Official Thread for COMETA Refunding - Problem solving

200 posts / 0 new
Last post

Pages

Budda
Budda's picture
Offline
Last seen: 2 days 21 hours ago
Joined: 01/18/2012 - 14:57
Posts: 516
Location: Italy
Official Thread for COMETA Refunding - Problem solving

Dear BLF members, I’m Budda and I’m member of the CPFItalia’s staff.

This is the OFFICIAL thread for helping members dealing with their refund from BangGood for the Cometa they bought.
We red that members had trouble getting their money back from paypal: they have been asked to make countless pics, videos, they have received “funny” solutions that don’t work at all from “professional staff” by Banggood, and to return the light in order to get the refund.

This thread is born with the purpose of letting paypal know how things are, and to keep track of each one of your refund requests.

Here is the situation summarized:
Some members came up with an idea for our forum’s flashlight for 2016, named COMETA (comet, in english).

The first prototype made had these specs:
“Jax Z1
XP-L HIGH INTENSITY
Copper MCPCB
Turbo @3,5A with 3’ step-down
Engraving “CPFItalia“”

Neal, BangGood flashlight manager was interested in making the light for us and and this is the sample received


Note the JAX logo on the light.

Then, BangGood sent new driver and bigger cables, so the light could be upgraded with the final driver and cables.

They told us that the light, with these changes, would be the one produced and sold. Our Beautiful Cometa…

Here’s the problem: the light that was sent as a sample is different from the one produced and sold. The Cometa sold are cheaper, dangerous and underperforming.

This is a list of the differences:
- Different sized pill
- Smaller cables
- Wobbly threads
- Cheaper lens
- No JAX logo on the light, ad different construction: the Cometa pieces can’t be mounted on original Jaxman Z1 (and Jaxman wrote this very CLEAR thread saying that they never made a special edition with XP-L Hi)[/quote]

This are NOT minor differences.
For example, the Cometa lights bought from the members did short the battery, at the pill (due to changed pill size compared to the Sample) and at the led (due to bad soldering and poorly anodized discs).
This constitutes a very serious danger to the users: reported damaged springs, burnt fingers and broken drivers/emitters when the lights were simply turned on. This problem affects all the cometa lights.
And the members had to sort out these problem by themselves, with no statement from BangGood.
Only after many members complained about their broken cometa and burned springs caused by the batteries shorting, BangGood offered to send insulating discs to the one who required them.

However, many user got the light with other problems:
light that don’t work at all (some DOA, other dead after few minutes of work), have defects in the UI (doesn’t change modes), damaged o-ring (due to incorrect installation), chipped lens and not working switches.
These problem will not be solved by adding insulating disks.

+Also, replacing these light with new ones, won’t fix the BIGGER PROBLEM: members bought lights that are VERY different from the advertising and the original specifications.
+

After many mails from WonWurster, administrator of CPFItalia, BangGood offered to send to members who are interested, a kit with washers and bigger cables:
1 washer battery tube
1 washer for around the led under the poorly anodized disk
1 small roll of heat resisting electical tape
2 wires 20AWG with a lenght of a coupl of centimeters.

However, this solution requires that the members to their own soldering work.
This is not acceptable because members paid for a working light, not a light that has to be built, and not all members are able to do the soldering.

Now, we asked BangGood flashlight manager Neal, responsible for the Cometa, to:
- Refund ALL the money for member that are not happy about their Cometa light. If BangGood requires the user to send the Cometa back, they have to refund the shipping fees.
- If someone is somehow satisfied of the light, and would like to receive the kit that BangGood offered before, the kit will be sent to the user for free. If the members accept the kit “solution”, there will not be any further refunds.
- To remove that light from the store and to remove the CPFITALIA engraving, since this is not the light we came up with.

This is all the update we have for now.
As stated before, we want that each member who bought the cometa and wants to be refund / to have their problem solved.
So, post here (ONLY IF YOU BOUGHT A COMETA), and state:
- What’s the problem with the light (for example: mine works fine but it’s not the one I paid for, or: mine was DOA, or: mine was shorted and now doesn’t work, mine have broken lens…)
- what did you ask to BG or Paypal
- what’s the situation about your claim (got money back, been asked to to this and that but still no money back, been asked to return the light…).

So, post here ONLY if you have bought a Cometa.
We’ll be happy to see that all the members who bought a cometa have a solution for their problems.

If you want you can insert the link to this thread in the paypal claim, to help them now how things are.
We believe this thread can help paypal making the right decision for all the members – customers.

UPDATE 10 June 2016:
Many users contacted me and asked if, where and when the Cometa lights with 100% specs will be available for sale.

The answer are all negative: NO, NOWHERE, NEVER.
The project of the Cometa required to start from a Jaxman Z1 modifyied light with an XP-L hi emitter and other things.
Jaxman has said that they are not interested in producing a XP-L Hi customized version of the Z1.
Also, we had to do a lot of work to get out of BangGood the simple “repair kit”, and at this point we don’t even think they will start making “the right” Cometa now.
Remember: we choosed the Jaxman Z1 for its great construction and great lens.

So, we consider the CPFItalia Light forum 2016, the Cometa, a light that was never produced and will never be produced.

All my reviews, in italian and english, here: Lumenreviews.com

Edited by: Budda on 06/09/2016 - 20:31
Budda
Budda's picture
Offline
Last seen: 2 days 21 hours ago
Joined: 01/18/2012 - 14:57
Posts: 516
Location: Italy

Here are measurements by member unkown01, confirming the Cometa is very different from what it should be and perform.

All my reviews, in italian and english, here: Lumenreviews.com

Budda
Budda's picture
Offline
Last seen: 2 days 21 hours ago
Joined: 01/18/2012 - 14:57
Posts: 516
Location: Italy

Reserved

All my reviews, in italian and english, here: Lumenreviews.com

Budda
Budda's picture
Offline
Last seen: 2 days 21 hours ago
Joined: 01/18/2012 - 14:57
Posts: 516
Location: Italy

Reserved

All my reviews, in italian and english, here: Lumenreviews.com

everydaysurvivalgear
everydaysurvivalgear's picture
Offline
Last seen: 5 hours 31 min ago
Joined: 07/31/2015 - 10:25
Posts: 2427
Location: sydney australia (GMT+10)

Ciao Sembra una buona idea.

La luce originale sembra buono.

A few people here in Australia had bad lights just the shipping alone to send back would be half of what the light cost!

hank
hank's picture
Online
Last seen: 3 min 18 sec ago
Joined: 09/04/2011 - 21:52
Posts: 7229
Location: California

I wrote two reviews, submitted at the web page for buying the Cometa

http://www.banggood.com/CPFItalia-COMETA-2016-Cree-XPL-HI-1300LM-26650-L...

Those reviews never appeared.

I found BG has a forum for product discussions (stumbled over it while ‘oogling the Cometa stuff)

http://forum.banggood.com/forum-topic-171246.html

(NOTE: as of today, that page is archived at: https://archive.is/2pi1C in case it disappears)

RickBobby there had created a thread reporting BG censors negative reviews.
His post there pointed people to the various sources of information on the problems (threads at BLF), same ones I had pointed to in my reviews that never appeared.

I added a comment to that thread, which you can see there.

They refunded my money — I had not requested a refund, they just said they’d give me a refund.
I said ok. They refunded the purchase price to PayPal.

Now, I no longer show up as a purchaser of a Cometa.
Their sales page no longer allows me to post reviews.

I bought a host directly from Jaxman — sent a PM here to Jaxman (before the current group buy started), directly asking them to sell me one, which they did last week.

Budda
Budda's picture
Offline
Last seen: 2 days 21 hours ago
Joined: 01/18/2012 - 14:57
Posts: 516
Location: Italy

Stop posting off topic.

All my reviews, in italian and english, here: Lumenreviews.com

-Rick-
Offline
Last seen: 1 hour 9 min ago
Joined: 03/02/2016 - 14:03
Posts: 247
Location: NL

Quote:

So, post here (ONLY IF YOU BOUGHT A COMETA)

OK, good idea.
Quote:
and state: - What’s the problem with the light (for example: mine works fine but it’s not the one I paid for, or: mine was DOA, or: mine was shorted and now doesn’t work, mine have broken lens…) - what did you ask to BG or Paypal - what’s the situation about your claim (got money back, been asked to to this and that but still no money back, been asked to return the light…).

I bought two lights, one for me and one for a friend. One of them had a slightly broken lens, but by carefully putting it back it doesn’t affect usage. For both lights the O-ring around the lens was damaged, but again it’s not really a big deal for regular usage.

Both lights are OK and were used quite a bit outdoor. In the end my main gripe is that we received something else than promised and the light is held back regarding output.

I agree that sending a DYI kit is not really the most ideal solution… In another thread I read that The Miller got a new pill, I guess this with the right board, wires and (fixed?) washers could solve most of the problems in a relative easy way.

T.H.Cone
T.H.Cone's picture
Offline
Last seen: 17 hours 41 min ago
Joined: 02/03/2012 - 18:58
Posts: 2403
Location: New Jersey

I purchased and still own a COMETA.

Mine showed up after the first dozen or so that were delivered either melted down and/or had obvious issues reported to the membership, so I used electrical tape over the solder and fashioned a milk jug washer for around the spring. It works fine… for now…but I don’t trust it enough to leave a cell in it, so in reality and practice it doesn’t work at all. I mean, what good is a flashlight that you can’t leave a cell in?

Anyway, given my personal past experience dealing with Neal and Banggood, I didn’t bother with filing a PP claim. Technically, my light does work, so I wouldn’t have a strong case in the eyes of PP. This decision was reinforced by the number of reported claims that PP has found in favor of Banggood and/or would have forced the buyer to send back the light at the buyer’s expense. To do that securely, it costs as much or more than the light is worth. Factor in my time and it really becomes not worth it.

Now, would I want a refund if one was easily available? Sure. Do I think I deserve one? Yes I do. Would I send the light back at no cost to me? Happily. Would I accept a new pill without the shorting issues and be satisfied? Yes.

While I applaud your efforts, Budda, I think it is highly unlikely that Banggood will, in mass, make good on this – no pun intended.

fidem, prae caeteris omnibus praeter honestatem

 

 

Don't be confused, my Username has been changed from "Cone" to "T.H.Cone".  I'm still the same clown.

saypat
saypat's picture
Online
Last seen: 7 min 9 sec ago
Joined: 07/13/2011 - 20:32
Posts: 2550
Location: Calif

I have the same position as Cone. My light works but I don’t feel it’s safe. I did not file a PayPal claim either. I am an owner, but an unhappy owner and one who was duped (deceived). Appreciate all efforts to rectify this. Thanks.

bugsy36
bugsy36's picture
Offline
Last seen: 2 days 4 hours ago
Joined: 07/11/2014 - 18:15
Posts: 2475
Location: Florida USA

I have finally received my Cometa and have been preparing a review of it. I still have to check amperage draw and get it all written up.

Mine came fitted with an insulating washer and I added a butterfly spacer at the emitter. I feel mine is safe and have no unusual qualms about keeping a battery in mine (no more than any other light). To hopefully put some people at ease I will be dropping mine to show that this light is safe to use.

It's the simple things that we take for granted that cost us the most

Ευκαιρία λέει πιάσε με από το μέτωπο γιατί μόλις έχω περάσει δεν θα με πιάσειs

Melven
Offline
Last seen: 20 hours 40 min ago
Joined: 01/12/2011 - 12:59
Posts: 126
Location: Utah, USA

I received a Cometa. The edge of the lens is broken, but unless I white wall hunt I can’t see it in the beam. I got mine a few days after the uproar began, so I made a milk jug washer and have had no problems with it. I find that it is not as bright as I expected. I did not pay with PayPal, but paid BangGood directly with a credit card. Having heard all the hassle people are having to go through to get a refund I have not complained to BangGood about it. I would be happy with a new lens, but unless there is a fairly hassle free way of getting one I am not going to bother.

myhken
myhken's picture
Offline
Last seen: 8 months 2 weeks ago
Joined: 07/03/2015 - 17:20
Posts: 549
Location: Norway

I received a Cometa and it’s stuck on only one mode, but not all the time, and I do not feel safe with the light, so have used Protected 26650 while testing.
Now the light is back in it’s box, and I don’t think I ever will take it out again. Mostly because of safety issue.
Filed Paypal claim today because, I can’t solder and do fixes that is not just putting a piece a place without moving anything or screw up something.

Kenneth Myhre

akhyar
akhyar's picture
Offline
Last seen: 1 month 1 week ago
Joined: 07/19/2015 - 23:48
Posts: 704
Location: Kuala Lumpur, Malaysia

I recieved the Cometa after some of the problems were highlighted in the forum by members here.
Mine is the early batch without the insulating washer installed.
I opened up the Cometa to inspect for any defect and found that my lens has some scratches/chipped at the edges but it doesn’t affect the beam.
The head on mine as reported by many is wobbly due to the gap between the body and the zoomhead.
I tested the light using the 18650 tube and all working fine.

After that I PM’ed Neil with my order number requesting for the insulating washer.
I made and installed my own DIY washer while waiting for the insulating washer from Banggood.
The washers (2 of them) arrived roughly 2 weeks after I PM’ed Neil.
I submitted 2 reviews (average 2 stars) on my Cometa, highlighting the flaws but also the solutions, but Banggood never published it as of now.
Their CS keep asking for videos even though the photos that I submitted are clear cut in showing the issues.

Am I’m happy?
No, I’m not.
Banggood deceived all of us (here and at CPFitalia) and I applaud @Budda for his efforts, even with some noises by some members here.

DBSAR
DBSAR's picture
Online
Last seen: 8 min 33 sec ago
Joined: 02/11/2013 - 23:28
Posts: 4374
Location: Ontario, Canada

i’m happy that i skipped out on buying this dud light.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

Tom E
Tom E's picture
Online
Last seen: 4 min 28 sec ago
Joined: 08/19/2012 - 08:23
Posts: 10654
Location: LI NY

I'm an owner, but I too feel deceived. Of course it's all patched up and electrically safe, but the lens edge is cracked and I ordered a supposed Z1 lens from BangGood already. Mine had disappointing output, so I swapped the LED for a better XPL HI I had. It's better, but not as good as my Z1. I'm not happy bout the deception and quality compared to the real Z1.

I haven't attempted to contact BangGood or PayPal about it - for me it's kind of borderline. If something simple was done for compensation, I'd be interested.

unknown00101
Offline
Last seen: 3 hours 4 min ago
Joined: 08/16/2013 - 11:53
Posts: 4259
Location: USA

Also an owner… Honestly, I’m mostly happy about the Cometa I have.

However, it is quite a bit different from the stock Cometa. I spent several hours tweaking and making minor modifications to get it to where it is now, and it still doesn’t meet the advertised performance. The only things I could improve from here would be a higher bin LED, and perhaps an improved FET driver.

I wouldn’t say no to a partial refund considering everything that had to be done to it and it still underperforms.

RobertB
RobertB's picture
Offline
Last seen: 37 min 44 sec ago
Joined: 12/18/2015 - 17:49
Posts: 1760
Location: Michigan

I purchased in good faith. Felt deceived and taken advantage of, with light not being to spec. Made a milk jug washer, emailed BG about the loose focus head that rattles like a maraca, and Sent videos and pictures. Got back nonsensical emails from Professional Guy. Filed PP dispute, they wanted more videos and pictures. Told them I already sent videos and pictures and wasn’t going to play that game anymore, and all I wanted was a flashlight that wasn’t an under performing rattle. Three days later they issued a refund and dispute auto-closed. They are more than welcome to have this light back. Waiting to see what the guys come up with using the Jaxman host.

lionheart_2281
lionheart_2281's picture
Offline
Last seen: 12 hours 1 min ago
Joined: 10/25/2012 - 18:32
Posts: 2549
Location: Brisbane, Australia

everydaysurvivalgear wrote:
Ciao Sembra una buona idea.

La luce originale sembra buono.

A few people here in Australia had bad lights just the shipping alone to send back would be half of what the light cost!

Hi mate,

I am from Sydney as well, after a bit of back and forth they asked me to return the 2 Cometas I purchased. I said I would be happy to but only if they paid the shipping costs. Came to $53.80AUD for shipping alone.

So I mailed it back to them. When I gave them the tracking number 2 days later they refunded the shipping costs, then a day later they refunded the $110AUD for the 2 torches.

It’s a real shame, if these were built to spec it would have been one of my favorite lights and easily my best zoomie. I’d love Jaxman to be paying attention here, maybe do a run of these properly.

G’day!

teacher
teacher's picture
Offline
Last seen: 9 hours 2 min ago
Joined: 02/23/2016 - 19:04
Posts: 3964
Location: NE & SW Alabama

Pictures resized & link fixed. Thank you Budda for the efforts of you & Won. Thumbs Up
————————————————————————————————————-
edit: Deleted, OP now fixed.. both pics & link. Thumbs Up

      You never know how a horse will pull until you hook him up to a heavy load. / Paul "Bear" Bryant ~/~\~ "Slow is Smooth, Smooth is Fast"

       Texas Lumens Flashlights  <>   M4D M4X Deals : sign up - save $$$$    ||||   Confucius say -- Baaa-haaaaaa......   tongue-out

         Rudeness Level /\ mΩ /\ {width:70%} /\ LightWiki /\ LED Tint Chart /\ LED Tint Picture /\ Xlamp size chart /\ BatteryU                   Flashaholic? Need Professional Help???   wink   /\ TheOriginal /\ TAB /\ LightSearch /\ BatterySearch /\ 14500's /\ DiCal                                                       

tarver
Offline
Last seen: 1 year 4 months ago
Joined: 08/31/2015 - 03:30
Posts: 421

received the one i ordered.
shorted out with 26650
filed paypal claim
received refund.
light is a shelf queen now

osb40000
Offline
Last seen: 2 weeks 6 days ago
Joined: 03/30/2016 - 14:35
Posts: 41
Location: United States

I’m not happy with my light and filed a paypal dispute linked to this thread. I’m not one to do this kind of thing but in this case I believe it is warranted.

keengeorge
Offline
Last seen: 18 hours 8 min ago
Joined: 04/26/2014 - 01:04
Posts: 1738
Location: Australia

G'Day Budda, & wonwuster, smile

 

I received 2 Cometa flashlights. One of them never worked, while the other one lit up for a fraction of a second & then never again. No deformed springs. No hot batteries. Bypassing the

 switches did not help.

So received 2 DOA Cometa flashlights.

Bangood refunded me 1 month after I contacted them about the DOA Cometa flashlights (they asked for a video). There was no need for a PayPal claim.

 

It is Very unfortunate, as I was really looking forward to having a Z1 Jaxman quality zoom light with the BLF FET+7135 Driver (as for the BLF X5 & X6v2) & using ToyKeeper's Bistro firmware.

I am still hopeful that this will happen. Otherwise I may have to find the time & ability to mod a stock Jaxman Z1 (or a host), or ask someone to do it for me.  undecided

 

Best Regards,

George

 

everydaysurvivalgear
everydaysurvivalgear's picture
Offline
Last seen: 5 hours 31 min ago
Joined: 07/31/2015 - 10:25
Posts: 2427
Location: sydney australia (GMT+10)
keengeorge wrote:

G’Day Budda, & wonwuster, smile


 


I received 2 Cometa flashlights. One of them never worked, while the other one lit up for a fraction of a second & then never again. No deformed springs. No hot batteries. Bypassing the


 switches did not help.


So received 2 DOA Cometa flashlights.


Bangood refunded me 1 month after I contacted them about the DOA Cometa flashlights (they asked for a video). There was no need for a PayPal claim.


 


It is Very unfortunate, as I was really looking forward to having a Z1 Jaxman quality zoom light with the BLF FET+7135 Driver (as for the BLF X5 & X6v2) & using ToyKeeper’s Bistro firmware.


I am still hopeful that this will happen. Otherwise I may have to find the time & ability to mod a stock Jaxman Z1 (or a host), or ask someone to do it for me.  undecided


 


Best Regards,


George


 

Hey mate do you want me to have a look at your lights? I should be able to fix them?

Budda
Budda's picture
Offline
Last seen: 2 days 21 hours ago
Joined: 01/18/2012 - 14:57
Posts: 516
Location: Italy

thank you guys, thank you Teacher but remember to
POST HERE ONLY IF YOU BOUGHT A COMETA
AND POST HERE ONLY STATING
- What’s the problem with the light (for example: mine works fine but it’s not the one I paid for, or: mine was DOA, or: mine was shorted and now doesn’t work, mine have broken lens…)
- what did you ask to BG or Paypal
- what’s the situation about your claim (got money back, been asked to to this and that but still no money back, been asked to return the light…).

I ask a moderator to delete/move all the OT messages

All my reviews, in italian and english, here: Lumenreviews.com

stephenk
stephenk's picture
Offline
Last seen: 7 hours 8 min ago
Joined: 01/30/2016 - 05:09
Posts: 1030
Location: Brisbane, Australia

My Cometa had damage to disk due to poor soldering. Refused to turn it on.
Took 1 week to get refund from BG – since spent on a Lii-500 from BG.
Cometa now sits lonely in its box.

KoekieMonster
KoekieMonster's picture
Offline
Last seen: 3 days 23 hours ago
Joined: 03/28/2014 - 08:05
Posts: 40
Location: The Netherlands

I too have a cpfitalia cometa.
The lens has a chipped edge and I had to re-solder the mcpcb to make sure it doesn’t short (there were traces of the solder on the aluminium ring)
The zooming rattles when not fully zoomed in or out.
I also see a lens cap in the pictures of the sample above, mine came without.
I am not un-happy with it, it works now. But i do feel deceived since it is not up to the specs of the light I ordered.
If I had known the quality would be this bad I had ordered the Z1 instead.
If I could get a refund I would like to, the light is not as advertised.
I have not yet contacted banggood since a friend of mine ordered the light for me, I am waiting until I know what the right approach is to get a refund easily withous making him go through the hassle. (is it possible that I contact banggood from my own account with his order number?)

If I would be offered a safe and up-to specs pill, a new lens and a lens cap I’d be ok with that solution too.

cloggy
Offline
Last seen: 19 min 52 sec ago
Joined: 07/08/2012 - 07:04
Posts: 85
Location: Brabourne Lees, UK

I have a Cometa and I am unhappy with it. The focusing mechanism is loose and I worry about all the other problems associated with it. This is not my first GB but is the first one I am disappointed with. I have not contacted BG or PayPal as yet- I do not want all the bother of photographs, videos, excessive return postage costs etc.
I will follow this thread with interest and see if a satisfactory solution can be found. In the meantime the light sits in a cupboard in its box without a battery inside and will stay there.

cloggy

Bonham
Bonham's picture
Offline
Last seen: 1 hour 7 min ago
Joined: 01/11/2012 - 16:00
Posts: 167
Location: Bulgaria

About my Cometa…
Received, unpacked and checked visually. Only a small part of the lens edge I found broken.
Secured known problem areas and tested with 18650 without any issues.
Asked BG for refund because of dangerous device and differ from promised product. Now have to make video for them…
I’m not happy with received Cometa and don’t intend to use it, regardless of the progress of the case.
Very unfortunate that this very good idea became a victim of unprofessional desire for profit.

Budda
Budda's picture
Offline
Last seen: 2 days 21 hours ago
Joined: 01/18/2012 - 14:57
Posts: 516
Location: Italy

Many users contacted me and asked if, where and when the Cometa lights with 100% specs will be available for sale.

The answer are all negative: NO, NOWHERE, NEVER.
The project of the Cometa required to start from a Jaxman Z1 modifyied light with an XP-L hi emitter and other things.
Jaxman has said that they are not interested in producing a XP-L Hi customized version of the Z1.
Also, we had to do a lot of work to get out of BangGood the simple “repair kit”, and at this point we don’t even think they will start making “the right” Cometa now.

So, we consider the CPFItalia Light forum 2016, the Cometa, a light that was never produced and will never be produced.

All my reviews, in italian and english, here: Lumenreviews.com

MauiSon
Offline
Last seen: 1 week 1 day ago
Joined: 03/18/2015 - 23:31
Posts: 272
Location: Hawaii

I bought a Cometa and I’m not happy with it. It works, but the lens has a chipped edge and it is not as advertised. I need to know how to contact Banggood for a refund without adding a photo to my complaint. I may just go straight to PayPal because this flashlight is not what was ordered.

Pages