Okay, I somehow did manage to submit a ticket! T18031400445
No idea why it refused to go through before, but I persevered.
Anyway, if there’s something you can do to nudge it along before the order ships, that’d be great, thanks!
As I mentioned, I just wanted to burn off some points that were going to expire, and it’s silly to just get something that’d only add more points that’d expire soon…
We are extremely sorry for this inconvenience.
We are sorry that the operational issues is outside our control and is dependent on the courier company.
The package will be delayed or lost on the way,it is out of our control.
But we will take responsible for all of Gearbest orders.
For the order W1801301807218259,we did a full refund to the customer.
Please let me know if you need further assistance.
support@gearbest.com
Gearbest.com
Many thanks for your recent inquiry.
We offer Shipping Insurance to protect your package against any lost or damaged shipments.
Any missing issues reported, we will help to resolve them immediately.
Thanks for your support.
support@gearbest.com
Gearbest.com
Hi ,
Thank you for your feedback.
We are arranging the PayPal refund of USD9.42 now.
Please allow up to 48 hours for the transaction to appear on your Paypal account.
You can view the status of your refund from your Account History.
> Log in to your PayPal account.
> Click History
If you do not have a Paypal account, please allow up to 7-14 business days.
In order to provide the best service for the customer,our technician is fixing the support center system.
Please report any error to us if they is as soon as possible.
Thanks for your support.
support@gearbest.com
Gearbest.com
I had a defect with my DX80 that I purchased from Gearbest and they looked after me right away and gave me fair dollar amount to my GB Wallet. All their orders arrived very speedily to me and I have no complaints about them at all.
raitushar9’s first post at this forum and the order is not flashlight.
Looks like he is trying to pressure GB through our forum, should we entertain this kind of posts and sided him as consumer even if GB has served BLF community right?
And we don’t really know what has happen and who should we trust.
Got it, thanks!
Any advice how to actually use those points before they expire, though?
As I mentioned, I tried at pretty much each step to find the box that usually presents itself asking how many points I’d want to use, and nothing showed.
Just like when paying through paypal, from what I remember, it goes to the PP site I guess to authorise the transaction (specify the card, confirm the address, etc.), then comes back to GB so you can choose which shipping method, etc., only this just went right to payment.
So no option appeared to use any points.
I’m befuddled. 
Hi ,
Please note that we will send several emails to inform you before the points will be expired.
Please note points can’t be used together with coupon.
The discount (from the Points) cannot exceed 30% of the final commodity value. Coupons cannot be used together with points to reduce prices.
Learn more about points from http://www.gearbest.com/about/about-points.html
We sincerely appreciate your understanding.
Thanks for your support.
support@gearbest.com
Gearbest.com
Powerbank came with broken screen, I sent a photo and asked about my options. Refund and keep it, plain and simple. That’s the second time I am having issue with an item and both times they proposed the same. So, a big thank you to GB, I continue to feel safe ordering from them.
Thank you for your support.
If you need any help, please feel free to contact us again.
How to contact us :http://www.gearbest.com/about/contact-us.html
Thanks for your patience and support.
support@gearbest.com
Gearbest.com
I just got a knife from Gearbest, came dirty:
It’s not just dust, it’s some sort of a grease, it doesn’t come off, when you try to clean it it just smudges everywhere.
I have a video evidence (unboxing or should I say - unpacking video) showing that that’s the condition it came out of a sealed envelope. GB’s reaction?
They completely ignored what I said…
We are sorry to hear that your product isn’t working to your satisfaction.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.
We have forwarded this issue to our QC team.
We apologize that we made a mistake on this issue and promise that this kind of oversight will not happen again in future.
Could you please PM your order number?
We will solve it for you.
Thank you.
support@gearbest.com
Gearbest.com
You also don’t seem to post even neutral reviews, everything is censored until it’s only positive.
Same with Banggood, nothing new here. It is something difficult for the chinese that showing the honest not so good reviews are better for sales than just the good ones, fake or not. But some sellers got it: DX I feel does not censor reviews and certainly their forums section has no censoring at all. Also it seems that Fasttech shows no sign of censoring.
We would like to extend our sincerest apologies for this inconvenience.
We can confirm that we always post positive reviews and negative reviews if they demand our request.
Could you please send us some proof to verify it?
Or you can tell us the specific review,so that we are able to check it.
Please also refer to our terms and conditions here:http://www.gearbest.com/about/terms-and-conditions.html
Thank you.
support@gearbest.com
Gearbest.com
Hi, thank you for your comment.
Please send me your email address, order number and the SKU number of the review via PM so that I can resolve this issue for you.
Thank you for your assistance.
GearBest Customer Service
GearBest.com
Hi.
Been dealing with them over a coupla yrs now. Only ever had 2 small problems (one theirs).
Fixed over a coupla mails and another 30 days del for reeplacement.
Never needed to complain. they asked me to review some torches a while ago. Through Facebook.
There’s no way I’d ever have that privacy robbing prog near my computer.
Granddaughter added it for me (without telling). when it first came out. Took me yrs to remove all traces of it. and it still sneaks things in here occasionally.
The inflated lumens etc. is usually just the suppliers to them. Details of whatever.
It’s China remember.
so it doesn’t really matter, does it.and everything is on a disposable possibility list.
when/IF it arrives.
Whenever I order things from there unless under an insurance/parcel policy.
I mentally write off the money until it arrives, or not.
Apart from a few select items. (which I covered with ins, etc.) I never spend
much over $20US.
You buying cheap. you accept the consequences. Good and bad.
Mostly. It’s worth it.
Hi, thank you for your attention.
We will continue to improve our products and services.
GearBest Customer Service
GearBest.com
Gearbest are great when things go smoothly.
If something goes wrong with your order, watch out!
I had to drag them through the entire PayPal claim process a few months ago for an order that went completely missing in transit. Gearbest just kept stalling in an attempt to run down the PayPal clock.
PayPal came through for me and I got my refund in full. Thank you, PayPal!
My advice: when using Gearbest, always pay with PayPal.
We sincerely apologize for this issue.
Could you please PM your order number? You can find it in :My account>>My orders?https://login.gearbest.com/m-users-a-sign.htm?type=1.
We will do our best to help.
Please let me know if you need further assistance.
support@gearbest.com
GearBest.com