No mine is different. I will post a pic when I get home. Did your case ever get resolved?
I wish I had done some research on TMART before I bought from them.
Paypal misjudged and decide to return items for refund, but shipping cost covered by me.
Here’s a picture of the LED that Tmart gave me. It’s much too small to be a XM-L. It looks like a XP-E to me.
I don’t have any lights with XM-L emitters anymore, but here’s the light next to another light with a XM-L2 for a size comparison.
All Chinese sellers will screw you at one time or another, Tmart is no different than the others. It’s part of buying cheap lights from China. File a Paypal dispute if they don’t remedy this.
That’s not even a cree XP-E, it’s a fake. Real crees don’t have that hole in the corner.
The Fake-Cree LED Awareness Thread.
Would you be ok with your picture being cropped and used for the Fake-Cree thread to help others identify fakes?
Tmart seems to be more consistent in doing so and not willing to solve the problems than others lately.
It was bad enough getting a XP-E emitter instead of a XM-L, but now it’s a fake XP-E? Wow I didn’t realize TMART was that bad. Yes I of course don’t mind if you post my picture in the Fake Cree thread. I think everyone should know.
I have already opened a Paypal dispute (which TMART rejected). I am going to escalate and cross my fingers I get a refund.
Cannot trust their reps either.
In the end fake is fraud so you should have no problems.
It’s getting worse though, far to much fake crap about.
Marc
All the Chinese mega-stores seem to be worsening regarding fake products of all kinds.
When you shop for best price instead of using a more reputable seller at a higher price you open the risk of getting sardines instead of the caviar you thought you were buying. Either accept the risks as part of the game or use paypal so you have at least some protection. TANSTAAFL- you won’t get what you don’t pay for!
Phil
they sold fake batteries a while back to BLF… why wouldnt they sell fake cree emitters?
file a paypal dispute, you will be refunded in full.
and be sure to refuse a “store credit” refund — they pushed that alternative, when they sent me a light in an unpadded plastic bag that arrived broken. It’s not a good option, you can only apply a store credit toward ten percent of a new purchase so they’d rope you into spending more money…
Also, the reputation check is really awful: https://search.yahoo.com/yhs/search?p=tmart+refund+credit
I did not get a refund from PP, I should return them paying shipping cost.
Not sure why - everything I have ever received that was “significantly different” from what was described has either always been refunded in full or the buyer has paid to have the “bad” item returned to them. This has happened to me 4 or 5 times in the last few years.
^ It seems PP has changed the way it rules. My last two were ruled that I have to return on my dime to get a refund. The first was Acebeam were I offered to settle for a $15 refund on a large light that had mismatched colors. The second was also a situation where I offered to settle for a partial refund even though it had 12 fake emitters. Except for certain components and a couple small GB's, I have pretty much stopped buying from over seas.
Paypal does tend to treat customers outside US quite different…
PayPal screwed me recently also. They told me I had to ship the bad product back to China even though the sellers web site clearly stated it would take returns at its California warehouse. I paid with a PP balance also, so I couldn’t take the matter up with my credit card company either. Last time that ever happens.
So I had to escalate my claim through Paypal and I eventually got a partial refund.
I understand how these companies work…that they are just drop shippers that never actually see/hold the product. However this is by far the worst customer service I have experienced when buying flashlights online.
TMART purposely dragged it out as long as they could and kept insisting that this tiny dim LED was the “New Generation” XM-L, despite me having overwhelming evidence. They basically told me that I don’t know what I’m talking about.
Places like Fasttech, Banggood, and Gearbest might not be perfect they have actual customer service and they will indeed work with you to resolve issues.
Needless to say I won’t be buying from TMART again. It’s just not worth the hassle.