirn!!! They should not have to pay a single cent for Amazons screwup!

[Phlogiston]

@Sofirn

Finally amazon finish the investigation for SF14 bundle , but it has been more than a month. :person_facepalming:

Here is how they explained

“I would like to inform you that our team has checked the labels on the product. The units were labeled correctly and send to amazon fulfillment centers but were mislabeled incorrectly by the fulfillment center associates. The associates pasted incorrect labels on top the correct labels.We sincerely apologize for the miss from our end and we will take appropriate action to resolve the issue.”

Can I ask for reimbursement? I’m not sure.

I would ask. The worst they can do is say “no”.

Estimate the wage costs of people dealing with it, the extra shipping costs, the loss in value of items which can no longer be sold as new - you’ll have a better idea than I do - and ask Amazon how they intend to make it right for you.

Give them a link to this thread as evidence of the reputational damage you would have taken and the reputational damage Amazon will now take, especially if they don’t make it right for you.

I’ll be surprised (and impressed) if you get money, but they might offer sweeteners like waiving the equivalent amount in future fees.