Rating: GearBest.com

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teacher
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I placed an order with GearBest mid morning 12 January. The order contained no big ticket items, an $11 Convoy S2 was the most expensive; the rest was just a bunch of misc. small items. Totaled around $75 best I remember.

Somehow it qualified for free shipping using DHL, I do not know how; but I chose it. Thumbs Up
This order was shipped from China also, NOT the US Warehouse.

Anyway, DHL got the package very late afternoon 14 January. I received the package today, 16 January at lunch time; in North Alabama!!! Shocked

Sooooooooooo…… about 44 hours after DHL picked it up in China, I had it in North Alabama, USA!!!
Plus, today is a Federal Holiday in the USA.

The “stars must have lined up right” for this one……… I still can’t get over it. Wink

      You never know how a horse will pull until you hook him up to a heavy load. / Paul "Bear" Bryant ~/~\~ "Slow is Smooth, Smooth is Fast"

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Dirt
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I have bought a lot of electronics from gearbest including a cheap $60 garmin, a dashcam, several flashlights. Not one issue with any of these 40+ orders. I no longer buy batteries from GB, shipping cancels all savings out. I use IMR, illumin, or mtn. electronics.

Lightbringer
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RobertB wrote:
Last two orders were “in stock”, but taken 2 weeks to leave GB. My “in stock” knife ordered late November, now says shipping Dec 12. It’s Dec 13th in China and it still says “processing”. Plus, when they do get around to shipping it, it’s going Netherlands Post to the US, which means an additional 3+ weeks, as the package will take a European vacation sight-seeing various ports of call. Last summer I had one GB package that shipped NP sit in Turkey for over a week. I would gladly pay for e-packet which only takes 8 days to get to me from China, but not offered.

Yeah, I had one part of an order doing its Flat Stanley impersonation through the Land Of Tulips, too.

Finally got notice that it’s here in the States, so another day or two and I should have it in my grubby little hands.

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Ordered a Nitecore Tip Winter Edition, never received it. I have hard evidence that the item was not delivered to my intended address but Gearbest support is adamant that the item was delivered. I actually paid extra for the priority shipping/tracking, however, as I did not insure the item I’ve been told by their support that there would be no refund or any compensation. Currently escalating my case with their support. Hoping I reach a resolution with them soon. Meanwhile I can’t and would not recommend them. I’ll provide updates when they get back to me.

teacher
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Another great experience for me with GearBest. 7 days from the time the order was placed to when I had it in my grubby little hands. Wink
Thanks GearBest, keep up the good work……… Thumbs Up

      You never know how a horse will pull until you hook him up to a heavy load. / Paul "Bear" Bryant ~/~\~ "Slow is Smooth, Smooth is Fast"

       Texas Lumens Flashlights  <>   M4D M4X Deals : sign up - save $$$$    ||||

         Rudeness Level /\ mΩ /\ {width:70%} /\ LightWiki /\ LED Tint Chart /\ LED Tint Picture /\ Xlamp size chart /\ BatteryU                   Flashaholic? Need Professional Help???   wink   /\ TheOriginal /\ TAB /\ LightSearch /\ BatterySearch /\ 14500's /\ DiCal                                                       

Streamer
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teacher wrote:
Another great experience for me with GearBest. 7 days from the time the order was placed to when I had it in my grubby little hands. Wink Thanks GearBest, keep up the good work……… Thumbs Up

Well I hope I should be as lucky !

Mi7 clip order placed Jan 12. … who knows?

UT01 order placed Jan21…today tracking sez is wating for plane. I paid 2 bucks and change extra for USA Priority. Tracking sez its First Class. Facepalm

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Although i do reviews for Gearbest usually they just okay shipping prices are a tad high for express. With shipping to Australia Fasttech is the best! But you cant beat Gearbest prices! I bought 8 26650s and paid like 15USD to send here. 15 days later after my order was already shipped i get an email saying your order has shipped again? Apparently shipping got canceled by the company i paid i 15USD to ship with so now they sent them through Netherlands post. (no option at the time) It was still cheaper to buy from Gearbest of course. I do not mind waiting but the shipping was expensive. Usually Netherlands post is free so why did i pay 15USD? Not really angry because i know its hard to ship batteries. But yea

No concessions for me lol! I usually have okay shipping times the knives i order at the same time came in about 21 days so about 3 weeks and that was over the Christmas period. Free shipping or course!

everydaysurvivalgear
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Streamer wrote:
teacher wrote:
Another great experience for me with GearBest. 7 days from the time the order was placed to when I had it in my grubby little hands. Wink Thanks GearBest, keep up the good work……… Thumbs Up

Well I hope I should be as lucky !

Mi7 clip order placed Jan 12. … who knows?

UT01 order placed Jan21…today tracking sez is wating for plane. I paid 2 bucks and change extra for USA Priority. Tracking sez its First Class. Facepalm

Your light gets to fly better then me Silly

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Zanderos wrote:
Ordered a Nitecore Tip Winter Edition, never received it. I have hard evidence that the item was not delivered to my intended address but Gearbest support is adamant that the item was delivered. I actually paid extra for the priority shipping/tracking, however, as I did not insure the item I’ve been told by their support that there would be no refund or any compensation. Currently escalating my case with their support. Hoping I reach a resolution with them soon. Meanwhile I can’t and would not recommend them. I’ll provide updates when they get back to me.

It’s kinda like walking through a nice scenic park… with landmines.

Most of the time, things go wonderfully, and you make multiple trips through there and enjoy the scenery. But every now and again, you step on a landmine and things go boom.

I had a big order (in number, ie, lots of little crap), and there was one small item missing. Teeny envelope, barely larger than a sugar-packet, comparing to the one I did get.

First, I’m asked to snap pix of the package front and back, and all the goodies that came in there, and open up a claim with the carrier. The package was sealed and mummified in about a half-pound of clear packing tape, so nothing fell out. Claiming damage with the carrier sounded dishonest (umm, still does), so I balked. Then I was told to choose whether to have the doodad mailed to me, get GB-points for the amount, or get refunded the price. Figured I’d be nice and let them just refund the price, as remailing it would cost more than the doodad was worth.

Here’s where it gets funny. The one I did get was 75¢. The one that was missing was 73¢. I’m told I’d get refunded only 66¢ because that’s all I paid for it.

Huh?

I asked what that was about, as again, I paid 73¢ for the one that’s missing. I get essentially a repeated, “Oh, you’re getting 66¢ because that’s what you paid for it.”, as if maybe I’ll understand it this time if I hear it again.

I send screencaps of the order, with identifying info (order number at the top and total at the bottom), showing the 75¢ for one and 73¢ for the missing one (ie, neither one is close to 66¢). I’m not going to make a stink over 7¢, but I’d really just like to know how they came to the conclusion I only paid 66¢ for it. Still no answer, and I kinda doubt one is forthcoming.

Seriously, I even debated whether or no to even open up a ticket grexing about one crappy little part that was missing, but figured wotdahell, why not? Ugh…

It’s stoopit little things like this that can just leave that bad taste in your mouth, y’know?

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igeigeige
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I have an undelivered flashlight from gearbest and it’s been 46 day as of to date since I ordered a flashlight from them (december 10), unregistered parcel, but i ticked the insurance option. it was shipped on december 15. the provided tracking number of the shipper (Netherlands Post / sky56) I already filed a ticket on gearbest and they replied to me that my order will expire on February 10 and I should wait for it to expire before I notify them regarding the status of my order wether delivered or undelivered.

Should I really wait the February 10 expiration of my order before I make any action (i.e. Paypal dispute) ? That is exactly 60 days since I ordered the item.

Does anyone have the same experience here with gearbest? I need advice please. thank you! Smile

everydaysurvivalgear
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I had heaps of packages from late November to early December and I have received none some thing went wring with shipping around then. First time it’s happen to me. 4 different vendors and no delivery.

hank
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I’ve unsubscribed from Gearbest email spam four or five times in the last few weeks.
I wish they knew how to stop doing that.

hIKARInoob
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hank wrote:
I’ve unsubscribed from Gearbest email spam four or five times in the last few weeks. I wish they knew how to stop doing that.

Same problem here. I think I have unsubscribed about a dozen times (literally) after receiving spam over and over again. However, I haven’t received anything in like a month or so from them… Maybe I’m really unsubscribed now…

allcool
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Seems like Gearbest has taken over my Firefox. Almost every site I visit now, that never had a sidebar ad for gearbest, or any other ad, now sports some product from Gearbest I had once looked at or purchased at one time. They’re not pop ups, but integrated into the page/sidebar. I thought amazon was bad, but they are amateurs compared to GB.

Also been waiting on 2 orders from gearbest for what seems like an eternity. Probably will do a paypal dispute this week if they don’t arrive. Tracking says the packages have been in the USA for 3 weeks or more.

Beginning to think this slow boat from China shipping to save a few $ is not worth it. A order from MNT takes just a few days to arrive and thinking its probably worth the few extra $ to stay in the USA instead of months of waiting for shipments that never arrive, or arrive extremely late.

If you’re in Alaska during the months of dark days of winter, hoping to order a flashlight from GB to help with the constant darkness, don’t bother. It probably won’t get to you in time…

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With each purchase, GearBest has a review area. One, reviewing for their service as the seller, Two, reviewing the product purchased.

When I receive my shipment, I leave my comments based on their part (shipping, handling, etc) of the purchase.

 

After having the light(s) in my possession a fair amount of time, I'll leave my review of the product.

With each order, points are received that can be used on a future purchase, for a little discount. The more you order in succession, the more points you gain. Alright.

Now, for each purchase I place, I get points. For each review I post, I get points. If my review has pictures or video, I get points. All these points I've acquired from all my purchases, add up to a nice little discount, if you save them a while. Building up the points gives me the incentive to add more. If I build up enough, I can get a product for free. Or so it seems.

 

In my reality, I have $30 worth of points that I have built up. I've been eyeing a particular flashlight, and my goal is to use my points, to get the light for free. It doesn't happen that way, because GB regulates the amount of points that can be used, to 30% of product cost, total. Why?

 

I'm pretty sure I know the answer.

What do you think about this?

 

teacher
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My multiple experiences with GearBest over the past 13 months have all been stellar for the most part….. I have no complaints.

In fact, I had a DOA Convoy L6 (not their fault) the very first order I placed with them. I contacted them and the problem was resolved immediately.

I asked them to send another light but they said it was out of stock so they said they would rather issue a refund. I said OK and they did so immediately.

When the light was back in stock I reordered. Thumbs Up

That is my experience with GearBest……. all excellent spanning 35 to 40 orders with them over the last 13 months.
.
Smile

      You never know how a horse will pull until you hook him up to a heavy load. / Paul "Bear" Bryant ~/~\~ "Slow is Smooth, Smooth is Fast"

       Texas Lumens Flashlights  <>   M4D M4X Deals : sign up - save $$$$    ||||

         Rudeness Level /\ mΩ /\ {width:70%} /\ LightWiki /\ LED Tint Chart /\ LED Tint Picture /\ Xlamp size chart /\ BatteryU                   Flashaholic? Need Professional Help???   wink   /\ TheOriginal /\ TAB /\ LightSearch /\ BatterySearch /\ 14500's /\ DiCal                                                       

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ARsee wrote:

With each purchase, GearBest has a review area. One, reviewing for their service as the seller, Two, reviewing the product purchased.


When I receive my shipment, I leave my comments based on their part (shipping, handling, etc) of the purchase.


 


After having the light(s) in my possession a fair amount of time, I’ll leave my review of the product.


With each order, points are received that can be used on a future purchase, for a little discount. The more you order in succession, the more points you gain. Alright.


Now, for each purchase I place, I get points. For each review I post, I get points. If my review has pictures or video, I get points. All these points I’ve acquired from all my purchases, add up to a nice little discount, if you save them a while. Building up the points gives me the incentive to add more. If I build up enough, I can get a product for free. Or so it seems.


 


In my reality, I have $30 worth of points that I have built up. I’ve been eyeing a particular flashlight, and my goal is to use my points, to get the light for free. It doesn’t happen that way, because GB regulates the amount of points that can be used, to 30% of product cost, total. Why?


 


I’m pretty sure I know the answer.


What do you think about this?


 

I’m sure it’s because they don’t want to loose too much money. Let’s say they sell an item for $90 that costs them $80 and you have $90 in points:

If they sell the item for cash, they make a $10 profit.
If they gave you the item in exchange for points, they suffer a $80 loss on that particular sale.
If they sell you three of the item for your points plus $180, then they only loose $60 on that particular sale.

hIKARInoob
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ARsee wrote:

With each purchase, GearBest has a review area. One, reviewing for their service as the seller, Two, reviewing the product purchased.


When I receive my shipment, I leave my comments based on their part (shipping, handling, etc) of the purchase.


 


After having the light(s) in my possession a fair amount of time, I’ll leave my review of the product.


With each order, points are received that can be used on a future purchase, for a little discount. The more you order in succession, the more points you gain. Alright.


Now, for each purchase I place, I get points. For each review I post, I get points. If my review has pictures or video, I get points. All these points I’ve acquired from all my purchases, add up to a nice little discount, if you save them a while. Building up the points gives me the incentive to add more. If I build up enough, I can get a product for free. Or so it seems.


 


In my reality, I have $30 worth of points that I have built up. I’ve been eyeing a particular flashlight, and my goal is to use my points, to get the light for free. It doesn’t happen that way, because GB regulates the amount of points that can be used, to 30% of product cost, total. Why?


 


I’m pretty sure I know the answer.


What do you think about this?


 

I think it’s a great system. Surely they still want you to spend some money, which I think is fair. I believe these GB points cannot be combined with discount codes. The best way to get maximum discount is to use them on flash sale products. An example; the Skilhunt H15 on flash sale was $25, which already is a great price. You can further reduce this price with about a third with GB points to make it about $17. Really nice I say. Smile

hIKARInoob
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hIKARInoob wrote:
hank wrote:
I’ve unsubscribed from Gearbest email spam four or five times in the last few weeks. I wish they knew how to stop doing that.

Same problem here. I think I have unsubscribed about a dozen times (literally) after receiving spam over and over again. However, I haven’t received anything in like a month or so from them… Maybe I’m really unsubscribed now…

Nope. Just got 2 spam mails from them on a row…

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Until now, Just 1 missing item. Item is shipped, sent back to China after arriving in NL, sent grom China back to NL again, since then no updates on tracking anymore, wednesday 2 months have past, Will update my ticket then

Thijsco19 wrote:

a regular symptom of flasholism Big Smile

“Flasholism is the most severe form of flashlight use and involves the inability to manage your flashlight use habits. It is also commonly referred to as flashlight use disorder. Flashlight use disorder is organized into three categories: mild, moderate and severe. Each category has various symptoms and can cause harmful side effects. If left untreated, any type of flashlight use can spiral out of control.”

mrstealyourgains
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hIKARInoob wrote:
hank wrote:
I’ve unsubscribed from Gearbest email spam four or five times in the last few weeks. I wish they knew how to stop doing that.

Same problem here. I think I have unsubscribed about a dozen times (literally) after receiving spam over and over again. However, I haven’t received anything in like a month or so from them… Maybe I’m really unsubscribed now…


I have a hunch that whenever I place an order i get re-subscribed
hIKARInoob
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mrstealyourgains wrote:
I have a hunch that whenever I place an order i get re-subscribed

I only have ordered once from GearBest (sorry, I’m a terrible flashaholic), so that is not my case. However, you may be right as well, dunno…

hank
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Quote:
I have a hunch that whenever I place an order i get re-subscribed

Seems likely.

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hank wrote:
Quote:
I have a hunch that whenever I place an order i get re-subscribed

Seems likely.

Overly Attached GearBest

https://www.youtube.com/watch?v=KPdazRARWao

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Hi Guys,

Thanks for your feedback and sorry bring you trouble, we have informed our related staff to fix this

people who get GearBest emails still after you unsubscribe, please contact our CSgearbest to help you unsubscribe again

phantom23
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They don;t follow their own rules. On this page:
https://support.gearbest.com/en/knowledge/500
It clearly says that “Please note that orders “shipped out” cannot be cancelled.” My order is paid but not yet shipped (maybe packed, I need to check), I opened a ticket and they said they cannot cancel my order…

gearbest
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phantom23 wrote:
They don;t follow their own rules. On this page: https://support.gearbest.com/en/knowledge/500 It clearly says that “Please note that orders “shipped out” cannot be cancelled.” My order is paid but not yet shipped (maybe packed, I need to check), I opened a ticket and they said they cannot cancel my order…

Hi, Dear, do not worry. Please give me your order number, I will check and stop the order for you.

Jecka
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I can’t seem to receive a refund for the item that did not arrive.

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Jecka wrote:
I can’t seem to receive a refund for the item that did not arrive.

There is an option for insurance during checkout, which is a small fee. Whether Gearbest should refund you, or send you a new item depends on this.

Jecka
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hIKARInoob wrote:
There is an option for insurance during checkout, which is a small fee. Whether Gearbest should refund you, or send you a new item depends on this.

The problem is, the item that I didn’t receive is a replacement item, for which I had to pay separately.
I was asked to pay for a new item using invoice that was emailed to me. And so there was no way to apply insurance.

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