Announcement: Gearbest Customer Service on BLF-CSgearbest

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gearbest
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Announcement: Gearbest Customer Service on BLF-CSgearbest

Dear BLF members,

We have our CS here to offer special support to all BLF users, if you have any questions for orders, tracking numbers and shipping, please kindly pm this account: CSgearbest. This account is GB customer service for BLF members and all others tooWe take your satisfaction seriously.
We provide a professional, dedicated service for every single customer regardless of order size.

Best Regards,
Gearbest.com

Edited by: gearbest on 05/31/2014 - 02:16
pipifax
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correct link: CSgearbest

dazed1
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Thanks, its great to hear when sellers take this step. Its the correct way to address any possible issues, or make the deals much smoother Smile

Fenix TK61 MOD> resistor, transistors, copper heatsink, Artic Cooling MX4, dedome, 3A > 5.7A ~ 1700 lumens > (600.000cd)

gearbest
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pipifax wrote:

Do you have a link to CSgearbest account?

Thanks for your kind reminder, corrected it Smile

gearbest
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dazed1 wrote:
Thanks, its great to hear when sellers take this step. Its the correct way to address any possible issues, or make the deals much smoother Smile

Thanks for your support, dear dazed1 Smile

M4D M4X
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good move!

find all available items in this list

i launched my new blog - all deals for members without MAP B$ Wink

find a short description about my idea here

 

if you want to buy a flashlight or battery for a better price: just send a mail - i will try to save you money!

Sirius9
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Do you know what happened to the Sipik SK98 I won in this giveaway two months ago? I never received it! Tracking no# stopped working long time ago…

 

18sixfifty
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Very cool, glad to see you here. Looking forward to doing business with you some more. I also hope to see you guys expand your flashlight selection. The prices you have on what you have in stock seem really good.

I’m a junky, I mod lights so I can sell lights so I can buy more light to mod so I can sell lights to buy more lights to mod.

DayLighter
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good move.. if I may suggest, maybe need some improvement in handling and shipping..
more than 7 days to shipped it after the goods was purchased is not efficient and this is not even including shipping time which takes another 3 weeks Flat Stare

The only way to do a great work is to love what you do.

gearbest
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DayLighter wrote:
good move.. if I may suggest, maybe need some improvement in handling and shipping.. more than 7 days to shipped it after the goods was purchased is not efficient and this is not even including shipping time which takes another 3 weeks Flat Stare

Thanks for your kind and useful suggestion, we are trying to be faster for shipping now, and about the shipping time, we can’t control that any more since it depends on which logistics. If you know some faster shipping way, please kindly recommend to us, we will appreciate indeed Smile

l9s3
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Hi GearBest, a quick question.

Why is it that not all areas of your website is SSL-Enabled by default? It appears your entire website in one way or another supports SSL but your routing and links provided does not default to encrypted connections. This was really apparent during the checkout stage of ordering. The lack of SSL extends to places like your web messaging/ticket system.

GearBest isn’t the only Chinese online seller to do this; BangGood too is like this. Out of all the sites I’ve ordered from these past couple of weeks, FastTech is the only website I would call acceptable. In fact, the entire process from ordering to seeing a picture of the package before it was shipped out has been fantastic. Whether the product is good or not is a separate issue.

musicmagic
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gearbest wrote:
If you know some faster shipping way, please kindly recommend to us, we will appreciate indeed Smile

we buy enough products, we might be able to charter a plane. Flight plan: do a loop to the airports closest to the distributors, and come back to us via europe. total time: under a week for everyone involved.

one can wish…

If you can’t blind them with your brilliance, baffle them with your bullcrap.

The real currency in the world is not money, it’s trust.

gearbest
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Sirius9 wrote:
Do you know what happened to the Sipik SK98 I won in this giveaway two months ago? I never received it! Tracking no# stopped working long time ago…

Hello Sirius9,

We apologize for this problem, but once the package shipped, we can’t control it any more, it’s on the hand of the logistics, we will contact the logistics if they can provide some useful info to us, once we got the info, I will pm you, ok? Thanks.

gearbest
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zizouuu wrote:
Gearbest i still have not received 2 orders:

Order No.: WW1404191926123165 Order Date: 19/04/2014 19:26:12 PM (42 days ago)

Order No.: WW1404211809338252 Order Date: 21/04/2014 18:09:33 (40 days ago)

Can you tell me where are the orders? Tomorrow i am going to open a paypal dispute because reachs to 45 days of paypal..

Hello zizouuu,

Thanks for your notice, I forward your info to our CS, hope you don’t mind our unexpected pm for this matter, thanks.

gearbest
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pipifax wrote:

correct link: CSgearbest

Thanks for your kind reminder, yes, that’s correct Smile

freeme
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@CSgearbest you have yet to ask my question regarding resellerratings.com review request issue.

vwpieces
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Is the CSGearbest still an active member to use for BLF Support?

CSgearbest
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vwpieces wrote:
Is the CSGearbest still an active member to use for BLF Support?

Yes,I am still here.
If there are any additional problems, please feel free to PM us and we will do our very best to assist you.
GearBest wishes you a Merry Christmas and a Happy New Year!

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

gearbest
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Dear Friends,

Thank you for your continued support and love. We are proud to announce the official launch of the fantastic GB Forum. You’re invited to join the latest addition to our fast expanding global community.

What can you gain from our forum?

1.Professional Answers.
answered by professional reviewers or other users who have purchased and used it.

2.GearBest Customer Service
resolve your order issues.

3.Exciting activities&Cool prizes

Here is our site

https://www.gearbest.com/forum/forum.html?view=hot (link is external)

Invitation code:uUGZF0

hIKARInoob
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Hello Gearbest,

I just noticed I lost quite some Gearbest points without spending them. Looking in the “points used” section, it appears that there was like an annual reset and the points have limited validity which I was not aware of.
It would be convenient if customers received a warning e-mail like a month, a week, then a day before the reset. Or perhaps a large flashing sign when logged in warning about the points soon to expire would alert the customer as well.
So it’s a bit of a bummer I lost points, but other than that I’m very happy with Gearbest.
Cheers!

phantom23
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I don’t know what happened in your case but I did receive the warning and it wasn’t the only place I saw it.

Hunter
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I also received email warning! March 10 and before that same email on January 10…

FPV
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This happens every year and it is clearly announced, both via email, app banners, here or other forums and everywhere. Only points accrued before 10/31 will be deducted though.

I lost 3.00 $US in points, not a big deal – if you look at the new price surge, increased shipping costs and generally the higher effort to even find worthy deals… I might not even need points going forward.

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That’s helpful Hunter, thank you. It appears that mail is sent from “newsletter@edm.gearbest.com”, but I have unsubscribed myself from receiving any news letter, as it was just (mostly non flashlight) advertising. Perhaps this is the reason.

FPV wrote:
… app banners, here or other forums and everywhere.

I don’t get this, what do you mean?

Edit: So the expiration date is the same for everyone, that’s why no one receives a personal mail. I think I got it now.

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Yes, we have had the discussion every year. The previous points expire for everyone who keeps them. Many loyalty systems are like this, they assume if you don’t use points in a very long time they can no longer extend the courtesy of applying them.
Frequent flyer miles are sometimes also like that, there are basic ones (that don’t expire) but also miles that are only valid for 1 year. Same with orbitz for hotel booking points, etc

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FPV wrote:
Yes, we have had the discussion every year. The previous points expire for everyone who keeps them. Many loyalty systems are like this, they assume if you don’t use points in a very long time they can no longer extend the courtesy of applying them. Frequent flyer miles are sometimes also like that, there are basic ones (that don’t expire) but also miles that are only valid for 1 year. Same with orbitz for hotel booking points, etc

Yes apparently. But it’s not announced everywhere. You receive an email, unless you’ve unsubscribed from the mailing list, hence I didn’t get any notification. Lesson learned.

FPV
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My gearbest app also told me about it. I understand not everyone needs or has this app, but it can be a useful one for shipment tracking, status update, points, daily logins, games,. …

I hope you haven’t lost too many points, you can get a few points when you write reviews for purchases.

hIKARInoob
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It’s either discount code or points you can use on an item. And we’re quite familiar with discount codes here… So it’s best to use them on flash sale items, which isn’t always possible. I did loose over 900 points, but then again all items I purchased last year from Gearbest were really a good deal. If I knew this a week ago, I was “forced” to purchase something, which wouldn’t always lead to a happy purchase no matter how low the price. So there’s no harm done, besides the psychological ooh I lost so many points.
… But next year I will probably force myself to buy something. Big Smile

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Now that you can’t use points with sales deals , it is not such a great deal anymore.

casi29061965
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Hi Gearbest-team,

Since a few days I can`t order Li-Ion batteries because there is no shipping option to Germany !?

A few weeks ago i could order and GB shipped by “European railway” to Germany.

Is there another shipping method available?

Regards
Carsten